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February 2024 by AKYM
Large space and display of different brands and models of shoes for the family.
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January 2024 by Te-see B.
Returned a pair of boots I ordered online. This location is very clean and the employees are very friendly. It's very easy to return online orders at any DSW. My credit went right back onto my credit card. They didn't need to see my card and they now email your receipt. Great way to save a tree! They also offer a $5 coupon upon your return to use in the store "that day only." Today I didn't find anything I liked but it's hit or miss for me. *Plenty of parking in the lot. *The sale rack is located upstairs
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January 2024 by Trisha Waln
Dont miss the clearance shoes upstairs! Big store great selection!
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December 2023 by jocelyne romero
Service sucks, prices are not great, and it seems they resale used/defective shoes. I ordered some crocs for pickup from here as a last minute gift because the crocs store was too far from me and the malls were packed being the holidays and all. I picked up my order, and shoes from the bottom seemed they had been walked on and i also had to trim some rubber as it had extra rubber on the inside of the croc. I took it back as soon as i picked up and noticed and the girl at the register is clueless. The person in the front greeting just said they can order some for me as that was the last pair (like why sell a pair that’s not good in the first place) and i told her i needed them for today and that’s the only option she gave. None of them apologized, they couldn’t match the price for another pair of crocs (the ones i got were 25% off). Then the girl at the register tried to charge me again for the crocs i had already bought! This place is ridiculous. They are also sooooo slow. Never coming here again.
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December 2023 by Justine Alban (Tina,)
Very excellent service. Staff went all the way in finding the right kind of shoe and size for female friend.
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December 2023 by Cecile N.
Mary at the register was this kind young woman that helped me with my purchases. She was helpful with my online and in-store purchase. She made my shopping experience really pleasant. I come here often buy shoes and will come back again.
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December 2023 by Lisa Michelle L
My favorite DSW! Vanessa is super helpful, and this 2 story location is huge, clean, and well-organized. Install the app for coupons before you go.
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November 2023 by Thomas S.
Don't ask me what's going on at the Northridge DSW location (poor selection, messy aisles, always busy and a bit crowded at the front) but we've started going to this location more and it's worth it. We find what we like and what we'll wear for a good price. Not very busy when we go and not as hectic. Seems much more properly staffed.
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October 2023 by Ernest
It’s difficult to find available employees for assistance at this DSW location.
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September 2023 by Leazar Campos
Excellent. Good prices. And good attention. I like it
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July 2023 by Roy Lackey
Tried on a pair of hiking shoes and found a pair that fit and looked good so I grabbed them. I then proceeded to go look at some tennis shoes and found a pair that looked nice so I went to try them on at the little seat they have on every other isle. I set my hiking shoes down next to me to try on the pair of tennis shoes I picked out when an employee came over and asked if I needed any help. I kindly let her know that I was ok and didn't need any help but thanked her for asking and checking on me. I then tried on the tennis shoes which didn't fit so I walked back over to the isle which was 2 isles over from where I sat to try them on while leaving the hiking shoes I picked out next to the seat since I didn't want to carry them over to only grab a different pair of the tennis shoes in a different size. When I returned to try on a different size I noticed the hiking shoes I had picked out were gone. I literally was only gone for less than 30 seconds. I then looked around in confusion about where my hiking shoes disappeared to, only to hear that same lady who had asked if I needed help earlier say did you want those. I said yes I did want those, why did you just take them without first asking me and she didn't have an answer. This was so unprofessional and really upset me since I had to clearly tell her to bring them back in my correct size I picked out. She was unapologetic and liked at me like I was from outer space. When I checked out, a different lady rang me up and she was not friendly at all and didn't even say hi when I walked up to the counter. Needless to say I won't be returning to this shoe store. The prices aren't the best either so think twice about going here for your next pair of shoes.
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July 2023 by Nina Ellis
Found more than I needed. The employees were nice.
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May 2023 by Jordan Kimmelman
This place is much better than WSS much more of a selection much friendlier people and they actually will let you return something without ripping you off
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May 2023 by Ismail “Kidd” Norrzai
Its a good shop with a decent selection. Prices aren’t any different than any other store or even a Macys sale. But you get what you need from it.
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May 2023 by Alice M.
My shoes were lost at the beach and I needed to stop here to buy an emergency pair. I was treated with complete disrespect and was told I had to leave because I was not wearing shoes. I am a very put together looking and clean person. I kindly explained my situation and asked if they would allow me to quickly grab a pair of sandals to wear. They said absolutely not, had no understanding for my situation and made me leave. Jodie especially was extremely rude and condescending I believe I was being targeted by her because I am a woman of color. The behavior displayed was disgraceful and she should be absolutely ashamed of herself I will not be coming back
