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February 2024 by Marvin Barragan
Very professional, staff, polite and courteous. They did a great job throughout the entire process.
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February 2024 by V Rogers
The Vets and Staff are wonderful to work with. They took good care of my canine companion Rushka. I really do feel they try to give you all your options on the table with no pressures. Thank you NotJust4Paws!
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February 2024 by Stephanie Speers
I will start by saying, this place left me hopeless and feeling helpless entirely and possibly thinking I couldn’t afford surgery to remove my dogs tumor. They charged me 700& another 800 to do tests to see if it was cancer and then told me the tests weren’t very accurate….. after “thinking it was cancer” they said they needed 2500 to remove the tumor!!! I then proceeded to get a secon opinion and estimate elsewhere and I found an amazing vet in Moreno Valley that man has been there over 25 years!!! He did the surgery same day as my consult for 1300 and I picked my dog up by 5 pm that day! They did everything the same as the other place would have if not better!!! My dog is 5 days post operation now and is doing great!!!! My only problem is how many people go home thinking I can’t afford to save my dog, after leaving this place?!!!!!! How many???!!!!!! I could see if it was only a few hundred difference because everywhere is different but NO !!! More than half!!! How many people do they do this to when all we want is to save our babies!!!! I’m beyond upset!!! I also am noticing now that they have double charged me for office visit when I paid for recheck visit on my prior visit!!! Not to mention they charged me for a medication and only gave me a portion because I got the same stuff at my new place but I recan unopened FULL bottle for same price!!! I’m beyond livid!!!
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February 2024 by Beth Harvison
Dr Laua and staff are great.Brought my Guinea pig in with stomach issues , got it resolved quickly. They even called 2 days later to check on him. I got great fast compassionate service for my little guy, as not everyone treats Guinea pigs.
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February 2024 by Nick Wagner
Walked in to acquire about a first visit for my dog, the front desk girl hid behind her monitor trying to ignore me, very unfriendly. I eventually got her attention, after standing there for a minute and had to speak up. She was very short with me so I just walked out to take my business elsewhere .
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February 2024 by Jonathon Montanez
Always a pleasant experience with the staff and doctors here. Reasonable prices and they make you and your pet feel special.
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February 2024 by Angelo Rottino
Great experience, friendly and helpful staff.Awesome follow up and concern for my pet.
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February 2024 by Olivia Monet
UPDATE: per the response to this review you can tell that these people do not care to help pet or pet owners. I called them multiple times “to have a calmer conversation” per their request and every time I am sent straight to a cannot connect call line. The conversation they are referring to was me calling to get answers since every time I speak with them I get told “we don’t know how to help you” and I was just there yesterday and was told he was okay! The emergency vet referral was an automated text message sent for after hours not an actual recommendation by any staff member. We also NEVER were offered “sedation medication” they gave us one pill and a cone and said he was good. I took him into 2 other vets and they agreed that this is absolutely horrible and not at all our faults or normal. Yes kipper is active however he DID NOT play or move from his cage once his surgery was complete! As this vet is implying extremely rudely that this is “our fault” I did everything recommended for my pet and was told by staff that the laser treatment wasn’t necessary and only helps with swelling nothing else. He is now possibly getting emergency surgery for NECROSIS. I would also like to add they have been contact over 3 times by the vet we are now working with for medical records and they are not able to obtain any medical records for him! This is absolutely absurd and disgusting of a business to act this way I cannot believe this is what we experienced here.I took my pet in here for a simple neuter procedure that spiraled in about two days into him being fully black underneath where the surgery had happened! I immediately took him back they charged me another $200 told me he was just fine and gave me a ton of pills that they should’ve given me in the first place then the vet and the owner of the practice told me that they don’t do as much preventative care as they should, when it comes to shelter pets because somebody else booked the appointment for me through the shelter. even though I went in, and I paid for it personally and this is why this is occurring now because they didn’t care for him properly Then that same day and night, he started profusely bleeding/releasing fluids from his surgery site. The vet was closed when I tried to call and get a hold of them and got a response to go to an emergency vet. I have now spent A ton of money on a surgery that should be very simple and I was told he was just fine clearly that is not true. I have consulted other vet techs and different places and they say this is the worst neutering they have ever seen in their life. I was told when I called this morning to ask them what they were going to do about this that there was nothing that they can do to help me anymore that this wasn’t their fault it’s mine that I was a bad pet owner because I was arguing with them on the phone about how this has occurred! I just took him in yesterday and paid them so much money for this and they told me that it doesn’t matter that they never told me that they treated him differently but then they told me at least I got a good deal on the surgery , when I asked to talk to someone higher, the office manager told me that there was no one else that I can talk to you that they weren’t going to pay for his vet bills but they’d check and see what they could do but most likely nothing and that there’s no way for me to prove that they did anything wrong however, I’ve followed all of the care procedures that they have left me. He has not left his cage since he was neutered and yet they still tell me that this is my fault . I have to go see multiple other vets to make sure that he is safe and cared for because these people do not know what they are doing. They are rude and inconsiderate and how dare they tell me that I can’t care for my pet properly do not take your animal here
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February 2024 by Mark Gill
Friendly, knowledgeable, they helped to bring my 3-month old puppy back to good health (he came home from the shelter with a respiratory infection of some kind) and now he's soooo happy and growing fast! Highly recommend this veterinarian...
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February 2024 by Micaela Saint Laurent
When I first got my first rabbit, I had to find a new vet. I was so anxious because our last vet we went to, was close to 10 years. After my first visit here with my bunny (new rabbit owner as well), I finally felt heard and listened to. The staff is so nice, the service is amazing, and I just know my pets are well taken care of during their time. I transferred my dog and now my new rabbit. I wouldnt recommend any place else besides this place for all your animals!I am also an extremely picky person as well. It really gave me piece of mind.
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February 2024 by Claudia Lewis
I appreciated that you could see her for spaying on the day of her exam...rather than another appointment. Your technician who explained things after her release was very helpful and knowledgable.
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February 2024 by Marco M.
Very friendly staff.
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February 2024 by Robyn Ernsten
Not just for paws has been so amazing to me and my dog. My dog is very nervous, but they are patient, kind, and completely understanding. The prices have been reasonable for vet prices, too. Plus, I can take my dogs, cat, and bird all to the same place. I am so happy that I found this place.
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February 2024 by bob henson
Great caring staff members!!!! My pet feels safe and so do I . Thank you for your wonderful service!!!!
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January 2024 by Shannon Brady
They were so patient, honest, caring and helped ease my mind while having to make the tough decision today.
