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February 2024 by E J
Customer service is just worthless. The staff ignore you the entire time. When I asked about available sizes they told me to look it up myself on my phone. They wouldn't let me try on shoes either. What is the point of a shoe store? JD, what are you paying this staff for?
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January 2024 by Ilya Neyman
Big selection here. It was busy, but Roderick was so kind enough to help make sure we found shoes for my kids. He really juggled a lot, and the store is lucky to have him! Keisha helped us check out and was very sweet!
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January 2024 by C C
Zero customer service. A bunch of wanna be cool people working here. Like seriously you work for minimum wage and act like you are kings and queens. Karma is a beautiful thing and people who treat others with such attitude and unkindness will reap what they sow. Spend your hard earned money where you are treated as a customer not a dog.
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January 2024 by Lidia Flores
The worst customer service.. they didn’t have an answer to my questions.. all I got was I don’t know i don’t ??? So rude .. I also asked for a gift card and they said they don’t have any? Never ever would I come back to this place
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December 2023 by Juan Alfaro
This is the horrible store in the Topanga Mall they don't even care about anything here, Marcus is the manager in this time he have a crazy attitude he don't even try to fix my problem, BE CAREFUL EVERYONE DONT EXPEND YOUR MONEY HERE. I buy a pair of shoes here I did pay CASH ? then they canceled my order in send me a check ✔️ it was December 12, 8 days Later nothing coming yet to my house ?!!! BE AWARE TO THIS PLACE MARCUS IS THE HORRIBLE MANAGER THAT I MEET IDK WHY THEY HIRING PEOPLE WITH A LOT OF ATTITUDE.BE AWARE AGAIN
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December 2023 by Paul Mathew
This establishment boasts an impressive collection of sneakers, but unfortunately, the customer service left much to be desired during my recent visit. Upon arriving, I noticed a lengthy line, and it became apparent that the limited number of registers was causing delays. The manager, whom I believe is named Shark or Shak, observed the situation but chose to halt customer service and proceed to count her draw because she was leaving. When approached and asked if she could enlist additional assistance, she ignored us with a dismissive and rude attitude. This experience was disheartening given the otherwise appealing selection of kicks in the store.
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November 2023 by B.A. S.D.G.
Bought the all black Nike Vapor Max Plus for me and for my fiance. They are the absolute best work shoes we have ever had. We work for the studios sometimes almost 15+ hr days on our feet almost the entire time.
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May 2023 by Amanda C.
This store has rude workers. The workers look lazy and they don't help every customer. The service at the register was bad because they didn't apologize for the inconvenience I had with them. The two workers didn't care about how I felt and didn't wanna help me. Also this store never has any discounts. The store is usually empty and it should get shut down instead since they don't give good service. Also the finish line return policy is shitty. Never shop there !!! Horrible management and horrible workers.
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January 2023 by Jenny Aguirre
Great customer service, went above and beyond to help me find the perfect shoes (270) for my husband. I'm a satisfied customer! : )
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January 2023 by Jerry Appleby
Excellent service by Zully to help me exchange a pair of shoes to the proper size.
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January 2023 by Silvia E.
I used to like this location now the young ladies that work there are no help at all, they are upset and not helpful, when you ask for a shoe size is like if you are bugging them. They are rude to you and if you ask for something else they refuse to sell it to you and rather said we don't have it even thought the display is the size you are asking to buy I will stick with Sherman oaks
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November 2022 by Cynthia Garcia
This is the worst customer service. I went to buy my son some shoes I asked for his size and the manager which refused to give me her name state it that they were not looking for my shoes. I waited for 30 minutes for nothing.
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July 2022 by Gabriel Z.
This place is a joke, zero customer service, everyone is rude and the girl there does this cool trick where she rolls her eyes the whole time, so we will go buy the same shoes at another store
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February 2022 by Neal G.
We found some shoes for our daughters. Two employees working, not the best customer service. Hard to teach someone to be friendly or to care. I may expect too much these days.
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December 2021 by Jai Caple
Love the staff
