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November 2023 by Elisse P.
1 star isn't even deserved. I ended up at Walgreens for my moms medication because CVS was all out and they said if they were out, most of them would be out as well (I had been to 2 CVS before arriving at Walgreens). My mother needed narcotics since she had really bad hemorrhoid pain so we go up to the pharmacy counter and the pharmacist says her ID from Mexico isn't valid lol. So I let her know I have a California ID but the woman says she can't give it to her because it's not a California ID. Mind you they've given her prescriptions before AND HER PERSCRIPTION SAYS HER NAME. Thanks for being racist and not giving my mother the medication
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October 2023 by Alan H.
Unfortunately, I have a prescription that my local CVS was unable to fill so I have to come here once a month. Loooooong wait at the pharmacy EVERY time. There is only one clerk helping both the walk up and the drive through customers. Terrible way to treat your customers. As soon as I can transfer my Rx, I'm out of here.
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July 2023 by Mariana R.
Genesis at the pharmacy is completely unprofessional! I've heard this Walgreens is infamous for the pharmacy having poor customer service, but this was insane. I watched her treat other people worse than me. In my experience, she looked right at me and ignored me at the window, then walked away to chat with coworkers. When she came back, she interrupted me and told me to "wait in line" then walked away. There was nobody in line. I just waited 10 more minutes for her to speak with me again and ask me medical questions. After I answer them all, she hands me paperwork to fill out with all of the exact same questions I just answered...Then she walks away and I had to wait for her to come back and ask for my ID back. She cuts patients off mid-sentence when they tried to speak with her and acts like she'd rather be watching paint dry than help people. The others at the pharmacy are lovely, just overworked and understaffed. If they had one more hard worker, I'm sure they'd have a much better reputation. The pharmacist herself is lovely along with the other technicians.
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April 2023 by Brenda T.
They need to hire more people for pharmacy clerk. You will be waiting for half an hour or more just to pick up prescriptions. Calling to speak to pharmacy also a long wait.
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February 2023 by Andrea T.
Not enough people work in the pharmacy. Wait time over 30 minutes to pick up a prescription during afternoon when it's less busy.Also, there is never seem to be a manager on duty. Saw a potential theft in progress and wanted to report it around 12:20 pm on 2/7/23 but no manager in sight.
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February 2023 by Glooo Gasas
I called to make sure my prescription was ready for pick up. I gave them all my info. They lied to me, saying that they had no prescription under my information mind you I have cell phone, address, etc…. So I decided to walk in the store for them to tell me that my prescription is ready.. I made sure to double check if I called a different pharmacy but I did not. It was the correct pharmacy. Be aware!!!
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January 2023 by Google user
I called to make sure my prescription was ready for pick up. I gave them all my info. They lied to me, saying that they had no prescription under my information mind you I have cell phone, address, etc…. So I decided to walk in the store for them to tell me that my prescription is ready.. I made sure to double check if I called a different pharmacy but I did not. It was the correct pharmacy. Be aware!!!
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December 2022 by Rick LaLonde
My prescription was called in Tuesday! Came in Wednesday and it was not ready now here on Thursday and it is still not done!!!! The worst Walgreens ever..
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December 2022 by Hannah Tosi
So slow. So very, very slow
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November 2022 by Rohin Kumar K.
This is a worst pharmacy for both drive thru and in- person pick up or placing an order.They take care for ever (please be prepared to wait for atleast 45 mins before being attended) to take carw of you.
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November 2022 by Nancy G.
Avoid this location as if it were a plague. They're totally inept and had no idea what the f*** they're doing. They repeatedly make the same mistakes blaming it all on the system or me. Like it's my fault that they can't fill my prescription in the designated location! Never knew that so many people in one location could so many shades of stupid! MORONS!!!!!
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October 2022 by Jessica L.
