-
August 2024 by carol zappa
They made my issue easily resolvable, and I only waited 10 minutes; and they helped met pay my car registration as well!
Way better than waiting 1 hour and longer at the DMV!
-
August 2024 by Maribago Bob
1st rate
-
August 2024 by Cynthia Bingham
I was given a number to call regarding updating my address and odometer. I was on hold for two hours between talking with two people neither of whom could complete their tasks. Then I was up sold on insurance costing $2300 per year. I am Upset and feel taken advantage of my agent Keven Everett should give me a call but I can’t get through to the Capitola branch. This is totally wrong.
-
July 2024 by Doug Gutierrez
Very Nice clean place! Very friendly staff, helped me complete my transaction in a Jiffy.
-
July 2024 by Anita LDA
Edgar has been my agent for years. He’s always been there when we need him - often times only a text away and always going above and beyond to help.
-
May 2024 by Josie Pappas
Was in and out under 15 mins! Very efficient.
-
April 2024 by Jeana BEECH
AAA is my favorite place to do all of my DMV stuff. There is no line and they are so nice there.
-
February 2024 by Carlos Marmol
Really friendly and good customer service. My favorite spot for doing DMV errands.
-
February 2024 by Dan J.
I love my Capitola AAA for membership benefits, DMV services, and also insurance! In particular, I have an amazing insurance agent named Augie Webber who goes above and beyond my expectations and takes incredible care of my entire family. There are so many convenient and time saving services offered at the AAA, but it's the personal touch that makes it worthy of a lifetime membership, one that I am now passing down to my teenage daughters. Why would anyone NOT use AAA for everything car-related?
-
February 2024 by Frankie M.
Man this place sucks it ain't wt it use to be they have a girl at the desk there. I guess you can say greet you but customer services subpar at best and then I feel like it's always the same two dudes that were the customer service part and both those guys I will call them. Broski have no customer service or personality. It's like what's the whole point of having a membership if they can't give you a damn stickerand you have everything pretty much ready to go and cash in hand. I hate this place hope to go out of business. Keep telling my girlfriend we need to cancel our membership go to somebody else maybe Esurance Geico or Progressive McKenzie the same thing you guys didn't let me do the right after we're actually closer to 430 right before closing and they didn't say they couldn't help me or give me the tags because I wasn't the registered owner as a matter of fact, it didn't even matter because we both were on the same insurance policy for the same vehicle. They literally went right ahead and gave me everything I needed unlike you guys who said sorry we can't give it to you. We'll have to mail it to you, when that fix the whole purpose, especially living in Santa Cruz County or if you don't have your registration of the day, the cops love to pull people over for tiny and fractions, and I let the member who helped me know that and that I was in dire need but it didn't matter he just blew me away
-
February 2024 by Scott Nelson
Fast and friendly
-
February 2024 by Andrew Kawaoka
AAA is awesome! So happy how they treat me after I hit that Lady
-
February 2024 by Nancy Benoit
The customer service at this branch is friendly and efficient. Saved me a long wait time at the DMV. Vehicle registration and renewal is so easy through AAA. A road service membership is worth the expense for safety net of road service and to avoid having to wait at the DMV. Thank you AAA!
-
January 2024 by Heidi D.
So, I am a AAA member, and have insurance for my car. Had an accident and the guy who hit me also had AAA. At the time of the accident, it was called in as a hit and run. BECAUSE THAT'S WHAT IT WAS! So aaa paid to fix my car, and then 9 months later said they ruled it 100% my fault! And the lady that actually lives on my street wouldn't give me her name, and because we both stopped and exchanged info, the police didn't make a report. So now AAA has raised my insurance bill 400$. Now that's not on my side, and they are forcing me to get a supeana for the recorded 911 call. Shame on AAA,and what a headache
-
December 2023 by Keith B.
I was simply trying to get a quote for 6 months of auto insurance on the last Friday of 2023 December 29th and talked with a lady that seemed nice and professional as well! It was nearing the time of closing for them and they could have told me not to bother instead of keeping me waiting on the line in silence for several minutes until I gave up. They didn't bother calling me back though it was several minutes till closing. This experience was unpleasant and quite rude!
