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November 2023 by Michael W.
We needed a hitch for our truck and after looking online to see who actually had things in stock, we found U Haul of Campbell. It seems most other branches do not carry the basic towing stuff like hitches, wiring, ball hitch etc... I called to confirm just in case then placed the online order for pickup a few hours later. We drove up to Campbell and were greeted by Steve who was both knowledgeable and welcoming. He had everything ready for us and we were on our way. I installed the hitch myself and it fit perfect.
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August 2023 by Mike E.
Super helpful and easy to deal with. I had to go back there several times cause I'm bad at packing but they were playful and funny with me. It was great
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July 2023 by Lynn S.
The agent needs training in customer. Was forced to use a different vehicle then the one I reserved. We only went 5 miles and return the truck within 2 hours. The dolly was never used. Too heavy to lift. Don't rent from here.
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May 2023 by Joan R.
I needed to refill my cooking gas cylinder, and I'm very glad I went to the Campbell U-Haul location. Not only is the station a few minutes' walk from my house, but the service I had was swift, efficient, and friendly.I was in and out quickly, with my cylinder fully refilled and ready to go. Another thing I like about the U-Haul of Campbell location is the low cost of their gas refills. I felt that I received a good deal on the propane gas refill, and I didn't have to give up quality or safety in order to do so.
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January 2023 by Paula P.
My husband and I rented a trailer to carry my Mustang out of state. All the gentlemen at this site were accommodating. We had issues with our trailer hitch, and they were so patient and pulled out all the stops to help us until everything was perfectly safe and complete. We felt truly blessed and would recommend this location 1 million times over. Thank all of you for your help today.
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January 2023 by Marc R.
I needed to refill my propane tank on Christmas Eve. I arrived five minutes before closing, and there were a couple of people ahead of me. The service technician took care of all of us, as well as, the guy that pulled in just as I was leaving. The technician stayed well past closing to take care of his customers. Now, that's customer service!
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December 2022 by Albert G.
Came here for some propane and met some really nice guys we're very friendly staff and willing to help. Just over 85 bucks for a new tank of propane filled with gas. I'll come again
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November 2022 by Larry M.
These folks give some of the best service, ever! They really care about their customers and want your move to as smooth and successful as possible.
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September 2022 by Scott M.
Steve was awesome. Very helpful, friendly and great customer service! He will take very good care of you.
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July 2022 by Tim W.
Had a very good and efficient experience here. Checking in and checking out a vehicle was a breeze (less than 5 minutes). Staff were very friendly and accommodating as well. I actually had a somewhat shorter move with only 9 ish miles total used and the guy told me I didn't have to worry about filling gas when I returned the truck. The parking lot is very full of their own vehicles so I don't know where you'd park your personal car. Luckily, I had a friend drop me off and pick me up.
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July 2022 by Juan F. Asenjo
Terrible experience
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July 2022 by Angelica D.
Worse customer service ever!!! What is happening no body cares about customers here or what.... The bad attitude of the employees is just sad to see that... I hope gets better but I didn't like it at all.
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April 2022 by norine rosales
STAY AWAY! twice using this joke of a rental location. Both times they call at the time of pick up to notify us the truck isnt available for pick up. The second time we drove over 1-1/2 hours to pick up our rental. They called at our rental time and we returned the call when we arrived, mind you 20 minutes late and nobody is even at the location, to be told the truck won't be ready until "around 9" and our pick up time was 8. Oh but she let us know we're "welcome to wait" the 40 minutes outside in the car with our 9 month old baby. So glad incredibly unprofessional. She put the blame on people returning trucks late, here's a thought. Maybe don't rent out the truck for so early if you can't have it ready that early. Someone finally showed up at 9:15 to prepare the truck that was returned last night, it was not currently on the way as they said an hour previously. Looks like someone just couldn't wake up this morning to be here to give us the vehicle.
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January 2022 by Sunil R.
It's been a while since I have used U-Haul. I was volunteering for the community yesterday and had to use a truck to pick up and drop off Christmas trees. U-Haul to the rescue. It was a pretty seamless experience and I was impressed. I was happy to see how they were using tech to speed up the pickup process. The car rental. companies could take some tips from them. Drop off was pretty easy and quick as well.
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March 2021 by Michael S.
Visited this location for the second time today. Came a few months ago when I moved, nothing notable (my roommate went inside, I didn't). Today though, I picked up a couple of wardrobe boxes for a friend that I couldn't fit in my car. I started going back into the store to ask for smaller ones, and decided to try harder before asking for help, but Steve (didn't get his last name) ended up proactively coming out to help! And, I definitely was not going to figure that out myself in any reasonable amount of time.Honestly I've really struggled with customer service/support and Steve's proactive help was so very much appreciated. I was also about to start running slightly late, but Steve saved me!Thanks Steve!
