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November 2023 by Lissett Bautista
Horrible service! I was at the kids store inside the Westfield topanga mall on 11/16/23 at 7.30 pm there were 3 girls working at the very empty store when I walked in with my 2 year old and 5 year old grandsons. No one ever asked if we needed help, and when I asked for a size one of them, she went to get it and left it at the chair. She didn’t even asked if that was the right size, and went back to talk with the other two girls and watching videos on their cellphones. I’m sure you can see it on your cameras. I told them that they should help and they looked at each other and laughed at me. This is how stores go out of business because of really bad reviews and services.
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July 2023 by Ann C.
Buying for a nephew and good thing Jacob was there to help me. Very attentive and patient in bringing out the sizes and colors that I need to choose from. Was only there for like 20mins tops! Wish all shopping experience is like this.
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January 2023 by Cece R.
Yulonda and the cashier she was working with were super friendly and really accommodating! I don't shop at Journey's too often, but with their customer service, I'll definitely be shopping here more. :)
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August 2021 by Kiki T.
People here ARE sooooooooo nice!!!! From Alana (over the phone)...she made a great impression of this store and true to her word about looking into a shoe size for me....Hello Kitty Boots to be exact and I got a cal
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July 2021 by Myra C.
Great customer service. The store was so well kept, organized and clean. Bought a pair of super platform Doc Maarten sandals based on the sales rep recommendations. Really helpful staff and a good selection.
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March 2021 by Ivan B.
I had a wonderful time at my short visit at journeys. The whole staff had a very good attitude and made the vibe really well. The associate Nathalie, assisted me throughout, and she was able to find the shoe size I was looking for. I will be coming back for those croc jibitz though.
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March 2021 by May G.
Got new shoes there today they have nice shoes there but not always the best service it feels like they don't always really want to help the client... I came to get shoes from them two weeks ago and one of the sales guys went Literally for like a good 20 minutes to the back I really wanted these shoes so I waited after 20 minutes he comes back and was like " what size did you ask for?" I was like " what?" Then I left I was like is he got real then what the hell did he do for 20 minutes if he didn't know what size he was looking for exactly?! So I went today again to get these shoes not just that it felt like they were doing a favor helping clients, I saw a sign in the store that said it would give you $5 off if you text the word journey, do I asked the cashier why she doesn't say anything about this and she was ok u can do that I was like thinking to myself are these really the type of employees that you have working there ? O well if I didn't really want these shoes honestly I would just leave there and then So I think store manager really need to work on the team he is hiring and not just take anyone, customer service is the most important in stores especially during these hard times. Other then that I got my nice shoes :/
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January 2020 by Leslie P.
I went to buy a birthday gift for my boyfriend I walked in and knew the shoes i was going to purchase for him (Stan Smiths). The girl went to the back grabbed the shoe and came and showed them to me, of course I was not expecting her to take out the shoe for me to try on they are a size 10 in men. But as I was going to pay she did not even check if the shoes were the correct size charged me and put them away. I believed the shoes would be a left and a right pair as they should be. I wrapped the gift and gave it to my boyfriend and that's when he saw that it was just two of the right shoe. I should have doubled checked to see if The shoes were correct but why would the store have two left shoes in a box. Now I had to come and exchange them for the correct ones and they still could not find the box with the other two left shoes. Very unprofessional and not worth shopping here.
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October 2019 by Billy Neal
Cool place. The staff was very friendly and helpful
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August 2019 by fooloof f.
I have gone here twice and both times, Justice helped my little girl get some cool Fila stuff. The first time was a month ago or so and we tried on several different shirts trying to find the right Fila sweatshirt. Justice was extremely pleasant and helpful, checking for different sizes and prices, etc. We went again yesterday and bought a pair of Fila shoes. Justice happened to be working again; and, once again, she was stellar with her service, getting different shoes, try-on socks for us (we didn't bring any) and providing a very pleasant buying experience for us. Overall, it seems like everyone at that store is nice and there is always music playing. I will definitely continue to shop here for my kids' needs. Five stars for Justice and Journeys!
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May 2019 by Isabella C.
writing this for a friend who doesn't have yelp, but felt the need to point out the extremely rude and unprofessional behavior given by one of the managers. came here real quick to pick something up for my brother, tried to get help from an associate, and most of them looked like they couldn't be bothered by me. the manager was no different. tried to ask her for a size in a certain sweater, she went to the back to "check", came back literally 30 seconds after and said no. I've worked in retail before, I know most of the time they don't have every single item in stock in every size, but she didn't have to make me feel as if I was bothering her by asking her a simple question. if she would have simply said no, I would've been fine. but no, she made this big deal out of me asking for a size... this was the tall and blonde manager, she was extremely rude, abrasive and unprofessional. If she doesn't want to work in customer service, then give the job to someone else who does.
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April 2019 by Melissa W.
Everyone who worked here was super sweet. Was looking for shoes for my mom since she's traveling to China. We were super complicated and finicky and they were very accommodating. Also found out they had Journey Kids downstairs which had a great selection and awesome, better deals if you have small feet and can fit into kids. Ahhh I'm so happy Journeys is still around. Reminds me of my adolescence! They have such a huge variety of shoes! The guy who helped us at Journey Kids was super cool and personable! Great seller! Hahaha! He was so nice to us when we were being indecisive and confusing!
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January 2019 by Barbara L.
I just bought for my 10 year old a pair of shoes $70 we get out the shop and shes realize was so uncomfortable We back a minutes after just turn a corner and because we ask to keep the box they absolutely dont take it back I found a very stupid rule also because the box was there but they refuse to give it to me
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December 2018 by Erika S.
I called on the 24th looking for a pair of vans my daughter wanted for Christmas. I don't remember who I talked to but is was a female. She told me they did not have them in the Swiss I wanted. I was so bummed because I called every single store possible. Literally about 10min later this lady from the store called me back!!!! She told me she was able to find the size I needed and it was the last pair. I was truly in awe! Who does that. I never gave her my number nor asked her to keep looking but she did! She made my daughters Christmas an amazing one! Thank you for going out of your way
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December 2018 by Nicki N.
I was in the store a feed days ago to buy some socks, love the socks at journeys always have!! I was helped by a fantastic young lDy named Nicole, she was so helpful she showed me all the socks that were hiding behind the display and she even went in the back and brought out a couple other designs. I love getting exceptional customer service. It's extremely rare to find these days!! So high five to the manager that hired her!! Keep up the great work!!