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February 2024 by Juliet Stahl
I went to Sherwin-Williams to look at paint for a big renovation project. I hadn’t been to that parking lot for a while, but was shocked (as someone who frequents the other shops in the area) to see that Sherwin-Williams blocked all the easily accessible parking spots for themselves, on penalty of towing. This results in tons of spots being empty and the paint store looking at best unpopular and at worst, super greedy/nasty. I don’t want to do business with someone like that, so I walked out and will buy my paint elsewhere.
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October 2023 by J. Larsen
These jokers recently marked almost all of the spots in this strip mall as theirs. Last I counted, they have about 20 spots and no one is ever using them. They frequently have a tow truck lying in wait if anyone decides to use them. The cherry on top? Today they decided to block the few remaining spots for other businesses with their gigantic truck. They apparently couldn't park 10 ft back to not block them.They clearly have zero goodwill for anyone who might have been a potential customer. Congratulations, I will never use Sherwin Williams paint.
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September 2023 by Axel Rasmussen
As another reviewer stated, this location is in a shared strip mall with some other businesses. They marked a majority of the parking spaces as reserved for customers they don't actually have, and even went so far as to hire a tow driver to sit in the parking lot and wait for victims! It seems to me this place is owned by some jerks, why not try the Kelly Moore which is just down the road instead?
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September 2023 by Monica Cappiello
The company took all the parking spots, and their business isn't even busy. No plans to use this business ever.
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June 2023 by Candace Bush
They always have my supplies ??
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December 2022 by Kriti Pallava
Staff was friendly and helpful, I went to three places for a color match and Sherwin Williams nailed it 100% match.
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September 2022 by L M.
I am a DIY chick, and have been going to the Freedom SW store for two years plus+. I have always gotten incredible service from whoever happens to be at the counter. The customer service is amazing, but the quality of the paint is what keeps me coming back.
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June 2022 by Christian C.
I came into this Shermin Williams location expecting a level of service I would receive back Dallas and I was greeted with something much less appealing. I am in town helping my parents redo their bathroom so I came into this store for the purpose of getting a color match. This color match was extremely important to my aging mother since it was the color of her house growing up. As one might assume this paint trip meant little more to me than usual. I walked in and was "helped" by a tall young man. While discussing my beautification plans for my parent's bathroom I then smelled a putrid odor. It did not take me long to realize that the employee standing before me passed gas. While I would normally let things like this slide, I found it highly unprofessional as he did not excuse himself. There is no place for slip ups like these in a business transaction or setting. Nature be damned, I am entitled to a buying experience free from life's indecencies. Besides this "incident" the product itself was up to par. A three star rating for the experience, not the store.
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June 2022 by Saurabh Gupta
Bad experience. They had wrong pricing, initially quoted $60 more from another SW store. After I was told that they will be able to honor the lesser price, I asked to make the paint. When the paint was done, out of nowhere they asked me to pay $60 more price.There was multiple back and forth but the major issue was that not once the staff member acknowledged their mistakes, what made it worse is when the staff member was literally shouting ‘Pay it! Pay it!’ multiple times.Definitely not a way to treat any person, let alone a customer.
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May 2022 by isabel b.
This is a review for the customer service, not the product. My husband and I visited this location recently to get paint samples for our kitchen remodel. We took 10 samples to the front and the attendant informed us that It was only 5 samples per person. I said since there were two of us, then we could each get 5 samples. She rolled her eyes and refused, and said we could only get 5 samples between the two of us. I asked again, since we were two people, to get 5 samples each. She said "You really wanna be that person? OK", and started inputting the order, annoyed. It was a pretty crappy response considering we were following the rules as communicated to us. We ended up leaving and going to Home Depot. We have used Sherwin Williams for all our projects during our entire full home remodel, but that experience left a really bad taste in our mouth. We still love your product and want to support the company, but won't be visiting that location anymore. No customer needs to walk away feeling shamed and guilty for literally following the rules. I'm sassy and can have an attitude but damn, the woman working at your store has me beat by a mile.
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February 2022 by Itinder Mann
Staff always seems to busy except for a young guy who works in the morning, we found everyone else to be rude and abrupt. Never ready to give any suggestions and are very inconsistent with store policies. It seems like policy changes depending on their mood and time of the day. We have lived in a few different states and this Sherwin Williams is by far the worst one I have been to. Thanks to the poor customer service right from the manager to her staff.
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January 2022 by Stephen O.
Sherwin-Williams is silently ripping you off. They advertise a price then silently add 4% to the total in the stores claiming supply shortage. This is false advertising. They do not tell anyone about it hoping you will not notice, but then point to a little 3" x 5" sign near the cash register saying they are going to add it if you do catch it. I just went to them to buy paint on sale. How can you have a sale and then add 4% back on???? Contractors may put up with it because they just charge their customers but I am retired and expect to pay the price I budgeted for. Online in very small print (must be 4pt type) after the "Sales Price" they say it does not include sales tax and other fees. "Other fees????". How often would you buy a shirt if you went shopping because of price and found out there was 4% added at the store to replace the material being used. This is sneaky business at best and false advertising at worst.
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October 2021 by Candy
Great customer service!!!! Love the team and the paint mix master thank you for putting in countless hours and effort into every gallon of paint you make your appreciated you and your whole team thank you Sherwin-Williams staff you guys rock
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April 2021 by Kelsie
Great customer service!!!! Love the team and the paint mix master thank you for putting in countless hours and effort into every gallon of paint you make your appreciated you and your whole team thank you Sherwin-Williams staff you guys rock
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March 2021 by Caremine S.
They don't accept exchanges or returns so it's an amazing place to waste your hard earned cash!
