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October 2024 by Fernanda Ridaura
They sent me a different item than the one I ordered, I ordered a Zuca backpack that was limited edition and they sent me a completely different one that had a cheaper price.
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July 2024 by Gino Ferrari
They were so helpful they spent almost 2 hours to fit diffrent shoes and we had the best experience .and great price .
I would recommend this store 100000 %
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February 2024 by Aidas Reklys
Great shop, friendly and helpful services
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November 2023 by Autumn C.
Initially had trouble finding the store as it's mainly an office building with a small store & online shop. The guy who runs it was very nice and knowledgeable. He fit my son to the proper boot. We will order now online w/ confidence now that he was sized to the skate he likes.
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September 2023 by Patrick O'Connor
Although the skates I received were defective and had to be returned, Ana helped me throughout the process, communicated efficiently and made me feel like a valued customer the entire time. Five stars for Ana!
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June 2023 by Davon W.
I am a roller skater and have been skating for 2 years. Since I have been skating this store has supplied me with everything and more. You can browse and order through the online website easily. And the office in Canoga park will take your call personally. I have also been able to visit on site and the staff there are very helpful and knowledgeable about their products. They even have a section for fitting so you can try on skates and other products before you buy. I love these guys and the service they provide
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December 2022 by Blair P.
We spent an additional $60 to have skates we ordered from the Figure Skating Store sent 2nd Day Air. On 12/19/22, we received an email that the skates were to be shipped on 12/20/22 - 3 days after we placed the order! Apparently, the company had no intention of shipping the product 2nd Day Air, despite the additional money we paid for that service. We requested that FigureSkatingStore.com refund the extra shipping cost or we would refuse the delivery. Their response? "We emailed you letting you know it was not going to get shipped that same day. If you refuse it you will not get refunded for shipping." So, no acknowledgment that this was their problem that they created due to poor business practices. A business cannot contract to sent a product 2nd Day Air, accept money for that service, and then send the product whenever they feel like it. That is fraud.
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October 2022 by Lisa Vargas
Purchased ice skates for my daughter. Great customer service, the lady was very helpful and patient. Great quality skates. Highly recommend it
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February 2022 by Binais Begovic
We just stopped by to get a pair of ice-skates for my daughter. The staff was among the rudest people I’ve ever stumbled upon in a business settings. They just had an overall discourteous and unpleasant demeanor and were annoyed that we literally walked in. Every question was a burden to them. Do not go there. Order online or do whatever you have to do to avoid this place. Why even keep the doors open if you treat customers this way?
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November 2021 by ELEA Hayes
Customer service is horrible felt like slapping her
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November 2021 by Marilyn “Mari” Morgan
Great customer service. I had to cancel an order through them (my own fault) and they were super quick to respond and let me know that the order was cancelled--within an hour and a half! I appreciate their fast customer service and will look to purchase from them in the future.
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October 2021 by Marilyn “Mari” Lubag
Great customer service. I had to cancel an order through them (my own fault) and they were super quick to respond and let me know that the order was cancelled--within an hour and a half! I appreciate their fast customer service and will look to purchase from them in the future.
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October 2021 by Onik Harutyunyan
Very responsible customer service. I had a store visit yesterday to buy a new skates and it is amazing experience. They have everything you want to have a nice time in the ice.
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August 2021 by Laura W.
I would give less than one star to this business I would. I recently made a purchase of what I thought, was a leather insert and gel achilleas heel pad from this company. When all I received was the gel pad, I contacted customer service who told me the leather insert was a "picture" and not the item for sale. How misleading! After 7 emails back and worth with their representative Ana Molina, who became more and more antagonistic with each response, I gave up. If a $9.00 refund is going to break their bank and she gets to call winning rights, so be it. I've had it. I hope anyone reading this thinks twice before doing business with them.
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August 2021 by Sam R
HORRIBLE customer service.
