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February 2024 by Amanda P.
shout out the goth girl who told my mom to get me the black heart shaped purse instead of the pink one . no idea who u r but i owe u my life . also thank u for modelling ur black heart purse for my mom bc that sold her . 10/10
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January 2024 by Kimberly R.
After being completely ignored by the two associates at the empty Van's store downstairs, we walked into a busy Doc Marten's store. We were immediately greeted by an employee named Kelvin who engaged in friendly banter and immediately brought two sizes of the shoe we inquired about, which was needed as the size requested was a bit too small. Kelvin was patient and understanding when the bank locked our debit card and we had to take a moment to verify with bank and complete the purchase. Outstanding and much appreciated customer service.
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December 2023 by Britta I.
To the person working on 12/27/23 with black hair and 2 blonde streaks who said "we ask you don't try the shoes on because it will stretch them out"....then what's the store for? Whatever the reason may be the comment was unnecessary and made me feel unwelcomed and uncomfortable. Not worth the time better to just order from Nordstrom or a bigger retailer than the store itself.
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December 2023 by Vanessa Ocegueda
I got Doc Martins here. Friendly store.
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November 2023 by Jamie F.
Shopped at Dr.Martens Topanga 2x this weekend. I really want to try the ribbon trend shoe laces and Dr.Martins has a good selection of colors and sizes. I bought 5 pairs for 5 each. A couple years ago I bought my first Dr. Martens here and I still love them sp much! They still look new & are super comfortable. They have so many cute shoes in stock & also a vegan line which I love! Cute vegan bags and shoes. The customer service was perfect both times on Saturday & Sunday when I returned for more ribbon laces.
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September 2023 by Mat P.
Stopped in as I needed to replace my laces and price some new shoes. The staff that was there, they were great! Answered all of my questions. And even though I was just buying some laces, they treated me as if I were buying several pairs of shoes. I didn't get the young lady who helped me, name, but she was friendly and funny. I highly recommend them!
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September 2023 by Liza
went in with my daughter to take a look at getting her new Dr. Martens as she is using my 90s red ones. Well, we were greeted as if it was an offense to even walk in. Idk if it is they were already in a bad mood or what but we left. I would rather order online than feel like I'm an inconvenience.
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March 2023 by Christina Schneider
Really amazing service. The manager, Sarah, spent so much time with my husband and I to get the perfect shoe and the perfect fit, bringing out multiple shoe types and sizes and giving her real opinions to help us make the right choice.
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February 2023 by Lima A.
Aubrey was the absolute best! I wasn't quite sure what I wanted and tried on a few different things. He was super patient and answered all my questions without ever making me feel rushed. It was important to him that I got the right size and he encouraged me to walk around the store to assess the fit.I asked him about the MIE and he brought out a pair of oxblood boots. They were gorgeous but I already had a pair of oxblood church boots. When I asked about another color, he mentioned there was another color but they didn't have in this location. He called the Studio City store and had them hold me a pair. I drove over and ended up needing a larger size because they fit just a bit different than the ones I tried on in Topanga.When looking at Yelp reviews, Aubrey is praised over and over. There is good reason for that. The outstanding customer service he delivered was top notch and I am so appreciative of his kind help.
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October 2022 by Elena A.
Went shopping with my daughter for some shoes, we had the nicest sales guy , very helpful and very understanding about my daughter not able to make up her mind. Everything was displayed beautiful and the welcomed us as soon as we walked in.
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October 2022 by Cynthia D.
Neida was so absolutely wonderful today!! She was so patient while i made an exchange, decided on a new pair of shoes and added socks and laces. Love helpful associates who enjoy what they do and are willing to jump in and help out customers!! PS she was very organized.
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July 2022 by Ajrod 1023
Thank you Mia and Nada for helping me out! This duo was super helpful with getting me the right size in the Adrian’s and Chelsea’s and ensuring I bought a size that fit me me right! They not only answered my questions but made sure I feel welcomed and made me feel like a friend despite my short time there! Thank you guys and keep it up!
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July 2022 by Anthony Caven
Thank you Jonathan for showing my mother the Devon Hearts, she absolutely loves them. In addition to getting me pair of Dax sandals and hooking me up with a pair of special edition Beetlejuice 1461s! Much appreciated for the information to find the Presslers.
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June 2022 by Janice Castillo
I had purchased the platform Sandal almost a year ago and had lost a receipt. The sandal had a faulty strap that ripped off after a few wears and was so disappointed because I thought they wouldn’t be able to replace it. Nata or I believe Nita was the working supervisor at the store the day I went in, and she not only took the time to help me out and find the receipt from a YEAR ago she remained patient the entire time. She was friendly and professional, and assured me that Dr marten stands by their product…she found the receipt and exchanged my shoes with ease! That being said, every location should have an employee like her! I’m not the easiest person to deal with but she handled everything so well! Will be visiting this location regularly.
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March 2022 by Julie B.
Shoutout to Neida! My daughter just got her first job and a pair of docs is her first gift to herself. Neida was the best. She helped her try on several pairs and educated us about all the different Chelsea leather options. Neida's so sweet and enthusiastic and helpful. Even when we let her know we couldn't purchase until the first paycheck comes, she was the best! (Sure hope I'm spelling her name correctly.)