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October 2023 by Elena T.
Very disappointed in this store . Vic the owner does t care about client retention. I was mislead by his worker on what I needed and how much the charge was. For a wipe of the shoes ( they didn't clean them as advised , charge was $18) . I asked to replace the hills , they glued the old hill . How can you do that at the shoe repair store when the hill is worn out. No effort on offering anything that will fix the problem all I got from Vic that I got a good deal and he can do the right work for $60 total. I advised him I'm not happy and won't be his client he advised as he didn't care for losing a client. Oh well . Advise make sure you are clear on what is needed and don't be misled . Best of luck to you Vic . Horrible customer services . Very disappointed! I saw your comments after my post Vic . Your worker didn't advise it would be glued. I asked to replace it. You didn't want to address my concern but charge more that's how you made me feel. The review is based on my experience. Very disappointed as I have mentioned above . One unhappy client can cause a negative review as that's how I feel. I was not given what I was promised and what I paid for. Even in your response to my review you are addressing my concern and defending yourself . It's not the way to address customers concern .
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July 2023 by Timothy G.
Don't take your air Jordan 1's to here. Came here for a simple clean air Jordan 1 retro high og university blue. But they repainted and charged me 100 buck. Refuse to give me refund a discount offer me a 25 dollars discount next time. I recommend other shoe cleaning
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May 2023 by Glenda Michel
It has been several years since I have been using them for all my shoe repair needs, They are the greatest, they always leave my shoes looking like brand new. I appreciate it very much...Thank you Campus Shoe Repair.
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November 2022 by Edgar B.
We got referred to them by Nordstrom and let me tell you. Amazing and glad we found them. I had my Red Bottoms painted and a purse fixed and it was great and They did it fast. We definitely will go back for any repairs.We live in Santa Clarita and will drive to them.
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November 2022 by Salpy J.
I visited this shoe repair 3 different times on different shoes. All my shoes are high end designers and you might think no shoe repair can fix the problem. His work is amazing looks as if I just took off from the box. I'm so pleased with his work and so convenient while visiting to the mall drop it off. Im glad Nordstroms's sales lady referred me to CAMPUS SHOE REPAIR.
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July 2022 by Joe A.
After my discussion with the owner, he was able to rectify the issue with a refund......
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April 2022 by J. K.
Best shoe and leather goods repair shop in the LA area. They have 2 locations to suit most people in the west LA and valley area. Vic and his wife are wonderful people and treat you with warmth and kindness. They do superb work and ensure you are satisfied with their handy work!!
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January 2022 by James Golden
Brought a couple pairs of shoes here. They repaired them to perfection and informed me about various methods of preserving my best shoes. Great experience!
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January 2022 by Shelley Laysi P
Easy... Fast &, smooth sailing... Except for the dumbest rule all Walmarts has with closing the dressing areas ...when the bathrooms attract and hold more of a high risk than just trying on an item.... Dumbest rule ever Walmart!!
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June 2021 by Jocelyn P.
I was referred to Campus Shoe Repair by a YSL representative when I went to see about getting my bag repaired. Campus Shoe Repair's prices are fair/affordable and they were able to fix my bag in a timely fashion. In fact, the final price came out to be slighly lower than what I was first quoted and my bag was ready sooner than I was told it would be. They definitely exceeded my expectations and next time I need any repair work done - they will be my first stop!
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June 2021 by Ann C.
NEVER GOING BACK TO THIS STORE AGAIN!!!!! Unprofessional!!! I went there on the 16th of June (Wednesday) to get me Goyard purse done, at first I was hesitant to do it but did it anyways to see if they are really reliable. The lady said my purse will be ready by Saturday. I came back Saturday afternoon just to make sure they have enough time to do it but when I arrived the guy they cannot find my purse. He called the owner/ the person that was assigned to do my purse and said it wasn't ready. I called the guy to complain because it was really u fair on my end. I didn't receive any call nor text message saying that it's not gonna be ready until Tuesday. I didn't want to make this review at first but when I received my purse I they literally ruined it!! On that Saturday afternoon when I spoke with that guy he didn't have the best customer service either he said that he can rush it, but I told he no because I don't want it to have a bad outcome. He was insisting that the lady even charged me cheaper than usual (40usd) which is not my fault because that's the price she gave me. I didn't ask any discounts or anything and thought it was fair price because all they needed to fix was the handle as it was torn. I told the guy that wasn't my fault but my point nobody from their store notified me that its not going to be ready until Tuesday. He was rude and said I can get my money back if I want to but it's to late because my trip will be on Wednesday and I am using my purse by then and I will not wait couple hours at the mall for him to bring my undone purse as I am working. I don't usually put this kinds of reviews but I think it's fair for other people to know this as I don't want it to happen to them.
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January 2021 by Maria Adanalian
The blond lady explained to me all the options/details, she was very nice and friendly. I got my shoe back in no time and it looks as good as new. Thank you for your outstanding service.
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January 2019 by Simon Shirazi
Wow guy here is so nice! 7 pm on a Saturday everywhere was closed I needed to get a belt fixed. Guy in front helped me, super nice and friendly I highly recommend this place
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January 2019 by Flying Dutchman
The work appears ok but was given one price when picked up $10 ^ Reccomended by Nordies but as a matter of princple we and my company will not return. Too many options out there.
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January 2018 by Lauren Thomas
Went to ask about repairing the leather in my shoes. Guy at the counter was arguing with a couple about a purse. I waited, then another woman got behind me to wait. Neither of us, for 20 minutes, got any acknowledgement that we were waiting. We stood there for 20 minutes, while the couple arguing with the employee (who had apparently botched the repair job of her purse after it sitting in the shop for 4 months) looked back and gave us an apologetic look. Seriously? Your unsatisfied customers are more attentive than your employees. From now on, I'll be going to Shoe Lab, just upstairs from this place.