I like going to my local Walgreens (Sherman way and mason) since it's conveniently right around the corner from where I live, but as of lately it's been very disappointing to see More and more products locked up behind plexiglass. And due to the lack of staff (or limited staff) one has to wait to get what they need, like body wash. Which is pretty wild. I know theft and robberies are at and all time high in LA county at the moment, but this Walgreens wasn't so bad before. I noticed a significant downfall in the neighborhood once Walgreens allowed an illegal taco stand /a churro stand/ and a stuffed animal, hat, mask stand to set up shop in front of their parking lot. Firstly, The taco stand is disposing their cooking oil all over the walgreens surrounding plants and bushes and dirt outside, which has killed a majority of the vegetation and turned a lot of it black and ugly. The soil/dirt has absorbed gallons of cooking oil and has developed an awful stench on top of making the sidewalk in front of the business dangerously slippery and black. Since this taco stand had been operating illegally now for about 4 years, it has created quite a fan base, which uses the Walgreens parking lot to park and get their food and eat their food in the parking lot. There has been several incidents where my car has been hit/scratched by someone who is not even a Walgreens customer, They're a taco stand customer. A lot of the times I can't even find parking since several of the taco stand customers are utilizing them to eat or park to stand in line and get a taco. I use to come to this Walgreens way more often anytime throughout the day, now I have to think about it since it has become very dangerous during the day and at night. Several of the taco stand customers get drunk in their cars and leave glass bottles standing in the lot, which have given a few locals some flat tires. I use to do my night walks and swing by Walgreens to get a drink, not anymore, since it's dangerous to walk through the entrance of the parking lot since the taco stand parks their big truck right before the entrance to the Walgreens parking lot, which blocks the view of the drivers pulling into the parking lot, I can't tell you the amount of times I've almost been hit in front of Walgreens because of this taco stand operating illegally and parking illegally.Lastly, the most awful incidents that keep occurring at this Walgreens is the amount of drunks that are allowed to loiter in front of the business and throughout the parking lot. They ogle, stare, and whistle at women that are alone or with their children walking by, on top of pulling out their private parts and urinating all over the remaining brushes and greenery on the side of the parking lot. The combination of nasty cooking oil and urine does not make it pleasant to drive or walk into this Walgreens. The taco stand enables the drunks that loiter in the Walgreens by giving them food, which keeps them around and several other sketchy people.I've developed a schedule to work around all this madness, just to go to this Walgreens and get my necessities. Taco stand usually arrives around 2:50pm, if I leave my house by 2pm I'm safe. If I need anything after 2pm, I rather drive to CVS on Roscoe and De Soto. I feel safer going into that business, on top of not having to worry about my car being hit by a drunk, who's there for tacos.
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October 2022 by Suzette B.
If I can write a 0 star I would. We've been with them for over 10 years but recently the pharmacy customer service is horrible. Yesterday I picked up my daughter's prescription and the girl in the counter said I have to pay $100. I asked her to double check the insurance information they have on file and with a smirk she said" I have everything correct." I asked her to ask another personnel to double check. She asked Gabriela who has zero smile on her face and looked like she did not want to be there checked and found out that some of the numbers were incorrect. She was still not able to fix the coverage problem and said they will have to call my insurance. And without any apologies asked me "wait in that corner and We will call." I asked her how long will it be and she just said in a indifferent voice," as soon as she gets to it" pointing at the other lady on the phone. At this point, I went ahead and called my own insurance and got the numbers like BIn etc and verified that my daughter do have coverage. At the point the lady (Genesis) who was on the phone approached me and said she was on the phone with my insurance and my daughter does not have coverage. I told her I'm on the phone with my insurance and they are saying she does. I asked Genesis to talk to the person I have on the phone. My insurance rep gave her all the numbers she needed. She was putting the information on the computer and said my daughter does not have coverage AGAIN! I asked her if she can double check the numbers that she put in and she said "I know how to read ma'am!" I told her that I did not say that she cannot read but is simply asking her to check her numbers on the computer. At this point, Gabriela asked to take over again. Gabriela asked the insurance rep to call Walgreens. Gabriela was looking at the computer and when the insurance rep called her all she said is "it's ok I have the information." So I asked Gabriela," how come you're able to verify that my daughter has insurance even before talking to my insurance?" Gabriela unapologetically looked at me with so much indifference on her face verified that Genesis had put in some wrong information. At this point I was very frustrated because had I not persisted that my daughter has insurance, I would have pain $100 instead of just the $5 that they eventually asked me to pay. The customer service was very horrible!! They are not a patient advocate! They were looking and talking to me as if I did not deserve good customer service! What if this happened to someone who does not know how to stand up for themselves? It took me over 30 minutes just to get the coverage that I already have! If I did not insist I would have not gotten the coverage a paid for! Gabriela even had the audacity to tell me that she is the supervisor and any complaints I can talk to her when she herself does not k ow how to treat people with respect and she does not know how to give basic customer service. Walgreens should hire people who really wants to help people who are sick. Or incompetent people like Genesis who is as rude as Gabriela!
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May 2022 by Mr Boogie
Dangerous and incompetent pharmacy, every single time. Told me my insurance was cancelled, it wasn't... Told me that my insurance wouldn't cover my script even if it was, come to find out it was the wrong medication, which is dangerous. Then when I had my insurance company call, they lied and said they lost the prescription. All this one day before a major surgery. And this si just the latest of several attempts to use this pharmacy as they are closest... each time has been absolutely unacceptable but this one is downright dangerous. If they had filled the script and given me the wrong medication, who knows what had happened. Their final excuse when I went in in person, was that they were \"Too Slammed\". I would stay FAR away.
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May 2022 by Elizaveta
Went to this pharmacy to get my MMR vaccine, scheduled an appointment a week before, but when I showed up after making me wait for 15 minutes (i showed up on time and there was no one before me) they said they did not have it. I will never come back to such an irresponsible business.
