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March 2024 by Hillory R.
Just want to give a review for Talin in the tailoring/alterations department. She did miracles on an entire tux in less than 48 hours in time for an event. Impeccable work and wonderful service!
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March 2024 by Anayeli L.
Had the best facial at the Neiman Marcus at Topanga mall, Bridget I have to say is AMAZING !!!The place feels so peaceful and her job is priceless. She is great, I had the best time and talk ever, I felt comfortable, relaxed and at peace Bibi you are the just the best thank you ! Will definitely be back.
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February 2024 by Janice B.
My niece and I went to Newman Marcus to try on sunglasses. We ended up buying a pair of Fendi's. These shades are fabulous!!! I can't wait to wear them. Great customer service.
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February 2024 by Sally S.
Otis is the best in the Women shoe department! Knows everything about every shoe and really made my decision so much easier!
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January 2024 by Cameron W.
Literally the worst customer service of all time. Walking around the store, 75% of the registers are empty, and even when you find an employee to "help" you, they seem too busy (with what? Who knows) to want to help. For a high end store the experience here is bargain basement. Will happily be taking my money back to Nordstrom, a store that actually cares that I want to spend money in it
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December 2023 by Alexis S.
Today I have received an incredible facial from Mrs.Bebe. I have to say I was so blown away by her technique. I was not expecting to be having a full lymphatic drainage massage on my face. My puffiness and swollen cheeks are now toned and my face structure is accentuated. I feel so beautiful. We used the Dior line. Omg! I love those products! At the end of our session she guided me on a relaxation journey to a place I wanted to go in real life in my mind's eye. It was so fun, I love that I picked Japan and then all of a sudden she played Japanese flute music. This was heavenly and magical to say the least. I loved every part! Thank you so much Bebe for the great service and product recommendation without the pressure. You are one of a kind and so so so talented! I highly recommend for anyone wanting some beautifying in their life. You are in good hands.
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December 2023 by B. S.
Terrible customer service. Once they learn the basics of greeting and thanking, it will be too late for this location. I saw people complaining about young sales assistants, but this was a middle aged black woman. No excuses. I'd rather go to Nordstroms.
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November 2023 by Regalone
Lovely spot in NM. Always great service, and food is delicious and options interesting and varied. It is pricey, but that should be expected. Hardest thing is finding parking. Never packed full (at least the several times I've been there). Attentive but not overbearing service.
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November 2023 by Paulina F.
They are very understaffed. Very disappointing. I needed help and ended up just leaving because no one had the time for me. Limited selection of sizes.
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November 2023 by Laena S.
Had to literally get a restraining order for the head of their HR department at this location. Avoid at all costs. Old lady clothes, still testing on animal makeup, and last seasons WORST fashions at high prices all while carrying brands no one under 70 wears. All while paying those workers MINIMUM wage so they don't give AF about their customers because they can't even afford to rent a ROOM in LA. Edit: It's been A YEAR and they are STILL harassing me. Emails, calls, accounts they refuse to close, refusing to communicate with Fidelity that I'm no longer an employee so they won't pay me out MY money. What's going to happen next is I'm going to start updating this review with the screenshots of their ILLEGAL text activity including ones that CONFIRM discrimination against religions and throw them under a bus. Last. Warning. LEAVE ME ALONE. CONTACT FIDELITY- and F*CK OFF!
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October 2023 by R C
The associates are extremely friendly...while shopping one gentleman came up to my daughter, who just happened to be celebrating her 3rd birthday, and offered her a mini rose. Made our day, as it was completely unexpected and very thoughtful! I wish I had asked his name! We'll definitely be back!
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October 2023 by Foodie
This was my first time dining at NM Cade. Everyone was very friendly and very professional. I like that they worked together. The salad was very good, and my friend enjoyed the sandwich trio. The waterfall they created outside is quite lovely.
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October 2023 by BarbaraG
I enjoyed my Chicken Salad for lunch. I dined with 2 other friends. One of my friends got the Salad Trio and liked it. Her only comment was that it needed more salad dressing. My other friend enjoyed all the flavors of her Harvest Salad. The service was excellent! I would recommend the NM Cafe at Neiman Marcus!
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September 2023 by JuliaB
Went on a Wednesday afternoon. Service seemed very off. We had 4 different people serving us. One waitress had a horrible way about her as if she didn't want to be working there . Drinks took 20 mins , they forgot to bring us the little soups with the pastries you get when you first arrive. I ordered a chopped salad with crab meat and I got a non chopped salad with crab cakes. I asked about the chopped salad and was told this regular salad is what they call a chopped salad. The crab cakes vs crab meat ? I'm not sure what happened there and by that time I was too hungry to fight it. They only thing nice was the waterfall outside but overall very disappointing.
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August 2023 by
I recently dined here and it left me with mixed feelings. The food was undoubtedly exceptional, boasting flavors and presentation that truly delighted my taste buds. However, my experience was marred by the service. Our waitress appeared to be in a hurry to close up for the night, and her attitude conveyed a lack of enthusiasm. This was disappointing, especially given the establishment's reputation and pricing. While the culinary offerings were outstanding, the subpar service and unwelcoming demeanor left a lasting impression that overshadowed an otherwise enjoyable meal.