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December 2023 by Norma M M.
I understand employees are give rules ... I just want an approximate cost for replacing a screen. I do not have transportation and do not want to go out there without knowing the cost and timeline for the replacement.The mini iPad 5th generation screen is cracked. That is all that is wrong with it. HOW MUCH (approximately) to know if I can afford the repair and take the money.They need to see the iPad for a "diagnostic" for a cracked screen. That is all that is wrong with it.
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December 2023 by Arvin S.
Went in to purchase a new phone. Got lucky with not needing an appointment and not waiting long to be helped. Service was great. The person I purchased the phone from was helpful. Then they set me up with someone to help transfer my data and setup my new phone. Just an fyi...if you are upgrading to a new iPhone don't forget your iCloud password. It helps move along the process for all parti
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December 2023 by giovanni h.
Today I went to Apple Store in Topanga mall to exchange my iPhone 12 Pro into iPhone 15 Pro the representative obtained my information with my phone number and the password clearly to start the process of my purchase. However, he stated to me an iPhone 15 Pro with 512 GB storage, it will cost me upfront to pay the taxes and finance the balance for letter over $18 per month considering my trade-in value at $360 all of a sudden they made it super complicated just because they found out T-Mobile offering me $200 for trade-in now all I have to say to all the customers Don't agree with your carriers because they will take your phone for less money on a trade-in value and it will block accessibility for Apple Store to proceed with a purchase now as Apple store management in Topanga they did see and confirm the monthly payment and they tried every trick possible Not to go forward with the transaction just because they are paying me $160 more than T-Mobile . I don't know how much discussed. I am considering my bro it's in pristine condition. I will definitely keep it and use it until it's dead. I have special hate towards two-faced people And sneaky people. I will never buy an item from Topanga store. I wish my spit can come out in this review, so it will hit their face. as much as I am discussed.
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November 2023 by Elle E.
I've never had any issues getting quality service from this store. Aaliyah took the time to look into helping me with resolving my cable issues and found a way to replace the cable that I bought not too long ago. I didn't come in on a huff and I sought help and got it.
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November 2023 by Mickey Schechter
DO NOT BUY BELKIN SCREEN SAVER I purchased the screensaver with my brand new phone at this Apple store. I should be able to have it replaced here and not fight Belkin. I have been fighting with Belkin for over a month. They want me to give them a credit card in order for them to mail me a replacement. This store is not allowed to replace what I bought with a lifetime warranty. It is six times more expensive than Amazon which I’ve noticed no difference. The manager did try to help me but it’s blocked by Belkin. Their website freezes nobody shows up when you try to talk to them online. Over the phone they’re not allowed to accept a credit card. I have no way of getting a new screensaver without their cooperation. Do not buy Belkin
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November 2023 by SIRLUNA (David)
My local Apple store. I visit the Apple Topanga to upgrade my iPhone every September. I never had an issue besides the long lines.
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October 2023 by Tom P.
I was at the Apple Store Topanga earlier today to have my dinosaur of a Mac Book Pro fixed. Although it was too old to be fixed, the Genius I was assigned, Douglas "Doug", couldn't be more helpful. He took the time to explain what is happening, what my options are, and even suggested some websites more me to purchase RAM and reinstall it myself. He's really very nice and helpful and whoever gets him next will be in good hands. To his manager, give his man a raise - he deserves it.Thank you, Doug!
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October 2023 by Sandr P.
Don't purchase online from this store. Go to Best Buy at least they have their stuff lined up. And don't waste your time talking to a manager. They are just as worthless. Trillion dollar company and they manage the store like a flee market.
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October 2023 by Nancy Buenrostro
All other Apple stores ought to come to this store to see how it’s done!!! Not only did they have a full line of products, they were fully-staffed to deal with the Apple 15 launch. I honestly couldn’t count all the blue-shirted Apple employees, but they almost had a one- to-one ratio of shoppers to employees! The store was well organized, and the employees were expert in their knowledge and collaborated with each other to problem solve. This was not the closest Apple store to my house, but it well worth the extra thirty minute drive for the service and product availability. This Apple store had an electric vibe of energy to it like this was the place to be see and learn about the latest in technology!
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August 2023 by Llewellyn R
Michelle Cuvarubias is my go-to girl. She has the A1 service. Thank you. We had a problem with my Dad's phone. Michelle was able to help us retrieve our old apple ID and set us up. Easier said, then done. Our old phone would only turn on for a few seconds. She has patience and great customer service. She was extremely helpful. Words can't describe the determination she displayed. Thank you. ❤️Your Amazing.
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August 2023 by Vic Moradians
They accused me of stealing an IPhone when it was misplaced by one of their own employees. They are not respectful nor helpful with my laptop issues. Don’t go to this location!
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August 2023 by Sergio P.
Newer buy Apple Coverage, I paid for my coverage 3 years after that they didn't cover my phone! Scammers!
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July 2023 by David Prouty
Really nice Apple Store. Located close to the food court and the staff here like every Apple Store is very friendly.
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July 2023 by Ross B.
I have been using the Apple product for the past 20 years. It's really bring a great use for my business and personal life. I recommend it to everybody that likes creative stuff and fast processing.As far as a Topanga mall Apple, my kids love the space to go. It's been hours over there just using the iPads and playing on the games that apples offers for free with his grade environment.
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June 2023 by MICHELE NUNES
I absolutely despise the Apple Store. None of the employees at this store are helpful in the slightest. The DMV is more organized than this store. The employees refuse to help anyone and actively ignore customers, it’s disgusting. I came here to buy a new laptop charger and I sat in the store for 2 HOURS and nobody even glanced at me. I’ve seen better customer service in jails, it’s sickening. I don’t know where to get better Apple customer service, but this place is NOT it. Don’t have a heart attack or stroke in the middle of this store, the employees would probably ignore you.The employees actively socialize together while ignoring customers. Working at an Apple Store is probably the easiest paycheck ever earned because none of the employees actually do work. Amazing how they get pleasure from wasting your time