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October 2024 by Anny Vanegas UPDE
Great service provided by the technician
Morgan Williams
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October 2024 by Hamid Jaberi
*1/5 stars - AVOID ASHLEY HOME STORES AT ALL COSTS*
I am writing to express my utter disgust and frustration with Ashley Home Stores' delivery service and customer support. 20 days ago, I made a purchase from the Canoga Park location, with a promised delivery date of September 20th clearly stated on the invoice. What followed was a never-ending nightmare of broken promises, lack of communication, and appalling customer service.
The delivery date has been changed FOUR TIMES, with no explanation or apology. Every time I call to inquire about the status of my order, I'm given a new date with no assurance that it will actually arrive. To add insult to injury, I've never received a tracking number or any updates on the delivery process!
But the cherry on top of this disastrous experience was my encounter with Anna, the customer service representative. I've never had the displeasure of dealing with someone so rude, unprofessional, & dishonest. When I asked to speak to the store manager or supervisor, Anna put me on hold for over 10 minutes, despite knowing that the store was NOT EVEN OPEN YET! She then came back on the line & told me that the manager was "busy with another customer".
Are you kidding me?! The store isn't even open, & she expects me to believe that the manager is already busy with another customer?! , she raised her voice when I questioned her, & showed zero empathy for my frustration, & what's even more egregious is that after each call, Ashley Home Stores claims to allow customers to provide feedback & reviews. However, Anna deliberately kept me on hold for an extended period, preventing me from sharing my feedback. When I requested her to hang up so I could be transferred to the feedback system, she ignored my request & continued to keep me on hold!! It's clear that she was trying to silence me & avoid accountability. Anna is not equipped to handle customer service & should not be representing Ashley Home Stores.
20 days have passed since my purchase, and I still have no idea when I'll receive my item. The lack of transparency, communication, and accountability from Ashley Home Stores is staggering. I demand better from a company that claims to value its customers.
*DO NOT SHOP AT ASHLEY HOME STORES* unless you enjoy being lied to, ignored, & disrespected. Take your business elsewhere, where customer satisfaction & timely delivery are actually priorities.
*UPDATE*: I will be taking my business (and my complaints) to the Better Business Bureau, Yelp, & every other review platform I can find. Ashley Home Store, you've lost a customer & gained a vocal critic.
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September 2024 by Shayan Shahabi
horrible quality. Also scam you into buying protection plan. When you call the protection plan people they say it is not cover.
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September 2024 by Regan D.
Love their furniture, easy process, quick delivery!!
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September 2024 by Joel Palafox
David was helpful and great , not pushy which made our purchase stress free. Thank you for our new couches!
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August 2024 by Kiid
Marshall and Philip were awesome, very helpful from the time I came in til the time I left. Thank you guys so much.
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August 2024 by Suleman Ishaque
Great service with no pressures to buy. Good variety and pricing. We ended up buying from this store after researching many stores in the area.
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August 2024 by zarlasht azizi
Our experience with the delivery team was the worst ever. They are tricky people and you need to make sure that they do their job properly especially making sure nothing is lost. Another is making sure to check that everything is properly assembled and if anything has problems make sure they fix it on the spot.
We had one damaged part, at first they wanted to assemble it first before doing the 2nd bed. The 2nd team was even more horrible. A team of 3 came, and a couple of screws were lost. They checked their truck and talked with one another, and then told us that they found it and fixed it. But at the end when they left, we checked everything to make sure but we found out they lied to us. Remember to make sure to check everything part by part. They didn't find the correct parts and enough to finish the assembly of the bed. One part did not have any screws at all, and another had a loose screw.
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August 2024 by Mohammad Ibrahimi
We had an excellent experience with this location. A lot of options to choose from. The store is super clean. Saleema who helped us, was very welcoming and very knowledgeable. She helped us choose a bed/mattress and patiently answered any questions we had. She knows what she was doing and helped us complete our order. She provided the best customer service. We would love to come back soon! Our #1 option to purchase home furniture because of her. If anyone goes shopping here, please ask for Saleema.
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July 2024 by fariba k
Poor customer service , No return and exchange policy .
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July 2024 by Jenah
Lizandro was an absolute angel assisting me with getting my desired furniture. He was extremely attentive, knowledgeable and helpful. I would recommend his services to anyone searching!
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July 2024 by Isabel Reyes
Went to Ashley’s furniture, unsure of what I really needed as I just moved and wanted to get a fresh new look for my home. David was my sales associate and he was extremely knowledgeable about the products, and patient throughout the sale. I could be indecisive and he was very helpful by showing me several options and helping me choose the best one. Thank you to David and to Salema for helping me get the best of the best!
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July 2024 by NASRIN KHAJEH
Ashley has the worst return policy. Customer service , delivery service, technical service, all are terrible. I told their technician , who came to our place, I would put a review on internet to share my experience with others, he said Ashley company pays the servers to remove negative reviews. ?
Please please go to IKEA instead. Trust me.
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July 2024 by Tamjid Ahmed
I was very disappointed with Philip the store manager at the Canoga Park location. He had promised us that he would give us the 5yr financing however when we went to the store this week he said that the previous manager that has gave us the discount was no longer working for Ashley and was let go two days ago. Only to find out that the manager (Lee) he was talking about was let go on Feb (few months that ago). He made up the story completely. He then walked out of the store without resolving the issue. Luckily the sales manager Saleema was on site and was able to sort out the financing issue for us and complete the order. Thank you again Saleema for your superb customer service.
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July 2024 by D. L.
I visited this store several times before finally deciding on my purchase. Once I decided on the chair I wanted to purchase I called the store and spoke with one of their salespeople, I ordered the chair and paid the same day. I received a confirmation that the charge was processed and I was told that I would receive a call the day before delivery with my delivery window - it was a 2 week wait. On the day before delivery, I never received a call, so I decided to call the store at 4:59pm to get my delivery window for the next day and I was told that their Regional Manager canceled the order! I never received a call and asked why was it canceled?!, I never received any notification whatsoever! I was never told why it was canceled. Arrangements were made to have someone stay home that day to wait for the delivery. I spoke with the manager the next day and again I did not receive any answers. Customer Service was terrible! I was informed that there was a problem charging my card, but I was also told that I was refunded on my card, SO THERE WAS NO PROBLEM WITH MY CARD!!!!! CUSTOMER SERVICE IS TERRIBLE. I went elsewhere and purchased the same type of chair with a lift for cheaper and better quality. This establishment will never see me again, it's left me extremely disappointed in their customer service.
