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October 2023 by Renee P.
This place is by far the worst business, I don't see how he's open, it's more like a junkyard,as previously stated by other customers, it's dirty the owner never acknowledged me, I asked another customer if he knew if they sold one particular screw that I was looking for, he suggested going somewhere else, which I gladly did , even if he had it I would not have purchased it, his store needs to be closed down, Beware do not enter stay away, he doesn't deserves anyone's business,he gets a 0.... Not even 1 star. Unfortunately I had to put it in order to post my review, no customer service skills at all!!
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September 2023 by Mayra Mendoza
Horrible service I bought a part for a toilet arrived home realized it was damaged, went back to exchange it and all was good . I needed another part for a second toilet in my home and they refused to sell it to me because if the part is damaged once again they are not exchanging it anymore the gentleman said it’s too bad if it’s damaged .. My dad even told him we can both win sell it to me I’ll fix my toilet we both win, you get a sale and my toilet worksThey lost a $170 sale and a customer .Which we all know in mass production there are many many times where parts are not in working conditionHORRIBLE HORRIBLE SERVICE !!!!!!Do not recommendPlus they have so many bad reviews, it’s no wonder !
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July 2023 by Rowena C.
I don't understand...you work in customer service so, when a customer comes in and you see them, you stop your conversation and you ask, "Can I help you?" But, what happened to my husband and I when we went inside Plumbing City was the opposite of good customer service. The guy behind the counter saw us when we came in, but there was no acknowledgement of our presence, not even a hello or hi. He just kept talking to someone who was sitting down across from him and didn't look like a customer. When we were heading out the door, that's when he called out and ask if we need help. The guy couldn't even manage basic customer service. We won't be back.
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June 2023 by Linda Kane
Sold us old washers. The inventory was old and dusty. Charged us $7.00 dollars for washers we had to repurchase at Home Depot for $2.39.Loved going there in the 70's thru the 90's. Now I'll never return.
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April 2023 by Sam A.
It's incredible how far some people will go to prove to you that they don't want either yours or anyone else' business.Popped in to this place looking for a water line adapter, and straight away the proprietor started acting like I was just wasting his time.Unbelievably rude, and will straight up act like you insulted him if you ask a few simple questions about the job that you need parts for, or if he has any parts suggestions.This guy has a real chip on his stunted shoulders, and it really doesn't matter how many parts they carry if the customer is sold the wrong ones based on bad information provided.
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April 2023 by Brian M.
I walked in wanted to replace my shower stems due to a running faucet. The gentleman at the counter told me my stems were in good shape and that I just needed new washers. He then replaced them there for me, greased the stems and also showed me how to change the seats. He was very kind and I appreciate that.
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March 2023 by rich f.
AVOID THIS ESTABLSHMENT!!!!!I wholeheartedly agree with everyone's post regarding the lack of any customer service of this place and rude does not accurately describe how badly they treat most people. And be prepared to NEVER get a refund on whatever you purchase...I learned once again the hard way!I asked to speak with the owner and was told he was in a meeting, that was a lie because when I did knock on his door, he was available. His respond to my issue was "why don't you sue me" and the dollar amount in question was just over $14!! They have absolutely NO customer service, customer respect nor customer appreciation. Do not give this place any business, which I find difficult to say about a local small business but we deserve better than what little they are currently offering! The valley has many more places for your business.
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February 2023 by Laura C
Went here for a tub washer after Lowes did not have it. The guy took the part, walked to a section behind him, grabbed the part, I paid for the part, and left. I'm able to take baths now if i so choose, thanks to this place!
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January 2023 by Michael R.
Extremely rude service. The man at the counter said "what do you need" when I told him he pointed in a general direction I went over trying to find my item didn't see it he just kept pointing and pointing saying there sir there sir, Finally I asked him to come around the counter He did and picked up what he was pointing at which was the wrong item anyway and handed me 5 of them. I walked out of the store will never go back
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December 2022 by John D.
I would like to say that Pedro. The older gentleman was a life saver. I mean this guy knows plumbing. He helped remove a stem of a shower valve that was stuck. Gave us the proper parts. And I was able to finish the job. Thanks pedro!!!
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October 2022 by D P
Extremely knowledgeable staff. Hard to find parts always in stock.
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October 2022 by luis zamora
They always have everything you need for your plumbing projects or hard to find parts these is your place , they also give great advice on how to complete your job
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September 2022 by Chris “Handyman” Avery
Been coming here my whole life. Always been an amazing store to browse around in. Got almost anything I ever need for any job. Hope to see them keep the doors open for many years to come!
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September 2022 by Dan Roesch
Old School plumbing and hardware store.An old experienced intelligence staff that will help you figure things out.The secretary took home the mascot parrot. It was only there a little over 50 years that I know about
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September 2022 by Brian O.
He is still a total dump really really rude every time and it's been like that for 15 years that I've been in their really sad place is always empty maybe they should evaluate if that has something to do with it looks like your closed 20 years ago
