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August 2024 by Marie Bell
Beware. They deserve a 0000 rating. They are taking the money from 2 of my credit cards.
I asked to transfer payments from one to the other and they never cancelled the 1st one. Now they refuse to credit our 1st card.
It's been 9 months and nothing. This is outright fraud.
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June 2024 by Frank Chase
If I could give this company a zero rating I would. Have been trying to get my money reimbursed to to my charge card for over a month. I canceled the service and they took the monitoring away from my cameras. That part they did just fine but now they won't return my money. Customer service is worthless. I hope people read this and do not buy any of their products or services. I bought mine at Costco. Do not buy save yourself a lot of aggravation. Frank Chase
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April 2024 by Susan Werner
Beware Arlo! Deceptive marketing as many cameras do not work on 5G networks. Deplorable customer service - tooke 3months to speak to a live customer service rep. Arlo charged me repeatedly for security plans in which I did not enroll. The whole experience cost me almost $1000 in losses - then I had to purchase a whole new system from another company.
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April 2024 by Aurin Magnini
I will try to be balanced and honest:
From the reviews it seemed top of the range. Now after two years of use I'll explain how it went.
Very expensive cameras that run on batteries. Autonomy declared six months. Real autonomy with normal use for one week.
Declared video quality 4k. Real autonomy I don't know...grainy images. Without zoom you can't see the faces. If you zoom (a lot of NON-optical zoom) the images are super grainy and therefore you can't recognize a face.
I then had to POWER all three of my cameras with cables and power supplies constantly. To avoid having to recharge them every week. With this job I could directly bring a LAN cable to power a cable camera without a battery.
Perfect. Now come the really hot potatoes:
After spending 1000 euros for 3 cameras, hubs and other accessories, you discover that you need to get a subscription. Ouch...so I get the cheapest subscription...and I discover that it DOES NOT support pseudo 4k resolution. So the images are even more grainy and incomprehensible. So I try the 18 euro month subscription (216 euro year) and the quality finally improves a little. But I'm not willing to have already spent 1000 euros and spend another thousand every 4 years... And who knows, the prices might go up!!!
Perfect. So I decided to CALL THEM. . . . . impossible. . . . . . And when possible in written form NO ONE spoke ITALIAN!!!! I honestly don't know what else to write. ARLO CAMERAS GIFT for unuse
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March 2024 by kristin m.
no customer service. If you ask for support via chat you get useless AI. The problem was that we had two accounts and a subscription that had timed out. No way to fix that with AI--you need a human with the records. But the AI explained that (with no subscription) we would not be given a phone number or a human to talk to--because no subscription. Customer service built like a chinese finger trap. TRAPPED in a loop of service failure. Enraging.
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February 2024 by Brenda Dreyer
Shame on me for not doing my research on this company before purchasing! I ASSUMED because we purchased their product from Best Buy they were a reputable company. I canceled my subscription 2 months ago and they are continuously charging my account AND trying to get customer service is a JOKE…..doesn’t exist!
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February 2024 by pale rider
Okay so I've had the system for 4 years 3 outdoor waterproof cameras wireless and one doorbell. For the price? I've had one issue I've had one camera go bad in 4 years and to be honest with you the whole ring the doorbell and I could be a thousand miles away and my camera lights up and I answer it and can talk to the person just like they're talking to a phone that's bolted next to my front door and I am more than happy unless they increase their rates tomorrow with the service with what I pay for services rendered. Even the quality of the video my God impressive they've returned my calls when I did have the issue it's the best deal around. Thinking about getting another doorbell for the rear porch just because even though someone may not be ringing it I can access it anytime I want to see that area even though my outdoor camera picks it up I would now be able to talk to even my dog when he's out there on that rear porch and I'm not home.Just thought of maybe perhaps the most important helpful hint I could give you. I have the wireless outdoor cameras that you charge with a phone charger. You bumped your head if you think once a week I'm going to get a ladder unscrew it from the wall bring it in the house and charge it just so I can go back out there and do the freaking opposite 4 hours later bolt it back on the wall and put the ladder away. I drilled a hole through my wall it stays constantly plugged in I sealed it professionally and if ever needed to be removed I would snip the lines and seal it and paint it even better you would never even know the hole was there and I have not had one issue running these cameras that way.
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February 2024 by Leopoldo Landgrave
At this point I'm planning to buy a whole new system, I have 4 cameras and a station and I can only use 2 and no way to get someone to ask why or how or anything, the lack of customer and technical service is impressive.
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February 2024 by M C
Subscription prices have more than doubled in a little more than a year, with no improvements made to the marginally useful app. Nothing more than an unconscionable money grab.
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January 2024 by Kerry P.
I have had several Arlo cameras for a few years that periodically stop working. I've had to reboot and reset to get them to work . Very frustrating. Looking to replace them all. Also, I just received an email that they are raising my monthly subscription rate due to increasing costs. Now why doesn't this company take some initiative to reduce their costs and not pass them onto their consumers. I sense a weak management team. Look elsewhere for a more reliable product. Don't pay for poor service.
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December 2023 by Rose S.
I would have given 5stars however the only thing holding me back is the charger that you have to use to charge the camera is not universal with any other charger. It has to have a certain strength to get the unit charged. Other than that is is a great value and a great product. I have had the same one for seven years.
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December 2023 by Cali B.
My online account has the "subscription" option greyed out so I can't follow the directions to cancel. The phone numbers I call get me nowhere. I've figured out that they must have bad service (I wouldn't know because I paid for a year of service and never got to use the service) because companies that don't publish their phone number, not even for sales, must have bad service or they'd make it convenient for customers to get the needed support.
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December 2023 by Neil P.
Absolutely the worst customer service EVER! you cannot talk to a real agent and i have spent over an hour trying to cancel an account to no avail! Door bell has an awful delay in connecting and once i switched back to Ring it connected video is 2 sec! Arlo sucks! DO NOT PURCHASE!
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November 2023 by Dennis K.
Bought $700 of cameras (3 Pro4 & 1 Essential doorbell) from Best buy. No info about subscription to keep camera action stored, subscription is "optional". But after 30 days Arlo pops up that the " trial" period is over and all saved actions were deleted. Cameras still work but you only have real-time viewing of activations. Contacted several Arlo support phone numbers and support people sounded from India and very hard to understand. Finally a " service tech" tried to strong-arm me into purchasing 3 year or 5 year subscription and was changing my account to show subscription. I told him NO, I wanted information about monthly payment plan for 1 year. He became obnoxious that I wanted time to review plans, told me that he was removing what he had done to my account and as result my account would be essentially corrupted and cameras would not be working. He was right- I can't log in as my username and password are "invalid". Sounds like vengeance and illegal to me. Now stuck. I think California Attorney General would be interested. Obviously, I will not ever buy an Arlo product!!
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October 2023 by Parisa A.
The customer service is one the worse. We are trying to add the second person to see but it does not work and there is no way to contact the customer service.
