-
November 2022 by Bella M.
I am DISGUSTED by the lack of professionalism and customer service provided by U.S. bank. As a long-standing consumer, I was shocked when without any notice they closed two of my accounts! This could happen to YOU, do NOT bank with them! I have been a loyal customer, with good financial standing for many years, and have never had a problem banking with them in the past. So imagine my surprise when I discovered that two of my accounts were closed. No one can give me an explanation for why my accounts were closed. After many phones call and speaking with people in person, I have been told, district manager MS. ABRAHAMS and branch manager MS. BYRD are behind my account closure, but they have been hard to reach and dodgy on giving me an answer. I worry that there might be some kind of greater FRUAD related to these accounts and am scared of not knowing. I share this to warn others of what could happen to you, please don't make the same mistakes I did. DO NOT trust U.S. Bank. Pruneyard
-
May 2022 by Bhavesh S.
Racial profiling? Or just trying to be nice? I got offended. I visited this store on May 30th 2022 at around 5pm-ish to deposit cash to my checking account. Lady wearing yellow top helped me. She entered my debit card information into US bank's computer and idk what she saw on the screen but she goes out of surprise: "Oh, India? Welcome!". I said thanks hesitantly but to be honest, I didn't like it. I am US permanent resident and been here for a very, very long time and idk just based on my name or whatever, people should refrain from saying such things especially if they're bank employees from whom utmost professionalism is expected.
-
June 2021 by Brian D.
Small , convenient and clean Not crowded The old manager used to order boxes of pennies for my children to look through! Thanks folks Small safe deposit boxes available. A rare commodity now around here. Wells took there's away and they suck anyway!
-
May 2021 by William D.
I was the only customer in the bank. 3 representatives talking to each other or busy doing something. So why couldn't someone stop and help me???
-
April 2021 by Brian L.
I feel sorry for the employees having to deal with clueless management. Went in a couple months ago tried to withdraw some money and they didn't want to give me a free cashiers check so asked for it in cash and didn't have enough to give me. Today I just went in and was told to hold on as they were still opening. It was after 9 and I was in the branch. No biggie, two young workers and that was it. First tells me to wait and the second calls me over after a few minutes. Try to withdraw cash again, 10 minutes later sorry sir my system is not allowing me to complete it. So I ask her to ask the other worker, she says she doesn't have cash and I need to go somewhere else. I ask for a cashiers check, can't do it. I then ask for a counter check to write myself a check to another bank account and she proceeds to tell me it will charge me 2 dollars to do so. Closing my accounts at this stodgy bank.
-
March 2021 by Tim C.
US Bank holds your money hostage and then charges you fees. I deposited a paycheck from a major/national bank a week and a half ago. Those funds are still not available. Called customer service who told me the funds would be available today, but guess what they're not. To make matters worse they're charging me fees because I got cash back on deposit. It's the most disorganized mess of a bank I've ever encountered. Heading up to my branch to close the account. The worst banking experience I've ever had. My daughter closed her account due to service (or lack of) - now I understand why.
-
March 2021 by Jeff W.
Sadly, they are getting worse in every way as time goes by. They have closed so many branches it is hard to find one or an ATM in a convenient location. But the two things that have irritated me most about them have started recently... 1. their bill pay got updated and is horrendous... it makes paying bills way more cumbersome than it should be and far worse than it was prior to their "upgrade". 2. For the first time I have had to deposit a large check and over 10 days later, they still have not released the funds even though the funds were from a reputable known stable company. To me, that is playing games and is disrespectful to the relationship I have had being a customer for decades. If you write their customer service to voice concerns or complaints on such things, they just give you lip service, no results. I have recently started to seriously think of leaving because there has to be plenty of banks that provide better service than this. I am being nice not making this a 1 star review, because they easily earn that right now.
-
October 2020 by Justine L.
i've been banking with this bank over decades, and i like the people and the products from there. they are super friendly and a lot of reasonable products, but, it is sucks! their system is down too frequently nationwide, not comings back all day!! it's crazy, awful inconvenience and frustrating!
-
September 2020 by Sidney O.
I've been with us bank for nearly two decades, but like most banks and credit unions, their service and all functionality has declined on all fronts, especialy in the last few years. The latest examples: with ~800-credit scores, I applied for overdraft protection A WEEK AGO... a simple transaction, although they were too lasy to use the info they had, and insisted on an ~1 hour application..... NO RESPONSE A WEEK LATER... today's other insult: a 24-hour-hold on a few hundred dollars check deposit ( no bounced checks in TEN++ years, and SIX FIGURES IN A BROKERAGE ACCOUNT THERE, incl 50k+ IN THE CASH ACCOUNT..... they aren't paying attention, and don't care... In the past few years, having already gotten the message, I've received mortgages, auto loans, credit cards, insurance, brokerage service, and, used bill payment services extensively at TWO OTHER BANKS I'VE BEEN WITH ONLY A FEW YEARS, but who have treated me noticably better than US BANK who I've been with nearly 20 years... I'm planning to move our brokerage account from usbank to a more-deserving bank...
-
July 2020 by Lewis G.
Don't bother paying attention to their posted hours, especially for a holiday. Plan to get there 20-30 minutes before posted closing time in order to get service. This isn't the only crap I've gotten from them. Looking into switching banks.
-
May 2020 by Cynthia H.
I love this bank. HENRY GHAZANCHIAN is the person you want to help you. This man changed our lives. He got me started on my Credit Cards and Auto loan. This man went above and beyond to get us on the right track. He actually gives you great advice on how to manage your money and credit cards. This guy is the real deal! I love saying he is my banker. Let him improve and change your life, it's well worth it. Kudos to Henry!
-
December 2019 by Boris G.
Great service at this branch. Professional hard working staff here now. Not like the staff at El paseo saratoga branch. Can you guys go train the saratoga staff?
-
October 2019 by J L. T.
for some reason whenever I go to this Bank I've had nothing but problems with your ATM I can't deposit checks. I've gone in and they couldn't cash a check but I have no problems with any other branches just this one. Also your ATM also seems to be down it just spins it's horrible please fix it it's really inconvenience me
-
January 2019 by Carly K.
I enjoy US Bank though this Branch I stay away from... There is always more than 4 people in the office, sitting around or on their personal phones THOUGH only one teller. While the line is long and people get impatient you will watch the employees sitting around just stare, looking completely clueless on why the line is so long and why everyone seems unhappy? Their customer service is definitely NOT up to par, which is disappointing! If you want quality customer service and a wonderful bank experience just go to the Los Gatos location!!
-
November 2018 by Samuel B.
I have banked at USBank for a while now. I have no complaints. I think I have had an account at every other bank at one time or another. B of A and Wells Fargo both stood out as terrible. One thing that keeps me at USBank is the service. I have yet to encounter an employee that is in a bad mood or otherwise unprofessional in any way. They always treat me in a kind way and I appreciate that. This branch stands out in that way. I like all the employees here but today I was helped by Esmeralda and I have to say she was really pleasant and sincerely interested in helping me with my concern. It's these interactions that make me enjoy banking here.
