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October 2023 by Lisa W
Micayla was amazing and took great care of me with the perfect suggestions and complete phone transfer support! She gave me the best phone buying experience ever! She is awesome! I’d return to this store knowing she works there! Professional and helpful with a pleasant demeanor!
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October 2023 by Jeannine Gauthier
Decided to move from T-Mobile back to Verizon and wanted to minimize hassle, so I went to this retail location. I received great service: plan chosen, eSims installed in our iPhone, $540 "bring your own device" credit explained, and we were out of there in an hour with phones that now have good service in rural Santa Cruz county. Much better experience than I expected, and I will come back here in the future if I have an issue instead of spending a frustrating hour on the phone with Verizon customer service.
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October 2023 by Linda Bloom
If you need verizon in capitola go to this one , next to ross. Fantastic. Other location on 41st was horrendous staff
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September 2023 by Hal S.
This is my second time coming back to upgrade my phone. This time I have, after scanning in, waited for over an hour to talk to someone about upgrading and switching/upgrading my phone. I even tried calling in to sales. Put on hold. It looks like I may have to explore switching to ATT or T-Mobile. Not sure how customer service with them will be any improvement. Can't be any worse, I hope, than my Verizon nosebleed experience. Customer service for customers is abysmal.
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August 2023 by Tony Salas
The customer representative was very outstanding shanna she very helpful and willing to give me all her attention. Great job doing her work in such hot facility.Great job
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July 2023 by Susan Mahan
Exceptional customer service from Wesley H. Many clear answers to my questions.
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June 2023 by Sarah T.
Beware of this store! Would give negative stars if I could. The store is awful and should be shut down for scamming. This store upgraded my fiance's iphone on a "upgrade + tablet promotion" 3 months ago. We received the tablet but it turns out, the store never sent in his old phone. We have paid over $1000 in fee's related to a trade in without Verizon ever receiving the old phone. According to the Victra Store at 1955 41st Avenue, Ste A6, they do not have the phone, but also there is no record of it ever being sent in, so basically - its lost and we are paying the price. We have spoken to many managers, on the phone and in person, and left messages for the regional manager with no response. We are pursing legal action, and tracking the location of the old phone with a serial number. Additionally, the staff at the store told us that they have had 3 managers in the last 3 months with an incredibly high staff turnover. Victra - can you hear us clear enough, now? Better get your act together.
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June 2023 by Google user
This store has super helpful staff. Arsh and Wes have been terrific helping us with some purchases and changes we needed. I definitely recommend this store and will return to it when I need further assistance.
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June 2023 by Firstname Lastname
This store and the and the exceptional customer care, is nothing short of amazing!
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May 2023 by Carole Arcellana
This store has super helpful staff. Arsh and Wes have been terrific helping us with some purchases and changes we needed. I definitely recommend this store and will return to it when I need further assistance.
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April 2023 by Petunia The P.
This place should be closed down by the police. They are committing fraud. I came in for a new phone and they sold me an iPhone. I brought it home and it didn't work, so I brought it back. They gave me another one, and that didn't work either. When the third one didn't work I took it to an Apple store and found out that they had been giving me REFURBISHED phones not new phones. The Verizon salesperson never told me this, but apparently I was supposed to know because it said something to that effect on page 5 of the 6 page 8-point type document I had to sign when buying the phone. Another important point - this is not actually a Verizon store, it is a store that sells Verizon products. You can't tell this from the outside, as it has the same Verizon logos and signage. But when they scam you Verizon takes no responsibility whatsoever and you are screwed. It took me weeks to get my money back, and that only happened because I threatened legal action.
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April 2023 by Ty McConney
Absolutely terrible. Worst customer service ever. Dirty employees picking their nose and with a bad attitude. Go to the real Verizon store in 41st Ave and not this joke of a store. These losers know nothing and are so unhelpful. The owner should flush and reset the staff.
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April 2023 by Abby Dunham
Better service than the actual Verizon store! Go here instead!
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April 2023 by Jah P.
Absolutely the worst service you could ever imagine. Rude and uneducated staff that have no common sense, manners or basic hygiene. Real flunkies. Wiped his nose with his hand and then wanted to grab my phone but I refused. I filed a formal complaint with Verizon that this reseller really sucks. If I could give negative stars I would. They have a ridiculous safe that you need to wait 15 minutes for someone to unlock it remotely so customers just stand around waiting for the safe to click open. So inconsiderate and inconvenient for customers. Don't waste your time and money in this shiit hole store. Go to the real Verizon store up the street.
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March 2023 by Sunny Johansson
There were several people there with different problems, and Aayon handled it all with professionalism and knowledge. Everyone left smiling. Masterful juggling! You are lucky to have that young man.
