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July 2023 by Kevin M.
I ordered this bag from Versace directly. The craftsman ship on this bag was horrific! How dare your company call it's self high end only using the highest of quality??!!! Had the bag literally 2 days and it fell apart. Michael kors has acquired the brand and clearly quality is not longer part of Versace's good name. The new j c holding company who own the two brands clearly takes advantage of its clients. The customer service was horrific! Absolutely no resolution because I wasn't famous enough or rich enough to care about! That's ok you don't know how much is in my account nor do you know the businesses I own. All I can say is STAY AWAY! Versace is not what it once was! Quality is horrendous and the way customer service treats people is unacceptable: I will never purchase again and I highly recommend you find another designer. Do better Michael Kors and JC holdings. DO BETTER!
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December 2022 by Christopher F.
Would not accept the return of an item purchased off Versace's website. It was the wong size and I simply wanted to exchange it. It was a very expensive item, and I would expect much better customer service than received. The sales person was rude and unprofessional. Extremely disappointed.
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September 2022 by Maya M.
Horrible costumer service, i was there on September 26th 2022, around 6 pm, they were two ladies, with a very judgmental attitude, when i asked them to try on a skirt and shirt she was hesitating and surprised to do that, well after trying them on i gave them back and when i was about to leave the other lady was yelling in front of me , while looking into my eyes asking her if she got back the shirt and skirt to make sure I haven't stole them!!!! I swear that rude, she was looking into my eyes and doing this so. Be more professional please.I might not be that white blonde model, but I am a costumer like others.
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June 2022 by Durant Clawdia
I am an admirer of the art
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January 2022 by Delia Vela
Yes, there is great customer service in store. Any issue that arises afterwards comes with an onslaught of unprofessionalism and issues. I would never expect such poor customer service from a designer store. I requested an item be shipped to my home from another store and the person who assisted me mistakenly sent it to the store. If they could have remedied the issue by just shipping it to my home there wouldn’t have been an issue. It doesn’t stop there. I had to call the store multiple times in hopes I could contact someone who could ship the item home, however, since the rep who helped me was not there, I cannot be helped. I should have received the item 3 days ago and now it’s still sitting at the store. Dissatisfied and disappointed.
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December 2021 by Luiza S.
Really terrible customer service by Darwin H I went in to return a gift I purchased, prior to going I read the return policy in the receipt. I understand it's store credit, I'm not stupid. He gave me so much attitude. I've purchased items from LV and YSL, this brands staff attitude is off the charts. Happy Holidays Darwin, try not be so rude.
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October 2021 by Timmy Truman
Versace really good brand
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September 2021 by Jai S.
pathetic customer service. bought a lot of stuff from them since they opened. i am amazed at the behavior & rudeness. i remember buying this item which i asked about the return policy they said 14 days for store credit. the manager like literally was closing the store so she said you buy it you dont like it bring it back. despite so many questions so we dont run into problems later. however when we went there . their customer service was bad so rude. i am so sad i ever shopped from there and had to ho through this
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August 2021 by K P
I'm so impressed with the way I was treated by the staff at Topanga Versace. August and Schyvonne absolutely went out of their way to help me out with my crazy, outlandish requests in the ridiculously short timeframe of my request. Absolutely top notch customer service, great communication throughout the process. They really put the customer first in the personalized shopping experience, and I highly recommend this location.
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August 2021 by Carl J.
Another fashion crisis that was a total save by Versace in the Topanga Mall. Women and their swimwear is a whole science unto itself and wifey is no exception. Agonized over online and the shipping/return dance, or driving to a store and freaking out over imaginary cellulite. It was actually me who said to wifey - why don't we check Versace? Fast forward to a crazy hot summer day and the cool Topanga Mall in Woodland Hills, after wife conferring with superb sales associate Blake over the phone about sizes and styles of bathing suits. He promised that she would find something and surprise - she did - the Greca one piece, very reasonably priced at $325. The store is just EXCELLENT - a real pleasure to shop there. Highly recommended!
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July 2021 by Syl K.
I've been shopping at Versace for a long time and when the new store opened at the Topanga mall I was so excited. Unfortunately, the staff, actually the manager, is absolutely unpleasant. She is heartless and passively rude. I tried to return some thing during the pandemic and she would not let me because I was a little bit past the 14 day return policy. I tried to explain to her that I was sick and couldn't do it and she literally said the "Versace does not care". I understand the stores policy but I was hoping they would be a little bit more flexible during these times. I also don't even mind them saying no, but the way she said it was so heartless. In front of my children. We were all dumbfounded. Needless to say, I will never return to that store again. This one unpleasant person does not represent the brand but I am hoping that they do something about their employee.
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May 2021 by Kirk Petty
I'm so impressed with the way I was treated by the staff at Topanga Versace. August and Schyvonne absolutely went out of their way to help me out with my crazy, outlandish requests in the ridiculously short timeframe of my request. Absolutely top notch customer service, great communication throughout the process. They really put the customer first in the personalized shopping experience, and I highly recommend this location.
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April 2021 by Chris P.
Wow....I'm so impressed with the way I was treated by the staff at Topanga Versace. August and Schyvonne absolutely went out of their way to help me out with my crazy, outlandish customer requests and in the ridiculously short timeframe of my request. Absolutely top notch customer service, great communication, gracious and friendly throughout the process. They really put the customer first in the personalized shopping experience, and I highly recommend this location.
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March 2021 by Natalia Acosta
Amazing customer service! Way better than Rodeo. If you want to be treated professionally and the way you would think, when walking into a designer store... go here! Rodeo customer service is like McDonald’s compared to Topanga which is Chick-fil-A.
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January 2021 by Gisselle D.
I love the guy who immediately helped us as soon as we came in, I was very unsure of what I wanted but I knew I wanted a sweater or skirt of some sort. I proceeded to try on a sweater in the dressing room and wanted to show my friend who couldn't come in because of capacity. The guy who was helping me allowed me to step out to show him to get a second opinion. I stepped out and in came a woman who started yelling at me because i did not have my mask on but I only briefly stepped out to show my friend because the other Versace worker said it was okay and even suggested it first! So I walk back to go change and I still hear the other female worker talking about me. So I say I'm not going to buy the sweater because of how rude she was being to me, I proceed to walk out with my girlfriend and she says, " calm down princess, you can't always get your way." This woman was so rude to me from the moment she seen me and I've never had this bad of customer service when going into a high end store. I will not be shopping at Versace anymore.
