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October 2023 by Mo J
Went here this month, was disappointed. The person who “helped” me was this short girl, think her name started with a J, was VERY disappointed with her service, gave me an attitude, was rude. I will take my business elsewhere.
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October 2023 by Chelsea Mejia
Terrible service. Went in to buy shoes the other day and immediately wanted me out of the store. Attitude was bad too ??
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July 2023 by Ann C.
Buying for a nephew and good thing Jacob was there to help me. Very attentive and patient in bringing out the sizes and colors that I need to choose from. Was only there for like 20mins tops! Wish all shopping experience is like this.
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May 2023 by D
Fantastic service better than their other locations. Actually cared to help me out.
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January 2023 by Cece R.
Yulonda and the cashier she was working with were super friendly and really accommodating! I don't shop at Journey's too often, but with their customer service, I'll definitely be shopping here more. :)
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September 2022 by Scott Hackenburg
Very helpful employees. Even with difficult customers. Very good experience. Prices are fair.
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January 2022 by Stephanie Moreno
Bad service ignore people and ask them for stuff and don’t get the item .
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August 2021 by Kiki T.
People here ARE sooooooooo nice!!!! From Alana (over the phone)...she made a great impression of this store and true to her word about looking into a shoe size for me....Hello Kitty Boots to be exact and I got a cal
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July 2021 by Myra C.
Great customer service. The store was so well kept, organized and clean. Bought a pair of super platform Doc Maarten sandals based on the sales rep recommendations. Really helpful staff and a good selection.
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April 2021 by Benjamin Crismond
Unprofessional you kids work here made a comment about my payment asking if it was EDD when it wasn't, I'll make sure to let corporate know because thats super unprofessional and inconsiderate.
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March 2021 by Ivan B.
I had a wonderful time at my short visit at journeys. The whole staff had a very good attitude and made the vibe really well. The associate Nathalie, assisted me throughout, and she was able to find the shoe size I was looking for. I will be coming back for those croc jibitz though.
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March 2021 by May G.
Got new shoes there today they have nice shoes there but not always the best service it feels like they don't always really want to help the client... I came to get shoes from them two weeks ago and one of the sales guys went Literally for like a good 20 minutes to the back I really wanted these shoes so I waited after 20 minutes he comes back and was like " what size did you ask for?" I was like " what?" Then I left I was like is he got real then what the hell did he do for 20 minutes if he didn't know what size he was looking for exactly?! So I went today again to get these shoes not just that it felt like they were doing a favor helping clients, I saw a sign in the store that said it would give you $5 off if you text the word journey, do I asked the cashier why she doesn't say anything about this and she was ok u can do that I was like thinking to myself are these really the type of employees that you have working there ? O well if I didn't really want these shoes honestly I would just leave there and then So I think store manager really need to work on the team he is hiring and not just take anyone, customer service is the most important in stores especially during these hard times. Other then that I got my nice shoes :/
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January 2020 by Leslie P.
I went to buy a birthday gift for my boyfriend I walked in and knew the shoes i was going to purchase for him (Stan Smiths). The girl went to the back grabbed the shoe and came and showed them to me, of course I was not expecting her to take out the shoe for me to try on they are a size 10 in men. But as I was going to pay she did not even check if the shoes were the correct size charged me and put them away. I believed the shoes would be a left and a right pair as they should be. I wrapped the gift and gave it to my boyfriend and that's when he saw that it was just two of the right shoe. I should have doubled checked to see if The shoes were correct but why would the store have two left shoes in a box. Now I had to come and exchange them for the correct ones and they still could not find the box with the other two left shoes. Very unprofessional and not worth shopping here.
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November 2019 by Amy J. Delevingne
Found Chucks that weren't overpriced, of course I paid them a visit and got me a pair of some Classics.
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October 2019 by Sydney Dajnowicz
I really appreciated the time that Sarah took to help me figure out what I wanted. I have a hard time picking out shes and she was so understanding. She really went out of her way to make sure I got what I needed.