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August 2024 by Walter “The Lighting Guy” Jukes
Best bank of them all. Chase has the finest customer service and has great onlinrlevservices. I like the app with Zell and yiu can import outside accounts to watch over. From what inhear about issues at other banks with cashing.checks and stuff. Chaseneverhss those issues
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August 2024 by Alex M
Good like always.
Using this location for a long time
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July 2024 by Hamid Beik
Lack of management. I had an appointment there, after 45 minutes waiting the employee apologized, said he was with another person, it’s his lunch time now and requested us to reschedule or wait another 30 minutes.
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June 2024 by Lauren Ss
Hassle free in and out
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June 2024 by Richard Cerniauskas
Thank you Francis for the good service!
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April 2024 by Nick
Philippe Rodrigue was always helpful
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March 2024 by Tina Newburry
Had an easy time withdrawing money from the ATM but it smells bad sometimes for some odd reason. Nothing to worry about though
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February 2024 by Christine S.
Applied for a credit card yesterday at Chase Bank on Topanga Cyn Blvd in Woodland Hills and had the worst customer service I've ever experienced at a bank. Doorsa Afjei was the representative who helped me. She couldn't answer some of my questions, had to go back to her manager to get answers, as well as was on her phone texting during the application process. She never smiled, was not very kind, never made real eye contact and I felt like she didn't really want to be there. I regret going to this Bank. Should've gone somewhere else. She definitely needs some customer care training. I have never written a bad review about someone. I usually suck it up. But this one was one for the books. I hope someone takes this to heart and givea her some more training on how to be around customer and how to treat someone in a professional setting.
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February 2024 by Billy F.
I went in needing print outs of my deposits for 6 months - I had been able to do this twice before at other branches no problem. I was told by a Mr.Wang that he could do it but it wouldn't look official - I showed him what I needed using the Chase app and he said whoever had done it before had used a piece of paper to obscure my statement details and only print my statement summary. I knew that this was not true. Next he told me he had an appointment soon and I wud have to come back. After being brushed off. I went outside for a few minutes to weigh my options and decided to go back in and try again. This time I was helped by Dylan Tamayo who said he wasn't sure but he'd check with a supervisor on how to help me. Within minutes he was able to give me my printouts. Wang 1 star Tamayo 5 stars
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December 2023 by Stephanie W.
Selena v teller was super rude for no reason asked for my id yet could not find my account number took her 10 minutes to find my account all this because I wanted $120 change with the cash I had. Extremely rude does not even wear her name tag and looks very angry
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November 2023 by Anastasiia Tarasova
We visited Chase branch today with my husband, had no appointment scheduled. We were in rush and had not too much time, and we could open a business account for less than 30 minutes, thanks to Francis! Great professional and nice person! Thank you, Francis, you are the best!!!
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November 2023 by Ricardo M.
I've never gone inside but for over 5 years I've used their ATM's. I've never had trouble with them and they are always in good use when pushing the buttons. Buttons are never sticky and it appears that someone probably up keeps them because there isn't any spiderwebs I see like the ATM I go to in Burbank on San Fernando and Burbank Blvd (for real avoid). This is only on the ATM's not the bank. (Happy Thanksgiving) took out $300
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October 2023 by Pam “Pam2Day” L
There were only 2 tellers working so there was quite a lot of time waiting in line. The teller that I was being serviced by had her computer crash in the middle of my transaction so she had me wait for the other teller to take me.
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September 2023 by Aleksei Adamov
Today I came to them to make a business account. asked to wait a couple of minutes. But I had to wait an hour. When they approached me, they told me that there was no time now and that it would be later, and that they would only speak English and that an interpreter could not be used. This is some kind of racism. Went to Bank of America.
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September 2023 by Greg Mandrake Alan
Terrible experience. Continue to call me about special services and then miss the appts.
