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October 2025 by Frank Sobyak
Do not purchase an Arlo security system. The app does not work and we get alerts 24/7. Even worse, they have absolutely ZERO client support... but don't worry, they have no problem taking your money every month. Save yourself the cost and frustration by choosing another security system.
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September 2025 by Baldemar Arteaga
This is a terrible company to do business. I started my subscription in Sept 2024 for 4 2k cameras. The price was $129.00 plus tax for a one year subscription. This year it is $231.00. I tried to cancel the subscription but I couldn’t. They told me that they sent me an email in the beginning of September and that was the only time I could cancel. I urge everyone who is reading the review not to do business with this company. Oh one more thing the customer service representative are in another country and the broken English is hard to understand. What did is you can not cancel you can cancel. Hahaha
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July 2025 by Anita Knight
I recently reconnected 3 cameras. Once I did, I was thrown into a free trial and was able to see movement and get alerts. After the trial I had an option to pay for a subscription. I did just that. I was no longer getting alerts or seeing activity. I reached out to Arlo via Chat because the is no phone number to call.
The person I spoke to stated my cameras are on the End of Life spectrum and that he/she would transfer me over to technical support for a free replacement option.
I have been sitting waiting on someone to join the chat for about an hour.
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July 2025 by Anthony Logsdon
Arlo is continually reducing cost of new equipment BUT Increasing the monthly and annual fees. They have almost doubled in one year for multiple cameras. Competition needs to push Arlo charges back down. They should be ashamed for gouging long term customers like this!
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May 2025 by Johnnette Doyle
Horrible cameras and support staff. You get no help.
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March 2025 by James Kaberline
I have had Arlo cameras for years. I guess some people have had problems with their cameras in the past. I have the Arlo pro model, which is pretty old, but it still works. I bought my cameras because the cloud hosting was free for life. They did try and change that hence the one star. Doesn’t look like they’re doing any more updates and every time I turn around, they want me to subscribe. I know that if I do that I’ll have to start paying. That was the whole point behind buying these cameras to begin with, so I wouldn’t have to pay a monthly fee. There are some other camera systems out there that utilize internal storage in a control console. If I ever have to buy new cameras, that’s probably what I’ll end up doing.
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March 2025 by Taylor Campbell
Arlo has been difficult to work with to say the least. I purchased (4)Pro Series cameras and was unable to get them installed after purchase. I was on an assignment. After the warranty ended, I tried installing the cameras and literally none of them worked. Arlo sent me one replacement camera. After speaking with technical support, I thought something would get resolved but nothing did. I would be weary doing business with Arlo, especially being based out of California. Don’t trust them!
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March 2025 by Brick Sturner
Arlo is criminal organization-update broke functionality, support options worked Tue but not Wed?
You can always tell the integrity of an organization by the way they provide access to support, support escalation, and their corporate bodies for executive escalation. Arlo has none. It's no wonder NetGear dumped them.
The FORCED Mar 2025 upgrade (no option to decline) broke geofencing. I opened a support ticket (44689289) and requested a call, worked with a rep over the phone (she actually called me!!), BUT, I doubted what she did would work and I was correct.
Tried to request a call today and I could not log in? Finally got in and the option to request a call or chat does nothing from the app and desktop. Because my unit is out of warranty I can't request a call, chat, or otherwise, can't get through on any phone number, and I'm basically screwed once again by Arlo (remember the camera end of life fiasco?).
No backwards compatibility on a software upgrade?
No ability to rectify what they broke?
No respectable and professional organization performs as such.
Shame on you Arlo. You've no decency or integrity.
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March 2025 by Sandy Watson
No customer service number
You will never speak to a real person
Worst customer service ever
NEVER BUY ARLO!!!!!!!
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February 2025 by Randy Miller
Arlo is possibly the worst company that I have EVER done business with.
I purchased 2 door bells and 3 cameras, plus a premium plan.
The doorbells and cameras performance is mediocre at best, they are constantly disconnected and are slow responding on there best days if they record at all.
My service plan was suddenly canceled by Arlo right after I paid them a year renewal fee and I have spent the last 2 months back and forth with there customer service attempting to get it working again.
To this day I still have no service plan and just get the run around from one agent to another.
If you are truly looking for security and honest customer service and support don't ever rely on Arlo Technologies, because you won't get any of those for your hard earned money.
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February 2025 by Barbara Mesnick
I have been trying to speak with a tech for Arlo for 11/2 hours. If I can't get someone in the next few minutes I'm switching to Ring!》
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January 2025 by Elaine Norton
Customer service does not exist.
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January 2025 by Doug Betz
I am so frustrated with Arlo and their LACK of any customer service. I have 2 cameras at my Florida residence one of which drains the battery very rapidly and I decide to switch over to 4 cameras at my Ohio residence. At this point I wish I would have gone with another camera company. To those considering Arlo they are a good camera UNTIL you have a problem that’s when you’re screwed.
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December 2024 by Bobby Taylor
2 of my 5 cameras will not record. I've been a customer for 6years and I can't get any help from anybody. The messaging support is no good and worthless.
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October 2024 by Nancy Cardinale
I have had arlo service for probably 10 years my debit card wouldnt scan and i was sent a new one i live in florida and we just went thru 2 major hurricaines and had a lot of damage from them. This morning i woke up and my arlo was not working it said i had to update my payment method. Before i had in my basic plan that i would get the notification if it was an animal a person etc. well when i entered my new expiration date and the numbers on the back of the card same card number i pay the same and no longer get the different notifications. I called and was told that i have to pay more for the plan in order to get that. mind you my service was working fine when i went to bed it hasnt been that long that it was disconnected. And so now i can not get the plan that I was locked into. I believe this is horrible customer service i could see if it had been days or months but just because the card was new cause it didnt work. They said they had emailed me i never saw a email i could have missed it i asked why they dont call and there was no answer for that. I was going to add more cameras this week but never mind ill get a different service.
