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November 2023 by Kristina C.
Service was horrible and so unwelcoming. I love cotton on and have never had a bad experience. This was my first time at this cotton on location and I was disappointed. The selection was alright but they did not have that many nice options. What made me most upset was the checkout lady, even though I have the name on my receipt I will not be saying it because I respect other people's privacy. (To owner: If you would like to know, please contact me) She left the security tag on and had an attitude. Imagine how embarrassing it is walking into every story and the security system starts going off and having no clue from what. The workers other then her were basically no where to be found, there was no one at the fitting rooms or to ask for help.
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February 2023 by Lillian V.
Don't buy anything online from COTTON ON clothing store, if you return you will not get the sales tax you paid for your item. On January 6, 2023 I bought clothing through their website using AfterPay as a form of payment. I decided to return the clothing, I went to return it to the store located inside the Topanga Canyon Mall on (6600 CA-27 Canoga Park CA 91303). The first time I went to return the clothing I was told by the sales person Natalie that I had to payoff the entire balance of the order, I did what she requested me to do. I waited 2 weeks and went back to the store again to get my money back, but was faced with a problem, they are not refunding the taxes I paid. I was told that AfterPay was not refunding the taxes. I contacted AfterPay and was told that it was not them, since I used Cotton On website for the purchase that it was Cotton On that is supposed to refund the entire balance that I paid. I went again on Monday 2/6/2023 to try and get my money back, and this time I was told to get a receipt number from AfterPay, I did exactly what the sales person told me. I went to the store today 2/9/2023 hoping to get my money back, I was assisted by the same sales person Natalie and guess what!!! again, they are refusing to refund the taxes. She called someone to assist her with the refund and this person told her he/she was busy and he/she instructed her to let me know that I needed to return the clothing by mail. I told her I was not going to do that because I didn't want to go through the same thing of not getting the taxes. At this point I got really frustrated, I told her that I was not going to leave the store without my money back, I requested her that I speak with a manager, but instead she called security on me, I was frustrated and not even being belligerent, I was standing in front of the counter on my cell phone trying to contact Cotton On by chat trying to resolve the problem. I mentioned to the security officer that there was no reason for him to be there, he agreed, I asked him, do you see me yelling or screaming or being rude and he said no, he said he was there because they were called. I told Natalie she had the audacity to call security, she did not have the guts to face me, I told her to look at me and answer why she called security, she kept her face down writing something on a piece of paper. She completely ignore my question, I told her she needs to learn manners and customer service etiquette when a customer is talking to her and that this was not the way to resolve the problem, all I was asking is to talk to a manager.
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September 2022 by Joel C.
Came here so my partner could get some clothes. They had some pretty good deals and the shits he got were nice and light not too heavy at all and had a great vintage look to them. He also got some shorts that were on sale. The come to find out store manager was helping us check out. She was so nice and was really friendly very inviting. I never been here before, but I can definitely see myself coming here when it's my time to get some items. Great atmosphere
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April 2022 by jacqueline A.
Came in a rush time so many people and Matty was so calm and collected and so nice and helpful!!! Best customer service!!! Seriously best experience along with the team at this location!!
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December 2021 by Lance L.
Got Kids?? Kids are the best. (Well, at least if they are your own) I am personally a Dad of 2 beautiful little girls, (#GirlDad) and I absolutely Love it! The things they say, the stuff they come up with and the way they can make my day better no matter what life throws at me, I don't know how I lived life without them before. As parents, I think we can all agree we want our kids to be the best representatives of us when they are out in the world. Whether it be how they act, how they speak or even how they dress (or what we dress them in for that matter), we all just want what's best for them. With so many Childrens clothing companies working so hard to capture parents attention, brands have to find new ways to lure us in. Cotton On Kids has mastered the art of licensing fan favorite bands and t.v. shows which allows parents to have a little nostalgia and blast from their own past. Even though your kids weren't even a twinkle in any ones eye when some of these bands were around, alive or even in their prime, you can now dress them sporting some of your favorite rock bands, pop artists, rappers or television shows from back in the good ol' days. Here is a sample of the T-shirt's and hoodies with the following band names, television series and movies on them available at Cotton On Kids: Tupac Notorious B.I.G Nirvana Janis Joplin Rolling Stones Friends (sitcom) Jurassic Park (the movie) Metallica Ice Cube Outkast Pink Floyd Def Leppard AC DC Prince J Lo Kiss The Beatles And so on.... You get the point. Now it's up to you whether your kid will be reppin' Pac or Biggie. Def Leppard or AC DC. The Stones or The Beatles. But choose wisely, their reputation is on the line ;) Cotton On Kids not only cares about selling great quality clothing, they are also all about giving back to the communities where kids are desperately in need of assistance. For more Information, Check out their website or visit a location near you for more details.
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October 2021 by Billy N
Very nice selection of clothes
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September 2021 by Aubrey Webster
Just came in to browse but thanks to awesome service from Sandra, I left with a xtra large bag! Thanks Sandra you rock!!!
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September 2021 by D E.
Visited this location to make an exchange and was assisted by Maddie who was extremely rude for simply asking a question regarding the exchange and questioning the total amount. She threw my receipt and items i was purchasing as well as being aggressive and argumentative. She was waiving her hands around and easing her voice at us for simply quark in the total. She then stormed off to the back and a manger by the name of Grace took over. Grace handled the situation poorly as a Manger and was unapologetic about the whole situation stating that she doesn't know what happen and she wouldn't be saying sorry because she doesn't know Maddie's side of the story. Poor management at this location and well as rude staff.
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June 2021 by Lolita R.
Buying in this store is a nightmare, doesn't have enough employees in the cashier just one person to serve 20 customer in line it's terrible if you have a back pain like me don't go there because you probably get it worse the waiting time to pay for 2 items was 45 minutes....it's no good management in the store we are on this pandemic and to have a long line waiting for long I don't think is fine...hire more employees please!!!
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May 2021 by Aubrey James
Just came in to browse but thanks to awesome service from Sandra, I left with a xtra large bag! Thanks Sandra you rock!!!
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March 2021 by May G.
Love shopping here for basic tops, jeans and T shirts And they are on major sale now too! I attached photos so you see the cools sale happening right now And yes I'm at the mall again lol what can I say I love to shop A sales guy by the name of Jerry helped me out he was super nice to me and to others at the store shopping , he is really nice and helpful!!! Hope his manger reads this and knows he has one really nice guy working in the location with great customer service. Take a look also at the photos so you see the awesome sale happening as we speak ;) but lots of shirts. Bye now I'm off to continue to the next fun ships at the mall lol
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July 2020 by Sergio Parra
Very stylish clothes
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January 2020 by Sergio Parra Santos
Very stylish clothes
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August 2019 by abigail Lomingkit
Very COMFORTABLE affordable clothing....each store depending on locations have different styles...cute styles...everything made of cotton ....even clothing that doesn't feel or look like cotton which is cool....
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August 2019 by Abraham M.
Loved this place. It's hard finding nice simple clothes for a reasonable price now but they had great sales and my wife and I loved their clothes. From the very beginning customer service was amazing too. Very welcoming, friendly and helpful. Will definitely continue to come here for our kids clothes.
