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February 2024 by Alireza
I specifically want to highlight the professionalism and kindness from SM Kevin who made my experience amazing.
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June 2023 by barbie bronzed
I will never ever order from finish line again it's been 1 month I'm waiting for my order and I have NOT received it yet!!
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May 2023 by Vanessa M.
This Macys is really convenient , staff is pretty friendly usually they are well stocked with sizes if not they make any effort to have it shipped to your house which is great . Returns are super easy
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April 2023 by Sina R.
Why are we dancing in the make up section and not doing our job blasting music from other country's is this a business or are we in a night club I have never seen something like this before very unprofessional!
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February 2023 by J P.
Gotta love browsing Macys every now and then. This place has a great selection of clothing, jewelry, apparel etc. Prices here are great. This location has been here for a while and they have a large parking area adjacent to the store. There is parking on both levels. This location is usually pretty clean and bright. Employees are generally helpful and nice. I think they need more security presence though. These are definitely crazy times right now and retail theft in Southern California is and has been out of control.Happy shopping and stay safe everyone...
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January 2023 by Natali N.
Worst customer service. Did not help me at all. Made me feel like leaving and never coming back
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December 2022 by Brenda O.
I want to start by thanking Alan, Jermen & Edwin from the perfume/ cologne department. I came to Macy's to possibly get gifts, for my boyfriend, parents, my boyfriends parents and my Boss and his wife. I was unsure of what I was looking for and here comes Alan. He saved me so much time, he gave me the best attention, great customer service, showed me exactly what I was looking for, exceeding my expectations. Alan, along with Jermen and Edwin, made my experience so smooth, so great! I cannot be more thankful, you guys got me in and out of the store. You paid so much attention to detail, ensured my gifts looked amazing! The picture shows how much time was put in perfecting them for my family. Forever grateful, Thank you!!!!
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December 2022 by Mo H.
I had shipment issues with my purchase , I came to pick up at the store.Cecelia was very helpful, she took her time finding my stuff, gave me great gift.She was very courteous and super helpful.I would recommend to ask for Cecelia when buying men's perfume.
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November 2022 by Cooper S.
YIKES. This store has gone down the toilet in the past few years.I have to say, they have some of the worst customer service I have ever seen.I did a return at Nordstrom and Macys back to back and the difference could not be more clear.
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November 2022 by Melanie W.
I went shopping here today. I want to acknowledge the nice lady who helped me in the shoe department on Nov. 10th at 6:30Pm. Your name began with an N, and I am sorry I don't remember your name. But you were great! You helped me find the perfect shoes to go with the dress I just purchased. You are a true testament to "great customer service!" Next department was the ladies underwear department, around 6:50 pm!! You were so kind and helpful and I know went out of your way to assist me!! Again, you were so helpful and kind! Thank you both for making my Macy shopping experience so amazing!! I will look at my receipts in the morning and hopefully I can name you both personally and update my review for being so prideful and great at your Job!!
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August 2022 by Haley L.
This macys has so much in stock, and location is conveniently located in the mall that has it all. The customer service here is absolutely terrible. From the empty fitting rooms that you have go out of your way to find someone to get help which can take forever, and the very little cash registers that are being operated causing the lines to get ridiculously long. I think for a department stope they can definitely do better than that.
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June 2022 by Stephanie H.
They only get one star because of the lack of inventory and the nonexistent customer service. The store was messy and the bathrooms were unsatisfactory.
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June 2022 by Daniel S.
As soon as I walked in I found everything I needed in the men department clothes. They had GREAT deals on the suits , I couldn't believe on the final bill. They also have great staff who helped around.
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June 2022 by Deepa N.
Just love shopping at Macy's that is located in Westfield Topanga Mall. I have been coming over from a long time. This is my go-to store for almost everything. This store is well organized and stocked up. Customer service is excellent. Helpful, friendly, courteous & knowledgeable staff. Plenty of parking spots are available.
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May 2022 by Manny R.
Nor, was the associate who helped me! She was outstanding and an amazing help in making sure that I picked out the correct gift. I am truly moved by her customer service and sales skills. Macy's need to make this rep a manager! Because she can run the jewelry department and make the appropriate suggesting when it comes to buying a gift! I have nothing but the best to say in regards to the service she provided me with.
