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October 2024 by Daniella Sanchez
I would recommend Med Vet if you ever need an emergency vet in the San Jose area. The staff here is great and very friendly. I had a issue with my billing and Dove the office director personally helped me fix it. When your in a urgent situation, you want to trust the people helping your pet and I trust the staff here more then any other emergency vet.
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September 2024 by Breanna Rhea
The most amazing doctors and staff I've ever met at a veterinary clinic. I am forever grateful for the way they cared for my dog Bear. Every interaction was dealt with extreme kindness and warmth. I was denied Emergency care for my dog in the middle of the night at Sage in Campbell due to full patient capacity. MedVet had extraordinary care and kindness when caring for Bear and also myself as a distressed dog mom.
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September 2024 by Nofa Kinway
Everyone was very professional and also very caring and personable.
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September 2024 by Mitra Fabian
The care we received was really great. The doctor listened to what was going on with our dog and observed her closely. He was incredibly thorough. My only suggestion is that it would be nice to receive a next-day check up to make sure the pet is doing ok. It would give anyone an opportunity to ask follow-up questions.
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September 2024 by Sarah
I really appreciated the walk in aspect. They were super friendly. The doctor explained the situation and care. They were honest about what the cat needed. And the facility is really clean. I felt very good taking my cat there.
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September 2024 by Grisel Cremonesi
I've been using MedVet for a few years now during emergencies, and one thing that I appreciate a lot is that they are always available to treat your pets. I also appreciate very much the kindness and readiness of the staff and doctors. I also trust them in the sense that they won't try to do tests and exams that are not necessary just to charge you more. Thank you, MedVet Team!
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August 2024 by Bernard Bray
I love MedVet. Your team is the best!
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August 2024 by JC Collado
Not sure who i spoke to over the phone, but as I was trying to explain my situation with my sick cat, the person over the phone continuously interrupted me. She even rudely put me on hold with no warning while I was talking mid-sentence because someone else was on the other line. I inquired about how much an ultrasound would cost on estimate and she was unable to provide me with any information. She said i could only set up an appointment with a doctor (for an expensive fee) and only if the doctor finds the ultrasound necessary, I would be able to hear the cost. Why would I bring in my cat if I have no idea if I can afford the service they'll charge me for?
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August 2024 by Anna
I left a detailed review of my terrible, disrespectful experience with this clinics’ euthanasia/cremation services yesterday, in which this facility failed to contact us to pick up our cat’s remains for 21 days, prompting us to contact them to bring our girl home. I don’t have the option to reply to their response on Google Reviews directly, only edit my original review, so I have included screenshots of my original complaint in its entirety, which I encourage other prospective clients to read for context.
To the “business owner” that replied to my complaint:
I’m sorry, what? I didn’t provide you with enough specifics and should contact your managerial staff by phone? Or email you a review of my experience? You literally have my review here: copy, paste, and email that yourself if need be. That’s my complete review. While I appreciate the sympathetic tone, a primary issue of my complaint was the failure of your business to proactively communicate with us. Once again, why is it on us to contact you? I provided very specific details: dates, the medical circumstances, my name. We told the staff they had texted the wrong phone number and we had been waiting for 21 days, they corrected my number in the system while I was there. We asked how long you wait to contact owners to pick up urns. Did the staff not communicate to management that we were visibly upset and complained how inappropriate the experience was when we picked her up? A suggestion for future interactions with other patients: what I might’ve done in this situation, before responding with a request for the client to contact you (which is a copy and paste template from all the other bad reviews), is search the EMR for the date provided, July 17th, check your schedule for that day and see which female cats having a cardiac-related event were euthanized, then see if the owner's name matches the one from the review. Or check your recent requests for private cremation services with the company you contract with and cross-reference that. Check your chart notes and see if someone picked up an urn in the last few days. Due diligence. That's what I would’ve done, but I’m not the medical professional. This issue seems to stem from your failure as a business to communicate with patients AND your own staff. If YOU make a mistake the onus is on the business to follow up properly and address it. Does this happen so often that you need more specifics than what was provided in my review? What are we doing here? This response appears to be a symptom of a bigger problem with your business and priorities. I’m now more confident in my decision to never use your services again. Do better or close the doors.
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August 2024 by Mai Tram
Dr. Dave is one of the few vets in the area who's been able to diagnose my pets and give me a realistic prognosis. He's prompt, but direct and factual. Yes, it's expensive, but that's emergency care.
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July 2024 by Lizzy
Dr Chan is great in the exam room, kind and informative. But you won't get her in a room easily- you'll have to wait a couple months for an appointment. She also isn't available by email, she says she is and that she checks out on Tuesdays and Thursdays, but it's been weeks and she hasn't gotten back to us. A little more than rude, especially considering we pay her by the thousands per visit.
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July 2024 by Art Hall
Our animals are more than just 'a pet,' sometimes they are all we have. Thank you MediVet for caring for me, too.
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July 2024 by ninja cat877
Attentive despite it being 3am, efficient, let us go back to say goodnight before leaving, told us to call any time/made out pet accessible. Really grateful they were open, they gave us a lot of peace of mind
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July 2024 by Michael S.
When my cat needed to see a cardiologist for a consultation I wasn't aware that most places wouldn't have availability for 1-2 months. Thankfully MedVet Campbell added me to their waitlist and I was able to see Dr. Chan almost 2 months before my initial appointment date.
The appointment was about 15 minutes of going over my cat's history with the technician. I then left him there for about 2 hours and when I came back, Dr. Chan spent about 45 minutes with me going over her diagnosis and after care plan. She spoke to me with kindness and compassion and talked about my cat as if he was my child.
If you are going through something similar, I highly recommend Dr. Chan. And I can vouch for the staff being on top of calling people who are on the waitlist to move appointments when they become available.
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June 2024 by charm tajan
Had a wonderful experience at the Campbell location. The staff & the doctors were so welcoming and accommodating. Everyone was very attentive. Checked in, filled paper work & had my pup get examined pretty quickly. Nina is doing fine now at home. Thank you so much for the quick examination and care. Definitely recommend!
