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August 2024 by Nancy Hampson
Shadowfax did a beautiful job on our roof. They put on a high quality roof at a reasonable price. They were also flexible and worked well with our contractor who needed to complete other work during the same time frame. Shadowfax was a joy to work with and we are very pleased with the results.
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March 2024 by John Cunniff
Knowledgeable and courteous sales rep. Professional scheduling. Done in a few days. Great job. I’m very glad I went with them.
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February 2024 by Ara T.
Great company, good price and good work. They did our rook and it's been 6 years with no problems. They also gave us a good quote for Home battery but I was. It ready to move on thatnyet
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November 2023 by Bk L.
Shadowfax Roofing re-roofed our house 8 years ago. At the same time they installed solar panels on our roof. Jerry and his team are friendly people. They offered competitive quote and were very detail about the material used and work to be performed in their quotation. They completed the work within schedule, and their workmanship is superb. Over the years, we did not experience major issue with our roof. We had small leak around the air vent on the roof during the last winter storm, they came and fixed it for free. Last year, 4 of the solar panels had output degraded. Jerry and his team spent time debugging and found issues with the panels. We were unable to file warranty claim for the panels as the manufacturer had exited panel business. However, Jerry replaced 2 of the panels from his excess stock, again free of charge.
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January 2023 by Shmian V.
Let me down the second time I used them. We had such a good experience the first time I figured I would use them again. The quote was good so I pulled the trigger. They cheap skated me and just laid new composite over my old composite. The shingles don't sit right and it just came out terrible. They used super long nails that stick through to my attic and are always poking me when I am putting stuff up or taking it down. Since they laid over the top, the original tar paper didn't get replaced so now my sub roof will rot out quicker. I am super disappointed. I am not sure if management/ownership changed or what, but make sure to be super clear on the scope of work if you decide to go with these guys. Based on my original experience I thought this was a reputable company, and then they totally ripped me off. Ugh!
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May 2022 by Daniel Guyaux
They are very professional and care deeply about his customers! I would highly recommend them!
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December 2021 by Michael Q.
I got ceiling leaks during Nov 2021's heavy raining sessions, hired Shadowfax to check for roof leaking. Two techs came but refused to go up to the roof. When I asked why, they told me they thought my house was a single story and did not bring the long ladder to go up to 2-story roof. The fact is, I passed my house info to the company at the time I contacted the them for the job. Later I hired another company for the job, the first thing they did was to go up to the roof right away and found a missing tile and get it fixed, no more leaking. I hired Shadowfax for roofing repair many years ago, this is the 2nd time and last for me.
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October 2021 by Patrick S.
Noticed a weird wet spot on one of the curtains in the master bedroom after the recent rain. Looked like there might be some water trails on the ceiling as well. We bought the house recently and don't know the age or make up of the roof. Ben came out same day to inspect the issue. Very knowledgeable about roofs, roof care and maintenance. After checking the inside where we noticed the wet spot, he got up on the roof to take a closer look. Unfortunately (fortunately?), the roof appeared to be in good shape. While he was up there, he also cleaned off a few errant palm fronds, caulked a few nails, and took measurements for an estimate to install gutter screens too. Didn't charge for any of it. More rain might be coming on Sunday, so if it happens again, he said to just call him back. Overall, I'm really impressed with the promptness and level of customer service. Would definitely recommend for any follow up roofing work.
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August 2021 by Brett Gentry
Great service and integrity. We purchased an entirely new EPDM roof about 9 years ago from Shadowfax Roofing. The roof came with a 10 year warranty on workmanship and lifetime on materials. About 5 years in I noticed something that needed repair, they came over and fixed it quickly without question. Just recently, a little over 9 years in, I noticed some dry rot around our chimney (notoriously difficult spots for leaking) and called them up. Ben came out (highly recommend Ben), spent 30 minutes inspecting the damage. concluded it was within the warranty. Five days later there were 3 guys repairing our roof. Awesome service! They could have cleaned up just a bit more as there were pieces of wood and materials here and there but that's a detail. They got the vast majority. Thank you ShadowFax!Services: Roof installation
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February 2021 by Lisa Rose
Wanted a small local company to do both re-roofing and solar installation (so they'd integrate & stand behind both). Went with Shadowfax because some friends had a good roofing experience with them. And Luke had the best follow-up of the eight different estimators I had out (and seemed very honest & straightforward). They did a great job (with solid follow-through) on all the many interconnected steps (removing & replacing old roof & gutters, installing solar panels & electrical components, getting city permits & PG&E approval, etc...). And Luke overcame some obstacles to get me the exact panels I wanted, all fitting on my limited southern-exposure roof surface, and online before end of year for the tax credit.Services: Gutter installation
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January 2021 by Lisa R.
Wanted a small local company to do both re-roofing and solar installation (so they'd integrate & stand behind both). Went with Shadowfax because some friends had a good roofing experience with them. And Luke had the best follow-up of the eight different estimators I had out (and seemed very honest & straightforward). They did a great job (with solid follow-through) on all the many interconnected steps (removing & replacing old roof & gutters, installing solar panels & electrical components, getting city permits & PG&E approval, etc...). And Luke overcame some obstacles to get me the exact panels I wanted, all fitting on my limited southern-exposure roof surface, and online before end of year for the tax credit.
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September 2020 by Alphonse Davis
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August 2020 by Haleh Shahmohammadi
We recently hired Shadowfax Roofing to replace our mother's roof in San Jose. Luke and Jerry (owners) and brothers were always straight forward, fair and clear about cost, and what they would do. It was easy working with them. They showed up right on time on the day they said they will, and finished about half a day earlier than estimated, even though there was unexpected and additional repair that needed to be done. The workers were professional, and considerate. We are very happy with the job they have done and recommend them highly. Thank you Jerry and Luke!
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August 2020 by Francisco Cruz
The best
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March 2020 by Mark S.
Great experience with Shadowfax roofing and solar. John gave us a quote to replace our roof. He was super friendly, knowledgeable and made me feel very comfortable. He was patient and explained all the costs in detail. The quote was very competitive and even one of the competitors said that Shadowfax was great so I knew we were on the right track. Got three quotes and Shadowfax was right in there slightly under the others. But it was their customer service that won me over. In fact, we decided to get BOTH our roof and solar from them. That was a great decision because they did such a great job and reduced my headaches of having to deal with two companies. We met the owner Jerry a number of times. He has a friendly honest way about him. Meet him and you'll see what I'm saying. Felt totally confident he would take care of all my questions and concerns. And when your doing a roof, trust me there will be concerns. I was very happy every step of the way as they took care of my every need. I have attached picture half way through the project. Great job John and Jerry. I'm a happy customer. PS. I've had other contractors recently who were awful so when I say they are great, I mean it!
