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August 2024 by Jose Rodriguez
Hezronz was very helpful and knowledgeable of his products. He was courteous and respectful to me and my wife. Your store needs more Hezronz.
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August 2024 by Tina Ra
I visited topanga store today
Ana helped ne
She was amazing
She helped me find what I need and give me suggestions
Thank you for your help Ana
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July 2024 by Lindsay Cramer
Bri at the Topanga location is always polite and goes above and beyond.
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June 2024 by Aneleh Romero
Liliana was such a doll & delight thank you for putting me on & Ezran for all the help!
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June 2024 by Negin Anbar
Hezron very helpful and professional
Thank you Hezran!
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November 2023 by Claudia Zaragoza
My shoes came out bad and they didn't want to change them. It's a store defect and they didn't change them. They aren't cheap shoes so they can do that. Very bad Aldo shoes.
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September 2023 by Arash Yarahmadi
Rude sellers
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September 2023 by Emerson Ramirez
It is the worst brand in shoes and high prices. I paid $128 for some shoes and I wore them for three hours and part of the sole came off and they don't want to change them or refund the money. I talk to customer services and they don't even help there, they act oblivious. They are dress shoes, I don't recommend them and I won't buy there again. Those who serve in the store also give bad service.
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August 2023 by george Hernadez
Was there a few seconds ago trying to buy my wife new Disney collection..the employee was so rude....need to fix that as a company will lose alot of customers...
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August 2023 by Monica Solis
Love the broad selection of shoes. I always check Aldo’s first for any occasion. The store is always nice and clean and the staff are super nice and extremely helpful! Make sure you ask for Liliana, she’s great at helping you pick the perfect pair for any occasion. Thank you for always helping me Liliana!
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August 2023 by Rachel Hambly
I went in to return a pair of shoes I NEVER wore, because they didn’t fit. The girl took the shoes to the back and then came back trying to like rub/clean the bottom. Saying I wore them out and that she couldn’t take them back because they were ‘ruined and dirty’. They never fit, so I never wore them out. She was extremely rude. I think she’s actually the one who ruined the pair of shoes. She never said she was taking them to try and ‘clean them’. Now I remember why I never shop at ALDO. I’ll definitely be calling to speak with some one who could help me return the shoes that SHE ruined.*Update: They don’t answer the phone, either. I had to call corporate to try and get this resolved*
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May 2023 by Shalena Smith
Don’t waste your money. Horrible quality and service!!! Purchased a sandal wedge for my daughters graduation. My daughter walked onto her campus and within 15 minutes of walking she called me and said the shoe broke. I had to take off my shoes so she didn’t graduate barefoot, thankfully she didn’t hurt herself. I went in within a week and a half, had receipt and they wouldn’t give me a store credit or refund. In the middle of me speaking, the manger, Angel, interrupted me and told me that no matter what I said she wasn’t returning the shoes. Horrible attitude and awful customer service and quality. They still have the shoes in their possession. Wish I could give ZERO stars. I’ll never go back and I’ll spread the word.
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May 2023 by Shalena S.
Don't waste your money. Horrible quality. Purchased a sandal wedge for my daughters graduation. My daughter walked onto her campus and within 15 minutes of walking she called me and said the shoe broke. I had to take off my shoes so she didn't graduate barefoot, thankfully she didn't hurt herself. I went in within a week and a half, had receipt and they wouldn't give me a store credit or refund. In the middle of me speaking, the manger, Angel, interrupted me and told me that no matter what I said she wasn't returning the shoes. Horrible attitude and awful customer service and quality. They still have the shoes in their possession. Wish I could give ZERO stars. I'll never go back and I'll spread the word.
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May 2023 by Alison L.
Bought heels on 04/28/23 for $90, wore them for ONLY one night on 04/29/23 and the HEEL BROKE!!! I asked for an exchange/store credit or refund but both got denied!! DO NOT BUY ALDO, TERRIBLE QUALITY AND A TOTAL WASTE OF MONEY! And I was about to buy some new shoes too but will boycott instead now. Aldo lost a good customer and more to follow as I will be mentioning this on my fashion podcast with 200k views a week/video!
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April 2023 by No Name
This is the worst store. First of all I went on 4/18 around 3:30 pm. I waited minutes before someone came out to help. She comes out and said she was by herself. I called out several times before she came out. Two other customers walked out. If you’re alone there is nothing that urgent that needs to be done in the back during open hours.Next I had return I was told I couldn’t return because I started it online but I could not print the label. She was able to download it on my phone but I still couldn’t return the items in store. That was so weird. Not sure why the return could not have been cancelled. Anyway I saw the bad reviews and thought they were just being tough but I agree the customer service here is horrible and she was not nice. I think she could have done more. I don’t think shopping at Aldo is worth it. Again the girl was not helpful at all and didn’t want to be. You can tell when people just don’t want to be bothered!
