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“Great service and rapid response at the 41st avenue location in Santa Cruz , Ca! Quite helpfuland informative staff ! Mario, the store manager , rocks the house !”
“Nice folks and friendly environment but they don't offer much advice, it's cheaper and more informative to deal with the website. No origination fee on the website.”
“I was visiting Santa Cruz and my phone screen was damaged. They were quick to help me get a new phone and suggested going to the fix station down the mall from their location.”
“So I went there to assist my mom in getting a phone. Not only did they go above and beyond to gain her as a client, they also helped with the transition in contacting the correct personnel at the other carrier, who she was leaving due to bad service, to help get the codes she needed for transfer. Many companies these days aren't taking those extra steps, yet Metro employees did today. Great job! I know it can be challenging to work with some clients who may not be so tec savvy but they did it with grace and patience. I know my mother, as a senior felt supported and like I steered her into a better plan.”
“Micayla was amazing and took great care of me with the perfect suggestions and complete phone transfer support! She gave me the best phone buying experience ever! She is awesome! I’d return to this store knowing she works there! Professional and helpful with a pleasant demeanor!”
“I dropped by here to switch my service from ATT to Verizon and I was not ready and didn’t know what I needed to do. I received great help and advice from the representative whose name was Aayan. He went out his way to explain what I needed to do and spent all the time I needed to ask questions and make me comfortable with switching my service. A really professional and knowledgeable representative and I will return here just to get that great help and advice again.”
“Took less than 30 minutes and I was out. My favorite, Cat, was there and shared my background that she knew with woman who helped me. Smooth, friendly, helpful. Thanks folks!”
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“I want to personally thank Armando , Chris , Casey , and Chris that treated me with high respect and very professional unlike Verizon and this why I watch to amazing TMOBLE ! Happy customer!!”