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December 2023 by Maria Guerrero
The most disorganized and rude place especially the BANK TELLERS. I always bank online and the one time I enter was a mess . Useless employees and management
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September 2023 by Jackie Hebert
None of the ATMs are currently working. This place is a waste of time.
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May 2023 by Elena S
This is the worst chase location (and bank in general) I have ever been to. Every time I have to come in the experience is worst than the last. 45 minute wait for a 30 second interaction with the teller. I'm canceling my account with chase just so I never have to come here again.
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March 2023 by Scott Peer
Me? I'm there before opening to close my safe deposit box. I'm waiting outside, on one of the social distancing spots, when one of the bankers - not a teller - opens the door. I ask if I should continue to wait until 9am when the bank actually opens. She says, "no, come in, we can help you".So, I walk up to the teller window and tell this second person that I want to close my safe deposit box - I note the time - 8:47am. She says that one of the bankers has to handle that, and please wait in the waiting area. They've been kind enough to remove ALL of the furniture in the area, so I'm standing. I see the teller walk over to the banker who starts shaking her head before the teller even gets there. After their conversation, the teller, who is very helpful, says that I'll need to wait for a few minutes, the banker has a client appointment and that another banker comes in at 9am. I say no problem, of course - it's now 8:51am.At 8:55am, the second banker enters. Walks into a wall office, looks at me waiting, immediately breaks her gaze, and walks over to a cubicle and sits down. I can see her surfing the web. At 9am, a third banker walks in. Goes into the Preferred Client office, walks out 2 minutes later. Asks me if I need assistance. "I'm here to close my safe deposit box".Banker 1 - on her computer, no client has shown up. Banker 2 - still surfing the web. Banker 3? Smiles, nods, walks right past me and sits down in another wall office. It's now 9:03am.I wait. I wait a little more. I wait a lot more.At 9:17am, I walk up to the teller area and say that I don't understand - there have been two more bankers that have arrived, one that is surfing the web, the other who ignored me, and the original banker is still waiting fo a client that was supposed to show at 9am. "Closing a safe deposit box should take 5 minutes - what is the deal here?"Sir, we can take your information and set up an appointment...""Why do I need an appointment when there are three people here to help me, and none of them are doing it - these are walk-in hours, correct?""Yes""Then I will just get my stuff out of the box and mail the keys here.""We may need you to sign documents, that's why an appointment will be necessary.""I'm sorry, you'll have to creatively solve the problem, because I have already presented myself to close my box, and I won't be back."In short, these entitled bankers have a serious. complete lack of customer focus. It's probably ruined my opinion of Chase forever.District management needs to come in and throw the lot out.
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December 2022 by Young Ma
I came here to deposit a check and get a new card and received so much attitude during my visit for not having my card or account number. & then was being asked to verify information that the teller already had in front of her (that I provided). I received much better service at the aptos location. Will continue to go there.
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December 2022 by Dianna Glidden
On-line I read said Chace open until 2:00 Sat. I went at 1:00. It closed at noon!Hours on the door say 12:00. Open THREE HOURS on a Sat. What's the point?! Not helpful at all and when you do get in typically there is a line and Ling wait for few tellers.
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December 2022 by henry l.
it looks like Fort Knox with the bulletproof glass...bumper car parking lot..way under-staffed (usually only 2 tellers)...people who work there are nice...especially Hugo...but I got tired of waiting for 20+ minutes every time I went there....good-bye JP Morgan/Chase
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November 2022 by Rick B.
I walked in to at least three other chase banks trying to get help...!No luck, always excusesHugo, the manager, was very accommodating!!! I've been on the phone for three days trying to set up and appointment with no luck. I finally got through while I was in the parking lot! Hugo said there was no banker there currently, this was the case with at least four different banks. He got on the phone and began navigating the process to help me with a business account going up and beyond the call of duty. Very professional a true people person. If I was the CEO on undercover boss He would be an ideal candidate to move up the ranks spend the money on training and college! I then would go back and show the video of other bankers playing on their phones Google searching shopping etc. and telling me they were too busy and did not have time fire all of them. Thank you HugoI have several joint accounts with my elderly mother personal accounts and now a new business account.
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August 2022 by Jay D.
At first I had an unpleasant experience with an agent - granted they were short staffed and swamped but I thought possibly a lack of efficiency on the part of the agent caused me an unnecessary waiting period. Behold, out comes the manager and she talks with us and explains the difficulty of their workload and took it upon herself to handle my situation and quickly resolved it. Bravo to the Manager at the Capitola Branch!! Her ultra professionalism and steadfastness is truly admired and appreciated. Thank you thank you thank!
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May 2022 by Alex L.
customer service is horrible . All the banker are rude and doesn't know what they are doing.
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January 2022 by Asta Baker
Only had one teller on a Saturday afternoon when the Ocean St. branch was closed. Please hire more people. Also, I know there's a quarter shortage but I need to do laundry :(
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December 2021 by Sheri M.
If I could give Chase a minus then I certainly would. I have been with Chase for over 30 yrs now and without warning they denied me access to my account. They are supposed to notify a customer either by mail, alert or email when they suspend or block access to accounts and give a written description of why. That was never done. The reasons verbally explained to me did not really make sense and were never fully explained. Basically I was told that my account had some "suspicious activity". Then I was told they were closing my account. I was not given access to my funds and they blocked my auto pays and blocked my direct deposits. This is financially devastating to me and has created a tremendous hardship but I guess that's what happens to their loyal customers. I have my mortgage with Chase as well as credit cards and financial investments. What a HUGE disappointment. I am more than angry!!
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November 2021 by S P
Sitting there waiting for 10 minutes to open an account and these two young guys siting there talking to each other when finally once one of them got up to help i realised they both work there. Then he wondered why I was annoyed at him. Absolutely pathetic customer service.
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October 2021 by max vilchik
lazy people at this branch. all I needed was to be added onto an account and it was preauthorized. they told me no bankers were available for a few days. unbelievable. Alessandro, the branch manager was just sitting there fiddling his thumbs, but wouldn't help me even after I asked him. i have worked im banking and when there are no bankers available, the branch manager should help. with all the money I have at this bank, pretty terrible customer experience.
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March 2021 by Tamara
If you are new to the area or are considering a change in banking, Chase is the place.Eloisa Naranjo helped me open new accounts and was exceptionally thorough. Her patience and understanding exceeded my expectations.Elena Hawk also assisted me upon my second visit and she met all of my needs and made financial recommendations to me for future options.I recommend making an appointment using Chase online or services number.The parking lot can fill up but there is additional in lower lot.
