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November 2023 by Claudia Zaragoza
My shoes came out bad and they didn't want to change them. It's a store defect and they didn't change them. They aren't cheap shoes so they can do that. Very bad Aldo shoes.
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August 2023 by george Hernadez
Was there a few seconds ago trying to buy my wife new Disney collection..the employee was so rude....need to fix that as a company will lose alot of customers...
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August 2023 by Monica Solis
Love the broad selection of shoes. I always check Aldo’s first for any occasion. The store is always nice and clean and the staff are super nice and extremely helpful! Make sure you ask for Liliana, she’s great at helping you pick the perfect pair for any occasion. Thank you for always helping me Liliana!
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August 2023 by Rachel Hambly
I went in to return a pair of shoes I NEVER wore, because they didn’t fit. The girl took the shoes to the back and then came back trying to like rub/clean the bottom. Saying I wore them out and that she couldn’t take them back because they were ‘ruined and dirty’. They never fit, so I never wore them out. She was extremely rude. I think she’s actually the one who ruined the pair of shoes. She never said she was taking them to try and ‘clean them’. Now I remember why I never shop at ALDO. I’ll definitely be calling to speak with some one who could help me return the shoes that SHE ruined.*Update: They don’t answer the phone, either. I had to call corporate to try and get this resolved*
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May 2023 by Shalena Smith
Don’t waste your money. Horrible quality and service!!! Purchased a sandal wedge for my daughters graduation. My daughter walked onto her campus and within 15 minutes of walking she called me and said the shoe broke. I had to take off my shoes so she didn’t graduate barefoot, thankfully she didn’t hurt herself. I went in within a week and a half, had receipt and they wouldn’t give me a store credit or refund. In the middle of me speaking, the manger, Angel, interrupted me and told me that no matter what I said she wasn’t returning the shoes. Horrible attitude and awful customer service and quality. They still have the shoes in their possession. Wish I could give ZERO stars. I’ll never go back and I’ll spread the word.
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May 2023 by Shalena S.
Don't waste your money. Horrible quality. Purchased a sandal wedge for my daughters graduation. My daughter walked onto her campus and within 15 minutes of walking she called me and said the shoe broke. I had to take off my shoes so she didn't graduate barefoot, thankfully she didn't hurt herself. I went in within a week and a half, had receipt and they wouldn't give me a store credit or refund. In the middle of me speaking, the manger, Angel, interrupted me and told me that no matter what I said she wasn't returning the shoes. Horrible attitude and awful customer service and quality. They still have the shoes in their possession. Wish I could give ZERO stars. I'll never go back and I'll spread the word.
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May 2023 by Alison L.
Bought heels on 04/28/23 for $90, wore them for ONLY one night on 04/29/23 and the HEEL BROKE!!! I asked for an exchange/store credit or refund but both got denied!! DO NOT BUY ALDO, TERRIBLE QUALITY AND A TOTAL WASTE OF MONEY! And I was about to buy some new shoes too but will boycott instead now. Aldo lost a good customer and more to follow as I will be mentioning this on my fashion podcast with 200k views a week/video!
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April 2023 by No Name
This is the worst store. First of all I went on 4/18 around 3:30 pm. I waited minutes before someone came out to help. She comes out and said she was by herself. I called out several times before she came out. Two other customers walked out. If you’re alone there is nothing that urgent that needs to be done in the back during open hours.Next I had return I was told I couldn’t return because I started it online but I could not print the label. She was able to download it on my phone but I still couldn’t return the items in store. That was so weird. Not sure why the return could not have been cancelled. Anyway I saw the bad reviews and thought they were just being tough but I agree the customer service here is horrible and she was not nice. I think she could have done more. I don’t think shopping at Aldo is worth it. Again the girl was not helpful at all and didn’t want to be. You can tell when people just don’t want to be bothered!
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April 2023 by Karen Salazar
The workers were so sweet and helpful ? I had trouble deciding what color of heels for a dress I had just bought and they were so patient and reassuring with me. Really excellent service!!!
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December 2022 by Rose B.
I bought a pair of shoes on 14 December. I needed an all weather shoe because I was leaving for London on the 29th. I ended up finding another pair of shoes and decided to return the shoes on the 18th. The shoes were never worn and in the box just the way I had purchased them. When I got to the to-the register, the manager was assisting me. Her name was Ana. She examined the shoes thoroughly and even brought over the sample pair. I questioned is there a problem she tells me that the shoes have been worn although she had taken a cloth to rub the sole on the shoes and it was clean. She was so rude, disrespectful, And told me she was not able to refund me the money. I had never heard of anything like this. The only time I had tried on the shoes was in the store. She said to try another location. I've never heard of anything so crazy in my life , I live in Woodland Hills. I had to take time out of my day, drive to northridge when the lovely lady at the register looked at the shoes and gladly took them back.. talk about prejudice....... I am 64-year-old woman. I'm not one to be wearing shoes and bringing them back for the hell of it. I will never be shopping at that store again I've never been so insulted by a young girl who seems to think she knows everything. My advice to you is hire people that have some common courtesy and not be so rude, condescending and disrespectful Whatever happened to customer service ridiculous . you might want to think twice about who you have as a manager representing your store. Pathetic.
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December 2022 by Gabriela A.
Horrible customer service. I went in to try on shoes and sales associate Liliana handed me comfort soles to try on with the boots. Not once did she mention I had to purchase them afterwards & they were final sale. I get to paying my boots and she puts them in my box. It wasn't until I saw the transaction amount of more than $100. I go back to return them and liliana states they are final sale. Not once did she mention the comfort soles HAD to be purchased. She handed them to me to try on NOT to purchase. I was scammed. Beware. Manager was ghetto and rude to top off.
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November 2022 by Anush Taslakian
They don't even deserve 0.5 a star. Rude and terrible attitude towards customers. I was ignored and dismissed and the older lady here was condescending and didn't accept a return/exchange for defective item because it was worn once. You will soon lose all your customers if you keep up this approach!UPDATE:Looked up their responses on the negative reviews and they are posting the same generic cynical response as they have below for mine. Sorry but there is no reason for any customer to trust this kind of Z-class service and when no remedy is suggested. The product I got injured my feet for poor design on the first and only wear. I have pain in my right heel and blisters on both feet after just one wear. Despite me explaining this to the store associate, returning my item was not accepted. For a 150$ item the least one can expect is a comfortable boot and not just style. Keep copy pasting the same responses ????
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July 2022 by Sima Salimkhan
The customer service is the worth that I ever seen, the manager old lady, she doesn’t know anything about customer servise…….she doesn’t care……i’ll never back there for shope….???????
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May 2022 by Srinivas nr
Not a good customer experience. Went to check if I got a defective shoes but they started yelling at me as there is no exchange. Very irritating staff
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May 2022 by K C
They don’t deserve even one star , very bad experience . Bought shoes there and stitches on them are coming out . I went back to store to ask them why are they coming out. She replied very rude with loud voice and says there is no return or exchange . When I told that I am there to check if it is used shoes that are sold or not . She just started shouting . Very unpleasant service