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August 2024 by Elmer Candido Henriquez
This public store that closes at 11 pm I was inside it at 9:55 and they practically took me out
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July 2024 by marie prindeville
I have had great service both in pharmacy and store.
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April 2024 by Natasha Bennett
Not open during the hours posted online. Closes at 10pm on Friday and Saturday, but they having updated it anywhere online so people just show up and they're closed.
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April 2024 by S Ferrante
Customer service has always been wonderful. Plus, items very organized, easy to find.
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December 2023 by Andrew Arenson
We work with CareMark and Caremark specialty for critical prescriptions related to transplant recipient prescriptions. CareMark or its specialty partner dropped the ball on an important refill which caused my wife to run out.This proved to be a significant time-kill. After hours of calls, customer service frustration, my wife was able to get Caremark to send 4 pills to try to bridge some of the days between when the script was tentatively going to arrive. Caremark, in the late afternoon, sent the script to our local CVS pharmacy. That pharmacy did not have the meds in stock.In an extreme pinch, and under their significant work-load, the Pharmacist at Rio del Mar, Aptos store, contacted another local CVS at 7:20 PM. Both pharmacies at that late hour were inundated with work. The Pharmacist was able to reach Pharmacist (Ms. Thanh) and she confirmed they had the pills. I arrived at the CVS and I was greeted by Michele (Hero). Expecting and fearing the worst, she was amazing. She found the information and swiftly worked with the pharmacist (Thanh) to fill the temporary script minutes before closing.These staffers should be commended. This was not an ordinary script, this was critical medication. The staff, not knowing the importance of the meds nor the time and frustration that had occurred getting to this point - acted with the utmost professionalism, care and follow-thorough - even tho they were buried under end of their end of shift deadlines and work.While most of the CVS pharmacy staff are decent, this service and acumen went above and beyond cleaning up the mishap that was not their doing.
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October 2023 by Mary Alexander
The pharmacy people are so rude and seem so unhappy to be there. They only were able to fill two out of three medications but they didn’t tell me this and instead made me go back in line to ask about my third medication - only to find out they were out of stock and didn’t even have the medication available to dispense? This would have been good to know upon picking up my prescriptions. And then they are not happy to serve you at all and just want to get you out of there as soon as possible. I need my inhaler I have asthma this is ridiculous
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October 2023 by sara D.
Great pharmacy! Everyone is so helpful and nice! It's by far the best pharmacy in town. They also have a very good selection of sugar free candy.
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September 2023 by Anthonio Figueroa
Excellent store and above all excellent service anything you need they help you with the best attitude ?
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September 2023 by Boo L.
So I arrived to pick up my meds at 9 when they open they said one isn't ready just wait 30 minutes ok so I sat down in the chairs and waited 35 minutes later I got up and got back into the line walked up to the cashier who then told me it would be 25 minutes as the pharmacist has been able to get to it she has been busy well well I told her I've sat in the chairs in full sight and watch you all shoot the shit that's not busy working that's chatting all about her weekend at the fair and what she ate! This isn't professional at all and I will not wait another 25 minutes she needs to do her job and chat on her break !
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August 2023 by Scott P
It's always amateur hour at this Pharmacy, thanks to the pharmacist in charge.
Made an appointment last week for a flu shot, got multiple confirmations and reminders. Showed up a few minutes early to get the shot.
"Oh, sorry we're out. Try Target."
So professional, so expert at wasting my time.
Thanks CVS on Bay, Capitola!
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July 2023 by Tom P.
RUDE! RUDE! RUDE!!!!!!! In an attempt to describe a problem and request a renewal for a prescription that is due, I was cut off in mid-sentence over and over again. For months now, their restroom has been out of order and I was asked to leave the premises even though I am a regular customer. Funny... I see employees using the restrooms, but they are out of water if a customer needs one. I was home to use the grocery store nearby. Their online prescription service is the worst. The list of my prescriptions is incomplete, does not allow the functions that I am looking for. I spend close to $12,000 a year in my prescriptions and I am moving my account to Safeway pharmacy on 41st St. RUDE! RUDE! RUDE!!!!!!!
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July 2023 by Linda Long
I enjoy shopping at CVS. They always have the latest products that I see in magazines or on TV. Store always clean,Employees helpful and friendly, checkout fast. Best drugstore ever!
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June 2023 by LMD LMD
Inventory is always low. They don’t carry as many products as other CVS stores in the area.
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March 2023 by Scott Peer
It's always amateur hour at this Pharmacy, thanks to the pharmacist in charge.Made an appointment last week for a flu shot, got multiple confirmations and reminders. Showed up a few minutes early to get the shot."Oh, sorry we're out. Try Target."So professional, so expert at wasting my time.Thanks CVS on Bay, Capitola!
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October 2022 by Ilaeka Villa
Polite staff, prescription correct. Always get my booster shots and flu shots here.
