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June 2024 by ahtziri bella
First time experience at the Topanga Gucci store and our sales person Abdul made it amazing! He had a lot of insight on the products I was viewing. Provided great recommendations and ultimately made my mom’s experience for her handbag amazing! Extremely patient and attentive! Can’t wait to come back !
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April 2024 by Scotty B
Newer Gucci store with great customer service. Laura was extremely helpful and informative.
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February 2024 by Lime Flavored Bleach
They were about to close but allowed me to do some last minute shopping. The employees were really helpful and I did not feel rushed even though it was closing time. Really good service.
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February 2024 by Nicole H.
Not my first time here but definitely my last time. At first I thought it was just LV at Topanga mall with bad customer service, so we went over to this Gucci, but I think it is just this whole mall. Gucci wasn't any better. They have a great selection of items, bags, shoes and some ready to wear items but who wants to spend thousands of dollars with rude people. I guess I will just go to Beverly Hills or wait until I go back up north. I read reviews after my visit and then thought yes they are definitely right. Is it just a day? Is it due to race? age? Gender? I went in to pick up an item that we asked to have mailed to our home address, then while there I asked to have holes added to my Gucci belt due to weight loss. Customer service stops after handing over method of payment Strike 3.
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January 2024 by Hillary L.
If I could leave no stars, I would. My mom - 65 year old woman, simply went in because she wanted to know if they had a specific bag in stock. One of the employees - very tall, little hair/bald was "helping" her. He simply was rude to her, had no patience, and was no help - and this is me watching from outside the store - his facial expressions made it so obvious that my mom was being a bother to him. And once my mom was leaving the store, HE LITERALLY MADE FACES BEHIND HER BACK. I saw it all!! He was also making faces at the security as my mom was leaving. How fucking rude! Whoever this person is, needs to get a reality check. Just because you work at Gucci doesn't mean you get to treat elderly people like shit. Save your money and time and go to another Gucci store. Maybe even one not in LA so you can save some coin. Luckily my mom bought the purse she wanted at the Gucci in Hawaii - where her experience was much more pleasant. Hope someone from management sees this and does something about it. I couldn't believe my eyes.
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January 2024 by Ali Hoseinkhani
The worst shopping experience of my life
My wife bought a bag and a pair of shoes on December 12th from gucci camarillo outlet, and after she wore the shoes and it bothered her feet and she was not comfortable with them, two days later I went to return them and after standing in the line for two hours, I entered the store. and they told me i should talk with employee named Nadia, who has not arrived yet and will come in two hours, and an appointment with Nadia was set at 1 o'clock.
After I waited two hours at the door for Nadia and she came, they told me that I have to stand in the line again and after waiting for an hour I entered the shop at 1 o'clock and at the same time Nadia left the shop and they told me that she had an another appointment and left and we can't do anything for you.
The sellers were very rude and I was very disappointed.
My last shopping experience was from the Gucci brand and I really do not recommend anyone to buy from this store.
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December 2023 by Connie L.
Me & my boyfriend came in to buy his Christmas gift because I didn't know his ring size. Cole was so kind and helpful throughout our whole experience in the store! His service was amazing and the value of the ring was perfect. Thank you so much Cole! We'll come back for you again :)
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December 2023 by Bella S.
i'm warning you all right now...DO. NOT. GO. TO. THIS. STORE!!!!!!!! i do not wish upon anyone else, the horrifying and disgusting interaction i had with this so called "manager" yet somehow kept telling me she was the manager but kept having to go to the back to get some sort of "approval" for items that i bought that were one day over two week policy, when they are the ones that told me to come back the next day (scam if you tell me). by all means if you want to have their employees reenact 'pretty women" this is the store to go to, and i mean almost exactly like the movie. telling me how oh do you know if this a luxury brand? do you know we aren't like normal/regular store? do you know to read in between the fine print of our receipt i gave you? i mean the list goes on and on about how horrible this interaction was. at one point she started doing a little chuckle under her breath, this absolutely should not be allowed for a this "luxury brand" of there's. absolutely foul
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December 2023 by Don D.
I had to get my wallet repaired and brought it to their Topanga branch. The sales associate was efficient and tried his best to help me out. Since my wallet was still covered by their warranty I got a new one. So I was happy with the result.
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December 2023 by Google User
Richard was great. I highly recommend asking for him when visiting this Gucci boutique. Very professional and a pleasure.
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November 2023 by Gabbie P
Richard was great. I highly recommend asking for him when visiting this Gucci boutique. Very professional and a pleasure.
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November 2023 by PJ A.
Gucci has the worst service and Topanga mall and the managers are horrible and look at you like you are under them. I bought something on 11-10-23 and went in on 11-26-23 to return the refused to take my return cause of the 14 day policy, keep in mind 1 of those days out the 14 was a holiday and they were closed so that shouldn't even count! So 1 day late They don't treat you like customers. They judge you off the way you come dressed and what race you are. Don't buy anything from Gucci Topanga mall.
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November 2023 by Arlene L.
Like this location. Bought my Gucci hat lately to pair with my belt bag. Feel safe to shop here.
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November 2023 by Jordynn B.
I had a pleasant experience and have a communicating with Anthony for over a year now. My mom goes to him all the time when we want our Gucci purchases. He's very responsive and had my gift wrapped up when I got there. I was in and out in less than five minutes because I was in a hurry and he was aware of that.
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September 2023 by A C
I agreed with all reviews! If you are not dressed rich they look at you and follow you. I spend over 3000 and could seen then secretly talking and looking at me. They pass by me while i was waiting for my bag and…. just the look from head to toe was so, so uncomfortable. This was a gift….. but if it was for me I Would NEVER shop here.! I will never, never shop here! BE AWARE! Take your money somewhere else.
