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October 2023 by Concerned Consumer 2.
Went in to cash a check for convenience and they charged me an $8 fee. Not very convenient at all and not a great way to encourage new customers.
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June 2023 by Diane Y.
This BofA is got to be the worst bank ever. The manager is not professional at all. I would avoid going there at all cost unless you don't mind standing in line & waiting.
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April 2023 by Sunil R.
Not a lot of BofA locations in SC. Thank goodness for this one for a quick bank run. Quick in and out, nothing eventful.
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January 2023 by Ben R.
Not sure which one is worse, this one or the one downtown. Wow they have absolutely no concern for costumers at all. Super slow, always understaffed, grumpy AF. I timed it, every single customer, no matter their business, takes at least ten minutes. Even for the most basic transactions. The line can be to the door and not one manager will do a goddamn thing! They stand there. Great work y'all!!! What a joke. Chase is sooo much better on all fronts, hands down.
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January 2023 by Steve Sander
6 poeple in line and no extra teller to help.
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December 2022 by Google user
6 poeple in line and no extra teller to help.
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November 2022 by C R.
HORRIBLE customer serviceThe fat latina manager was beyond unprofessional - she was a complete b---ch...Mayra Hernandez - you might want to avoid her..They had to drag her out of the backroom where she was watching World Cup soccer... and she was noticeably irritated.Mind you there were at least 10 people in line and only one teller... I waited 30 minutes to be treated in this manner.Avoid this branch... Better yet avoid B of A altogether.They suck. Don't care about customer service in the least. I was a customer for about 20 years, but after continuous poor treatment and non existent service I chose to take my business to Star One credit union - which I love.My client wrote me a check and left the amount blank because she is out of town and we didn't know what the total cost would be to remodel her kitchen.She called ahead to be sure there would be no problem. This manager could have approved the check but refused to even verify with the account holder. She said - "no - I'm not doing it - why doesn't your client Zelle you the money"...Are you fricking kidding me... You're a bank for christ sakes - what is the point of being a bank and telling customers "they should use Zelle to make money transactions.."Pretty sure her bosses at B of A won't be too pleased with that... yes I'm going to write a letter...So the net effect of this woman's actions were that I couldn't pay my construction crew on Thanksgiving.One person with a bad attitude who refused to step up and do her job - impacted 5 families who were counting on their hard earned wages for the holiday.Nice job B of A and Mayra Hernandez..Hope someone screws up your holiday like you have done to my staff.I'll never set foot in a "Skank of America" again...
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November 2022 by Alicia R.
I was at BofA today at 10:30 and waited FOREVER!! Pretty sure I've waited less at the DMV. Scary
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September 2022 by Phyl B.
41st Ave and Capitola Rd, Capitola CA. Manager is a total j**** An elderly woman went into the bank and needed to break a $20 bill for change so that she could ride the Metro Bus. Nobody would help her because she didn't have an account at the bank.
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September 2022 by Surfdawg M.
Worst Bank Service. Understaffed and always a very long wait! B of A has hit rock bottom with their customer service
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May 2022 by Marina T.
So bad Went yesterday and needed to go inside, was told by security no teller would be available for 25 mins ??! It was 1020 on a Tues. Returned at 0900 on Wed and there was a line out from the didn't open the doors until 0905 and then the majority of the staff was busy putting up balloons rather than helping customers
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December 2021 by Julie T.
I love this branch. The manager was so helpful and stood by my side as I got a fax number and tracking number to resolve a dispute. After going to Scott's Valley and meeting a very rude manager this has been a breath of fresh air. There was also a very nice guy employee who helped me.The manager brought back my faith in BOA and in human kindness
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August 2021 by Alex K.
Poor Bank of America! It used to be the biggest and often most profitable bank in the world. No more. This branch and it's rigid, unthinking Manager are pathetic examples of why the bank fails its customers. More often than not. Go to a local bank or credit union instead. These guys stink!
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January 2021 by Matt Suhr
I really like this bank the tellers and employees are always very nice and helpful they always smile and greet me
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July 2020 by Simran T.
Y'all need to get it together. The bank has been closed for the last week with no explanation whatsoever. The ATMs have no money and some even say you can't deposit. We need our money to pay bills. How am I supposed to do that when it's closed and there's no money in the ATMs!!
