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July 2024 by Lucas Mortenson
Made me wait 45 minutes when there was two people in the store and then told me they couldnt help me activate my phone
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July 2024 by V abbley
Lazy employees are making me wait. I hope you never need to return anything.
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July 2024 by sophia c
Staff made me super uncomfortable and was incredibly pushy. I wanted a less expensive phone and the guy helping was literally not letting me get it and was pushing for me to get a more expensive phone I didn’t even want. I eventually walked out without a phone. Worst experience at a Verizon store. I then went to the one up the street with is a Victra Verizon store and that place was amazing. Go there!
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June 2024 by Ev Sharp
Took less than 30 minutes and I was out. My favorite, Cat, was there and shared my background that she knew with woman who helped me. Smooth, friendly, helpful. Thanks folks!
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June 2024 by johnny fugler
Staff was helping 2 customers at once. 45.00 purchase. They could not break 100.00 bill. I had to get change from my car. Then he was bent when I asked for the coin change that was due to me.order from online this store needs to close.
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April 2024 by Carolyn N.
I needed a new IPhone as my old SE version was outdated and pretty much useless. Undecided on a which version of a newer model when I showed up for my appointment, the sales rep, Yancy spent the next two hours guiding me thru the process. Yes, he spent two hours with me focused, attentive and patient as I must have asked the same question over and over again. It was a big decision for me transitioning from my tiny SE to a larger screen and quite intimidating newer phone. But Yancy made the process so easy! His calm demeanor, good sense of humor and product knowledge helped make this purchase a wise one. I so appreciate the time he spent with me helping to build my knowledge base re newer phones as I was still in the dark ages with my SE. If you need a new IPhone, make an appointment at this store and I hope Yancy is available to help you. He is the rock star of Verizon and an amazing IPhone sales rep. You will be very happy with his assistance!
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April 2024 by Casey Lightner
To all who are considering visiting this store, make an appointment. I tried to wing it on my lunch break and knew I was screwed the moment I saw someone sleeping on a bench in the back of the store.
2 stars because all I needed was a new SIM card to put in a new phone after losing my previous one. In the store when I realized the wait was gonna be over an hour, I asked if I could activate a new SIM over the phone or online. They said yeah I could. So I asked for a SIM and I would be on my way. They said they couldn’t give it to me because it would “deplete their inventory”. Isn’t that the point? To make sure Verizon customers have SIM cards to access their network? I thought I was being helpful by taking the activation process off their hands, but instead I made an appointment and drove all the way back the next day. I got right in, and was out with what I needed in 20 minutes.
And for Verizon in general: I couldn’t order online because 2 factor identification would only allow a text to my phone number I didn’t have available to me. I also couldn’t chat with an agent on the web chat because it required login - 2 factor ID text message. And I couldn’t call because…I lost my phone and that was the whole reason I was trying to get support. Please make it easier to contact Verizon support for those that don’t have their phone available to them.
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April 2024 by Thomas H.
Never going back here again; actually switching to T-Mobile. I went in to get my SIM card re-seated, a relatively simple procedure, right? Push the pin in, pop the SIM card out, put it back in. But no. After waiting over a half hour, while one person off the street was helped in front of me and two available employees disappeared into the back area despite there not being very many people in the store, the person who checked me in asked what I needed to have done again, even though I had already explained it to him. He said he would need to not only look at, but take a picture of, my Driver's License with his iPad. I said absolutely not, what do you need to do that for? He said it was for security purposes. I told him that my girlfriend's AT&T account had already been hacked, why would I want to chance the same thing happening by giving more information to Verizon that they don't need? The employee said I could call customer service if I had any concerns, but refused to pop the SIM card out. I told him how could I call customer service WHEN MY PHONE DIDN'T WORK BECAUSE THE SIM CARD WASN'T REGISTERING! I told him forget it, I would go down the street to my repair guy in a kiosk at the Capitola Mall and get him to pop the SIM card out and find out what was wrong. Which he did, in five minutes, actually stopped what he was doing to help me. Honestly, I have been a customer with Verizon for over twenty years, and I have never been asked to have my Driver's License photographed. I even called customer service after my phone got back on line AND THE PERSON ON THE LINE HAD NEVER HEARD OF THIS POLICY! I think the guy at the store was honestly trying to scam me. Well Verizon, you just lost yourself a long-time loyal customer.
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February 2024 by Kami M.
Absolutely the worst customer service I've experienced in a long time. Three employees standing at the front and I'm greeted by one guy with a mask on who I could barley understand, because of it. He wasn't friendly at all and let me know it would take 75 minutes for anyone to see me. He was cold and short with me. I asked if he could check inventory on a specific telephone I wanted to upgrade to, and even that seem to annoy him. He basically told me that yes they have it in stock. They always have phones in stock however, it's not the phone that I want so I will have to call customer service and have them help me if I don't want to be patient and wait. I'm almost considering switching carries at this point because this isn't the only location I've visited in the past where the wait time was ridiculous. But the Capitola location takes the cake for the worst customer service.
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December 2023 by Jon B.
The gentleman that helped us was great!! The business doesn't hire enough people...2 hour wait!!! I guess Verizon isn't making enough money.
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November 2023 by Taylor Metzger
Waited in line for an hour. Went out to my car to avoid the headache of the store noise. Got a notification that I was next in line. Came inside, and was told to kick rocks.. Such an effective system of making customers feel valued. Glad to be spending money here.
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November 2023 by Lonnie Barish
Good service once I was helped but had to wait for 10 minutes despite there being staff walking around seemingly not helping others.
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November 2023 by Robert Schwenderlauf
People think they are purchasing a vehicle ?
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October 2023 by Linda Bloom
Worst attitude, work ethic and customer treatment I have seen at any retail establishment. They actually turned down a sale of a new phone because of laziness. Like a twilight zone of people who only pretend to work there.
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October 2023 by Kevin White
great store
