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February 2024 by tono gomes
Very good service
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February 2024 by Justine Alban (Tina,)
They did have a umbrella just under ten dollars during the rain but I wasn't going to trust it.
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February 2024 by Paul Rand
Love Home Depot ? especially during Christmas ? but is great all year long
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February 2024 by Chris Burson
Short and sweet
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February 2024 by Jenn B
AVOID. This Home Depot is a scam and will do anything to take unearned money from you.I've ordered 3 items for in-store and curbside pickup on separate occasions. In all instances, the items turned out to be defective and/or had heavy wear-and-tear. Clearly, they are re-boxing previously returned items that are in poor condition, and hoping that the next customer won't put in the effort to return it. Well here am I to say... Please put in the effort to return it!Also - Their "specialist" for home projects is a LIAR, rude, and will make your project way more complicated than it needs to be.Vanessa Luna, the "specialist" we worked with, marked up a quote and didn't mention it to us on the call. When we caught it and called her back, she blamed another imaginary person for the "typo" and didn't apologize. Rather, she said we could "take it or leave it". She was so focused on how much we would pay versus helping us understand the scope and timeline of the project.Would recommend to avoid this shady Home Depot at all costs.
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December 2023 by Brad Booker
As a regular customer of Home Depot, my recent visit to the Roscoe Boulevard branch left me disheartened and deeply dissatisfied. Upon entering the store to purchase a multimeter, I encountered significant hurdles in finding the right product. An employee named Moe, who shadowed me persistently and provided misinformation, hindered my shopping experience. His misleading guidance and interference not only prolonged my search but also created unnecessary frustration. Furthermore, when seeking assistance with a Milwaukee battery charger, the lack of support from staff, except for one individual, compounded my disappointment. The encounter at the checkout with cashier Brian escalated the dismay, as his disrespectful manner towards my wife's concerns regarding a partially open package was unprofessional and dismissive. This, along with Mo's continued intrusive behavior, exemplified a concerning lack of professionalism and respect for customers.To ensure my feedback is heard and to prompt improvements in customer service, I intend to share my experience across various review platforms, including Yelp, Google Reviews, and other relevant sites. Furthermore, I will compile an email detailing these incidents and provide links to each review posted, which I'll send to the district manager and/or corporate office. It's my hope that this concerted effort will encourage Home Depot to address these systemic issues for the benefit of future customers
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December 2023 by ME G
I purchased my windows through Home Depot, and had a good experience thus far. They’re not installed yet. I also needed new kitchen cabinets and floors throughout the house. The customer service at Home Depot was poor. I made an appointment with the cabinet rep, who spent maybe 20 min with me, wrote some information and a quote down on a piece of paper and sent me on my way. I then went to Lowe’s and had a completely different experience. I ended up purchasing my kitchen at Lowe’s. I contacted Home Depot‘s management to make them aware that they lost a sale and a customer because of poor customer service. The manager, Patricia, told me that she would make it worth my while if I came back as a customer. I told her I needed new floors, could she give me a discount on the floors. She said yes. after some hours of meeting with the flooring person, who was great by the way, having my house measured, so forth, and so on, I was ready to sign the agreement to purchase new floors for my home. I just needed to know what discount I was getting. The discount that was supposed to bring me back as a Home Depot customer was 2%. I ended up purchasing my floors at Lowe’s. I didn’t feel that Home Depot was serious about working with me. And I felt they wasted my time. I won’t be shopping at Canoga Park Home Depot again.
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November 2023 by Brandi Esterline
Great service! We bought garland and got a fresh Christmas tree from their tree lot. The tree lot attendants was amazing and very helpful. The trees are fresh and beautiful.
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November 2023 by Dori Mema
I would like to take a moment and write my best experience with Karla the Assistance Store manager and Horacio the appliance specialist,,,They were both very helpful and patient on helping us with buying our washer and dryer,It was a little complicated situation because the merchandise was on clearance and we also wanted to get the extended warranty(which was quite a process) but they both handed it so great!!Thank you Karla ? and Horacio!!
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October 2023 by Scott K
Went to get some connectors and tape. The staff were helpful. But I got merchandise that were tampered with. I was short of what I needed. Made for a much longer day.
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October 2023 by Christopher Stevens
Needed paint and primer, no one could help us. Went to Lowes and got everything I needed.
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September 2023 by Amalya Bagdasaryan
At 7:59pm I made call to Canoga Park location and ask the employee to check an item if is available at store. She said we are closed. I explained her that is exactly 8pm I understand she just closed the store just now but I just have a simple question. She said her people are too busy for me.She was very rude and unprofessional when I asked her name she hang up. Very sad that people like her are on the customer service world.Will choose different home depot for my future shopping.
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September 2023 by Blanca Acevedo
Great customer service. I can find everything I need for my projects. Best prices.
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September 2023 by Sheromie Vittachi
Called to get some help regarding stock and 3 times no one answered the phone after about 10-15 rings! Not very good service
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August 2023 by EvaLane
I am a caregiver for a loyal Home Depot customer named Barbara Q who is blind so she requested that I write her positive review on her behalf. I drove her an hour away from where we live to pick up several outdoor chair cushions which only your store still had in stock. We worked with Leticia in Customer Service who was really amazing. We took quite a bit of her time to assist us with questions about this purchase and also encouraged and assisted us in purchasing 2 additional items. Leticia was very friendly, helpful and efficient. Overall this store felt friendlier and more neighborly than our local store. You should be very proud of Leticia who’s well-suited to the overall feel of this location. So, thank you and thank her!
