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March 2024 by Msdoingmyownhusttle H.
So far I see 1 teller and 4 people infront of me you would think at 1:40pm they would have more tellers it's lunch time. Well I was only in there 30mins. But it cost $8 to cash a check. I haven't cashed a check since oh never mind please have more tellers at lunch time thank you.
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February 2024 by Albert TheGreat
Horrible customer service. Huge line and only 2 tellers working. Manager wont even help the situation at all.
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February 2024 by Great Food Late
System is always down! 4 times in a row! On especially on Saturdays this bank is useless.
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February 2024 by Mango 2.
Came to close my account. I postponed this closure for way too long, to be honest. It was because of the monthly fees & my account with the visa debit cards being hacked multiple times. Although the disputes were handled and the funds were debited back to my account, it was just few times too many, not just once! I don't have the same problem with my other account from different bank. During my visit, there were 9 people in line, with only 1 teller.
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February 2024 by emma hatami
This branch is very crowded and they need more staff to help people. As business owner I received very good consultation from Francisco Alegria "business advisor of this branch. He is very fast, smart and respectful. I recommend him to everyone who wants to open business account and CD and other business job.
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January 2024 by Jodi B.
Been going to this bank for over 40 years. If you are just doing day-to-day banking, and have nothing difficult to do at this bank branch, then this is the place for you. The tellers are wonderful! Unfortunately if you want to make an appointment to do something more difficult than making a deposit, then please use another bank branch. We are in the process of creating a trust and need to change the bank accounts to the trust. So far we have been rescheduled three times. The first time we were told that they were overbooked. She put us on the books and said there was no one scheduled yet. They canceled again. I am disappointed by this type of behavior. There is no satisfactory way for them to explain. I can only assume that they do not have enough people at this bank. No one is available, and now today they called to say that the person that would help us is getting over being sick. How many times can one cry Wolf ! So it's hard to believe anything. Needless to say, we are going to have to go to another Bank Of America branch and hope that they are a little more efficient.
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January 2024 by Diana A.
Extremely slow and bad customer service I would give them-0 I had to wait 45 minutes and there was only 3 people ahead of me.
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January 2024 by Luisa Arteaga
Waiting times are one hour and only one person attends for cash withdrawals or deposits…
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January 2024 by Syed SK
Business advantage lady is truly a rude lady. She made me wait for 35 mins then said she can’t help me. Seriously business owners like us bank here to pay your salaries and yall make us wait and then after asking you when would my turn be you simply come and say I can’t help you today better go **** yourselves or learn to be professional *****
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December 2023 by Jose M.
........................I like this bank location They are good but Andrea, she's the best!...............................
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December 2023 by Maria K.
Horrible lines. Instead of trying to move the line faster they are wasting time by just standing around.
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December 2023 by Abtin Edelji
Another awful branch.Incompetent branch staff. Needed to cash a bank of America check and the manager would not bother to verify the check from another BofA branch.I needed the cash and she insisted on depositing it.Dear upper management, please take these complains seriously ?How many complains do you need before you start taking actions?
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December 2023 by Ace K.
Although everyone at this bank is very nice, the wait in line is unsafe and unacceptable. If anyone ever wanted to rob a bunch of people in line it would be here. It's someone aggravating to have to stand in line when there are copious amounts of employees wandering around the bank and only 2 tellers. Is it a workforce issue? A payroll issue? Long gone are the days of merchant tellers. Tragic.
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November 2023 by Gerardo Hernandez (Charal)
My money was stolen from bank of America I earned victim of terrorism money and they robbed the bank of America so where is my money I'm David Renteria.
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October 2023 by C
Nothing against the employees working there. But Bofa is the reason this branch is miserable. Seriously avoid at all costs if you don’t want to wait for minimum of 30 minutes in the line. And that’s if you are lucky.I mean this is on a busy street, you are one if the biggest banks in the world. Just put more tellers for God’s sake!