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August 2024 by Mike Kane
Over 3 hours for a simple tire change, never called me except to try and sell me new break pads, ignored the online appointment, in short this place is terribly run as nd the eff employees seem apathetic at best. Save your time and money and go to Lloyds
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July 2024 by Andy G
The shop is corrupt and unethical. My wife just went there to have her tires rotated, and they told her she needed new tires. Her car has 13,000 miles on it and it’s brand new. It’s also all wheel drive and apparently doesn’t need to have its tires rotated ever, Which they didn’t tell her, An honest shop here in Aptos told her that. Then they told her she needed an alignment that they could do for $500. They can’t even do the alignment on the car she has because the information is proprietary to the type of car she has. If you have one of these cars you’ll know. Last time she went there they did the same thing, and she bought new tires with a car that had 21,000 miles. We had our neighbor check the tires afterward because he owned a tire shop for 30 years and he said that two of the tires were fine, the back were questionable. This time I knew it was baloney, I’d think twice before going to this shop, or just consider an alternative. Unbelievable audacity.
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June 2024 by Erika Watson
I went to 3 places before choosing this place, i got excellent service and honest answers.
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May 2024 by Emmet Tuttle
Got an alignment, along with a lecture on my tires being too old and so on…truck still pulled left leaving the shop. A few months later horrible toe wear on my front tire led me to notice play in my wheel bearing. Fixing it I found the clamp on my tie rod loose, and the camber on that wheel horribly off still (whether this is the cause or the result of the wheel bearing failing is like the chicken or the egg but I didn’t order chicken or eggs I just wanted my truck to drive straight, and if the bearing was chotched bad enough to prevent proper alignment it seems to me they should have noticed and tried to sell me that instead of new tires which would have got the toe worn off of them immediately anyways).
I’ve now read other accounts of Goodyear always claiming your alignments off…until you buy the 3 year warranty of course…
I’d have had better luck doing my own alignment with a monkey wrench and a tape measure…hell, I’d have had better luck even without the tape measure…even with Bridgestone tires on a pinto
Y’all are some fryers, I’m going to Priors
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May 2024 by Vicky
Scheduled an oil change and I got a confirmation email but when I showed up they refused to even look up a reservation and denied me any service. He stated that they do not take any online reservations… honestly shocking since I had to leave work early and drive across town for the appointment.
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April 2024 by Frank Damato
Decent shop but waited over 5hrs to fix a simple flat tire, and I had an appointment!
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February 2024 by Samantha P.
I had my tires replaced by them and they broke off one of my wheel studs. The guy blamed the previous tire shop I went to, but told me he could fix it for $110 and if I went to an auto shop and got the new parts for him. I called a few weeks later and they told me to come that same day and they'd get it done. When I arrived, the same guy told me they couldn't use any parts that weren't theirs. Then, he told me that they couldn't fix it that day and I'd need to come back. I wasted money on a part they told me to buy, and then they wasted my time having me drive there and then leave. I'm no stranger to patronizing mechanics and these guys are clearly no different.
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February 2024 by Rylan The Cheese
Amazing service!! They gave us a bunch of discounts and coupons. An oil change AND new breaks cost less than 200! People in there are super nice and do great work :)
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February 2024 by Bobby
Great people and customer service. They will make sure you don’t spend more than you need to for your services.
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January 2024 by Cheryl R.
I took my car in for an oil change and the next day I noticed oil had leaked all over my garage floor. When I took it back, the man at the front desk tried to tell me that my washer was faulty and it happens sometimes, just a coincidence that it happened to me right after they did an oil change. He was very argumentative when I said my car has never leaked oil. My car only has 30,000 miles on it! Unbelievable!! I will never take my cars there again.
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October 2023 by Pat S.
Kudos to this tire shop. I tried several service stations, trying to use their tire pressure gauges, only to be blocked from using them. I drive an electric car, and service stations sell gas, which I don't need, so they aren't keen on helping me out. I finally decided to try Goodyear in Capitola. They were happy to help me out, filled all four of my tires up to factory recommended psi, and didn't charge me or give me attitude.
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October 2023 by B Cottmann
Great service, I trust. Ask for Jim he took great care of me today. Thank you!!
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October 2023 by Kim Haskin-Smith
Slow tire leak fixed in less than 30min. The gentleman working, didn't get his name, was so friendly. They informed me that my radiator was leaking and gave me all the options of fixing vs risk of waiting until I got home to Oklahoma with no pressure. I highly recommend this place for your tire needs.
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August 2023 by Mike Carlyle
Changed batteries
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August 2023 by eli jespersen
Service so bad i had to switch accounts to leave a second 1 star review to hopefully let people know how bad they are
