7AM - 10PM
809 Bay Ave, Capitola“We work with CareMark and Caremark specialty for critical prescriptions related to transplant recipient prescriptions. CareMark or its specialty partner dropped the ball on an important refill which caused my wife to run out.This proved to be a significant time-kill. After hours of calls, customer service frustration, my wife was able to get Caremark to send 4 pills to try to bridge some of the days between when the script was tentatively going to arrive. Caremark, in the late afternoon, sent the script to our local CVS pharmacy. That pharmacy did not have the meds in stock.In an extreme pinch, and under their significant work-load, the Pharmacist at Rio del Mar, Aptos store, contacted another local CVS at 7:20 PM. Both pharmacies at that late hour were inundated with work. The Pharmacist was able to reach Pharmacist (Ms. Thanh) and she confirmed they had the pills. I arrived at the CVS and I was greeted by Michele (Hero). Expecting and fearing the worst, she was amazing. She found the information and swiftly worked with the pharmacist (Thanh) to fill the temporary script minutes before closing.These staffers should be commended. This was not an ordinary script, this was critical medication. The staff, not knowing the importance of the meds nor the time and frustration that had occurred getting to this point - acted with the utmost professionalism, care and follow-thorough - even tho they were buried under end of their end of shift deadlines and work.While most of the CVS pharmacy staff are decent, this service and acumen went above and beyond cleaning up the mishap that was not their doing.”
7AM - 10PM
809 Bay Ave, Capitola“I enjoy shopping at CVS. They always have the latest products that I see in magazines or on TV. Store always clean,
Employees helpful and friendly, checkout fast. Best drugstore ever!”
7AM - 12AM
1750 41st Ave, Capitola“Staff was helpful and informative regarding my appointment for getting my COVID test. I was told that I will receive a email and a downloadable document with my results.”
“My vet prescribed an Rx for Methimazole Anhydrous PLO for my 19-year-old cat who was recently diagnosed with Hyperthyroidism Disease. This Rx originally came in pill form but it was ' high drama' for both me & my cat each time she was dosed which was every 12 hours. So the vet changed Rx to accommodate a different application which made it possible to administer the medication successfully w/o the drama. YAY! She directed me to this pharmacy where they hand-prepare the Rx. I highly recommend this pharmacy not only for their ability to prepare medication for specialized cases but their staff was amazing. They are very knowledgeable & gave me very clear & thorough instructions on how to apply & answered all my questions. I was impressed with their professionalism, patience & overall passion for the good care of the animals we love, our precious pets. My cat & I are most grateful to this business. Refills are a breeze AND they deliver. Cool huh?”