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January 2024 by Luz Ferro
Love the rewards program! I have enough Vanilla Bean Noel to last me all 2024!?
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January 2024 by MARIA SILVA
Exquisite fragrance loved?
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December 2023 by Anjeanette Joyner
Love the deals.....
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December 2023 by Keaton Carr
When I asked for help the lady working was really rude and the security guard was being creepy the whole time
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December 2023 by Alex C.
Me and my wife went in today to look around at the holiday stuff and to find a candle we both love, Gingham Gorgeous. We asked some of the employees and found out it was sold out. Bummer. We got another candle and went shopping. Turns out we forgot to get something and came back when we did, one of the girls, Hailey helped us out and found one last candle of Gingham Gorgeous. Made our trip. She also helped us pick up some other candles and an awesome Gingerbread body wash. Thanks Hailey for the help. You Rock! Will definitely be back.
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November 2023 by Serena Sullivan
The front ladies working are nice and helpful, But the cashiers are not. They are angry and especially the heavy set mexican and white bald heavy set lady are very rude. I didn't know i had a number and when i ended up having one their tone changed, And i said thank you and they didn't say anything back, They should be the ones saying thank you not me lol ... They also didn't tell me i had a try me soap and not a regular size one. Their customer service is terrible and they need to do better and actually do there job.
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September 2023 by Colleen S
Nice smallish store, packed with product. Friendly staff roaming around making good suggestions with effective upselling. Join their club, get coupons for free and discounted product.
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July 2023 by Jessica Minllety
Called the store inquiring about a product and Erin answered . She was so sweet and helpful I really like coming to this location .
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May 2023 by Savannah E.
This location is weird, and what I mean by that is the workers don't seem to know what they're doing. Their online inventory is not accurate, you can't go based off their "Availability" because they won't have the product for pick-up. I've placed multiple orders for same day and both were cancelled when it showed they had them in stock??.. Ironically, after calling the store around 6pm to check on an order I placed at 12:30pm, Jessica told me, and as I quote said "it can take 24 to 48 hours to complete pickup orders" lol... No it doesn't. Anyone who has two brain cells can check their website that clearly states it takes no more than 4 hours to fulfill, unless you order online AFTER the store is closed or NEAR closing that it could take a day to fulfill. Also based on my past experiences it has never taken longer than an hour to get my order for same day pickup.. Especially for 1 item... Who is training these people? because I certainly have to believe this wasn't their manager I spoke with. As soon as I got off the phone with Jessica they ended up canceling my order due to it "not being in stock", just get your shit together bath & body works. Update your real online availability for people ordering pickup or get some new people who know how to do their jobs? Is it really that hard working there? Minimum wage jobs for minimum knowledgeable people I suppose.
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May 2023 by Courtney Ingram
Great store, always clean. Workers always helpful and friendly, especially Daisy today
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May 2023 by Serena Alt
They are having a mother's day sale right now for a bag filled with items and it's a pretty good deal. The gal that helped us, Kat I believe, was very friendly and personable. The girl at the counter, however, was pretty rude and snappy but unfortunately I did not get her name
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May 2023 by Tresemme Preston
Great customer service always when I shop there
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May 2023 by Jinyoung J.
There's a sale today and tomorrow (according to an employee) for mists, so instead of paying $20, it only costs around $5. There are plenty of testers and a bunch of scents. I choose the gingham gorgeous because it contains pink strawberries, peach nectar, and peony blooms. If you go to Hollister and AE nearby, they don't have as much of a variety and are of course pricier. I'm not a huge fan of B&BW, but one of my former coworkers said she uses one of their products, and it smelled like expensive perfume, so I'm always on the mission to find the next best pink fragrance.
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April 2023 by Lucretia
Customer service is not it. Stood in line for 10 minutes while the cashier casually held a convo with the ppl in front who were buying like 2 things. I asked the manager if she could ring me up and she basically said, just go wait back in the same line you've been in. Ummm...no. I'll pass. Not spending the rest of my afternoon in a line with no people in it. We're just waiting around for them to finish talking?
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April 2023 by yeli miller
So many items to sample. Store is clean and organized and the employees are very kind and helpful.