-
February 2023 by C R.
This branch of Citibank is a complete nightmare!Incompetent and clueless about customer service.They don't deserve even one star...Today I went in to cash a check drawn on a Citi account. When I entered there were 11 people in line and only one teller open. A grumpy older man who apparently can't smile and clearly hates his job - his name was John Maling.One open teller and 7 other employees doing absolutely nothing...literally standing and sitting in all the teller chairs.So I waited... several people asked if another teller could open and were told that this was their policy. Even though 7 people were sitting staring into space. After 30 minutes I finally got to John... I said "Hi" he said nothing. I said "I need to cash this check" - he looked over the top of his glasses and said "do you have an account?"I said "no, but the check is drawn on a Citi account"He sighed loudly and grabbed the check out of my hand ... pushes a piece of blank paper in front of me and says " write down your social security number, home address, phone number and who your employer is.."I indicated I am retired - and he barked at me "well what did you do before you retired?"Since when is that information required to cash a check...????I gave him the information - and he starts typing away.... talking to the woman in the next teller booth and completely ignoring me.So after 10 minutes of typing and 3 separate people coming over to give him "authorization" he says - I can't verify the signature because our system is down.... REALLY!!!!You couldn't tell the people waiting in line that you can't do anything because your system is down...I wasted 40 minutes to be told this information...I asked "when will your system be back up?"He says "I have no idea"And literally flipped my ID and the check back at me... and said "next"I asked to speak to the manager - at which point a surly Jamaican woman stomped out of her office and fairly yelled at me "dere is nothing we can do"How about putting a sign on the door stating your system is down and you can't do anything... before you make people wait in line for 40 minutes...Worst customer service I have ever experienced.My new name for Citibank is "Shittybank"..
-
August 2022 by Google user
Only place you can deposit as a citibank customer. They have one atm outside and it is ALWAYS broken or SOMETHING is wrong. Also, don't open a Citibank account if you live in Santa Cruz or Capitola...Try traveling out of state and attempt to dream of a citibank nearby...Good luck. You will never find one. As a bank, they need to allow their customer's access to depositing funds at another bank when out of state because I have been to large cities and not one citibank branch can be found. This company would greatly improve if they found a way to cooperate with other banks to please their customer's- I get it. They aren't a credit union but the least they could do is find some partner bank to allow loyal citibank holders to deposit funds when they need money on their card. When I called I was told to just give money to a friend and have them venmo it to me..yeah..it wasn't that big of a deal because I am not a high roller but imagine asking a friend to just venmo you 10k if you won a jackpot and didn't need to be carrying that cash...there are all kinds of people with citi accounts and we've been waiting for them to stop being so insular and if they are...BRANCH out..also... this is a bank..a bank should be constantly concerned with the needs of their customers who have to drive from Santa Cruz to Capitola to see a paper sign that reads \\\"out of service we open at 10' for over two weeks..just close the bank already or merge..
-
February 2022 by Alison S.
I was having a rough start with Citibank, until I walked into the Capitola Branch, and met a living Doll. The branch manager, Naa-Sharmeh Norteye, was so lovely, personable, efficient. She helped me with a problem, I was unable to solve, on the phone with the bank. She took the time to fix everything, and explain. She has been an Employee for sixteen years, which gave me total confidence. In these troubled times, it's wonderful when someone is kind to you, on a bad day. Five stars!
-
December 2021 by Mugsy Shuttlesworth
Only place you can deposit as a citibank customer. They have one atm outside and it is ALWAYS broken or SOMETHING is wrong. Also, don't open a Citibank account if you live in Santa Cruz or Capitola...Try traveling out of state and attempt to dream of a citibank nearby...Good luck. You will never find one. As a bank, they need to allow their customer's access to depositing funds at another bank when out of state because I have been to large cities and not one citibank branch can be found. This company would greatly improve if they found a way to cooperate with other banks to please their customer's- I get it. They aren't a credit union but the least they could do is find some partner bank to allow loyal citibank holders to deposit funds when they need money on their card. When I called I was told to just give money to a friend and have them venmo it to me..yeah..it wasn't that big of a deal because I am not a high roller but imagine asking a friend to just venmo you 10k if you won a jackpot and didn't need to be carrying that cash...there are all kinds of people with citi accounts and we've been waiting for them to stop being so insular and if they are...BRANCH out..also... this is a bank..a bank should be constantly concerned with the needs of their customers who have to drive from Santa Cruz to Capitola to see a paper sign that reads "out of service we open at 10' for over two weeks..just close the bank already or merge..
-
August 2021 by Mark W.
I've made payments that have cleared from my Chase bank, that magically just disappear and Citibank somehow does not get them. I suspect they do this frequently and just steal from customers
-
October 2020 by Kyle G.
The worst...just the worst. The staff is friendly enough, no problem there. But they are perpetually understaffed. If the line has more than 2 people in it, just leave. Covid only has made it worse. The line stretches back around the corner and once your in it, your stuck. No way to escape the drive thru. Only now, there is only 1 teller. Bank ANYWHERE else.
-
August 2020 by Colleen H.
I'll start by saying that I am not a fan of Citibank's credit cards or their customer service. However, I made an appointment at this Citibank branch to help resolve an issue with my credit card, and Branch Manager Keenan Jackson tried his very best to get the issue resolved. He was beyond kind and courteous, and spent about 45 minutes just trying to help me. His care and patience were what we all hope for when doing business with a bank. I was pleasantly surprised!
-
March 2019 by Christy H.
Whatever you do dont ever bank or get a credit card with these idiots!!! They have like zero customer service, worst decision ever to get a credit card with these morons they send you to India every time you have an issue and they are only open on phone lines between 5am and 2pm are time in California, they dont make good notes on your account and dont listen, half the time they send you back to India ridiculous and frustrating!!!!! And sometimes you make payments and they tell you owe less but then you call back and your right back where you started at, I lost almost $500 to them in payments that supposedly came off but they really didn't they are liars and scammers!!!!