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August 2024 by Eli Chen
Terrible staff. I watched Ibrahim reconstitute my kid's medication with gloves that he used to scratch his face. He stabbed the foil cover and peeled back about half of it, throwing the foil scraps onto the floor. Then he filled the bottle with some water, scratched his face again, then didn't fully seal the bottle so that when I got home, so a good amount spilled onto the bag. A lovely display of sterile technique. Good thing the antibiotics will kill whatever germs he put in there.
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February 2024 by shoxha21
Very disorganized, poor customer service, I even call my insurance to clarify if there is a coverage issue, they called them several times and confirmed they are coding the prescription wrong so it gets delayed.I never experience an ongoing issues with the prescription refills how munch I experienced here, at this Campbell location. I'm going to move to a different pharmacy (AVOID THIS LOCATION)
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February 2024 by a
I've been with them for the past 20 years. But, for the past year and a half, They've become the laziest, disorganized, and rude pharmacist. Even though I am on auto refill, I've to call and remind them to refill it. If my doctor send them a new prescription, I still have to call and remind them to fill it...otherwise they'll just sit on it. It's time for me to find another pharmacy.
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January 2024 by Jennifer Petersen
Completely incompetent. I tried to refill a prescription for test strips and lancets so I can monitor my gestational diabetes. The website said it would be ready in 2 days. It wasn't. I drove there to pick it up and they said they haven't gotten them yet, but I received ZERO notifications about it. I checked again today and it said there was a problem fulfilling the prescription and to call the pharmacy. The tech who answered the phone said, "nope, no issue! It should be ready tomorrow." They blamed a computer issue. I also had a scanner ordered over a week ago for my CGM that hasn't come in yet either. I was told everything would be ready tomorrow and that I'd get a text message about it. We'll see if that happens. It's a good thing I've managed GDM before with my last pregnancy, so I know what I need to do to get my blood sugar under control, but Walgreens just added to my stress because I haven't been able to test this week at all and the CGM I have is useless without the reader my doctor ordered. I've never had this much trouble getting a prescription refilled before. 0/10
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November 2023 by Mariana Lobo Miller
Pharmacist refused to give medication. First they stated that the Dr didn’t confirm and then that the main pharmacist had to also approve. Took 2 weeks to receive the medication, with over 3 calls to our dr. We had to move to cvs to get the prescription
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November 2023 by Google user
Pharmacist refused to give medication. First they stated that the Dr didn’t confirm and then that the main pharmacist had to also approve. Took 2 weeks to receive the medication, with over 3 calls to our dr. We had to move to cvs to get the prescription
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October 2023 by Alex Emelianov
Understaffed. Long wait.
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October 2023 by Ray A.
Walgreens twice canceled our kids' COVID vaccine appointments right before their appointment. They have promised to call back to reschedule, but never do. Apparently, they have taken so many walk-in's that they do not have an enough vaccine for those who made appointments. Once can be excused. Twice is a pattern.
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October 2023 by T R.
This review is for the pharmacy. I made an appointment for vaccines. I arrived early so I had to wait, which is fine. Then when my time rolled along, they still didn't take the person ahead of me, continued to wait as did the other person. Still no one. I finally got up and left. This place has the worst customer service. To top it off, the person behind the glass said "well we do other things here too, we don't just give shots so you need to wait". Um,then why do we need to make appointments? Will never return
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October 2023 by Torio R.
My daughter was prescribed a spray for her lungs and the pharmacy sold us a spacer / chamber (even though we didn't really need it because the doctor already gave us one). I only realized this when I got home. The next day I tried to get a refund (it costed $28), but they wouldn't take it. When I checked the prescription order from the doctor, I don't see any explicit order for the spacer/ chamber, other than in the usage instructions. My guess is the staff/pharmacist concluded we also needed to purchase one from such instruction. Suggestions for everyone: Please check what they're trying to sell you to avoid purchasing stuff you don't really need. It kinda sucks they won't even allow a refund..The staff is friendly so that's a plus.
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September 2023 by Debbie Marino
If I could go lower I would. This store has the worst customer service on the planet. ALL employees must hate their jobs and should just quit because it's so obvious they hate it. No one looks at you, no one wants to help, the store is dirty, when they do talk to you they treat you like an idiot, send you on wild goose chases or don't know what they are talking about. Why doesn't management do something or do they not even care? Totally giving walgreens a bad name, does anyone see your reviews? I originally went their out of necessity to pick up my daughter's prescription, waited in line and when I got to the front for them to help me, they took her name and info, looked in the computer then said they had to go to lunch so I would have to come back in 30 minutes. Really????? You've already waited on me and now you have to go to lunch? Wow. I am a business owner in Campbell myself and if I did that to my customers, I would NOT have any!! Finally received her prescription at 1 hour 10 minutes. I absolutely hate going in this store. San Tomas Aquino is better. Walgreens should just shut down this store, they are a disgrace to the Campbell Community!!!!!!!!!!! The pharmacy staff and man at the front of the store who does the cashier are ALL very rude and should be fired in my opinion. What the hell is the manager doing in this store, just collecting a paycheck?????
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April 2023 by David H.
This place is a mess. Never answers phone, always closed during business hours .. or closed permanently.
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April 2023 by Goldfighter
Horrible staff. They put u on hold before you can ever say a word and when it's been a long time and rings again for them to pick up they just pick up and reset the phone to keep you on hold until you finally lose ur patience. They treat you so poorly and never try to help you. I don't understand how the medical board allows a pharmacy like this to operate with such horrible staff
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March 2023 by Chirag T.
Extremely poor time management. Even after booking appointment in advance and showing up on-time, I still had to wait 30mins. The staff wouldn't communicate expected wait time. When I asked how much more time, they just say wait.
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March 2023 by beyond truth
Extremely irresponsible staff. Misplaced medicines. Refused to give medicine despite patient checking ahead of time.
