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November 2023 by Nana R.
Update: The owner called me back the next day to apologize about any miscommunication that took place. In my experience not a lot of folks get a call back or a chance to explain the issue they had with the service. Erik seems like he truly didn't think the cost was appropriate for the work that was done and that there was a misunderstanding somewhere down the line. He rectified the price to what he thought would be appropriate for the labor of taking the bolt out of my car which was an hours worth of work. I respect that he called me back to check in and I appreciate that I got heard in the end. Over all I really appreciate that the owner goes the extra mile to check in and I wish he was the one I got to work with from the start. I have been going to Renson for years. Bill's garage was great but new ownership fails expectations. I brought my car in because while I was doing a minor fix a bolt broke off in the engine of my car. They got me in right away and I requested that once they got the bolt out of my car to call me. I did not want a work up, I didn't want them to fix the engine problem, I just wanted the bolt out of my engine. The guy I called in the morning said 'for sure no problem', passed my job off and did not communicate to the new service advisor that I asked to be called after getting the bolt out of my car. I had to call them 4 hours later to check in but my car was done. Then with the $400 dollar bill they gave me a list of the things they ran a diagnostic check on. I did not ask for a diagnostic check I asked for them to take a bolt out and call me back. I will always pay someone for their labor and their time but I feel taken advantage of. When I ask for a service I would like that to be honored. The service I asked for was to remove a broken bolt. If I was just charged for that service that would be perfect however to run a full diagnostic takes more time then taking a bolt out of my car. I have told all my friends and neighbors that Renson was the place to go however I truly am not bringing my car back to this garage.
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November 2023 by Mako Chatfield
Because I received this survey, I'm obligated to respond to it. But I postponed the repair, and I cannot review the service at this time.So far so good.------------Real review:I had my car repaired and my experience with Renson was excellent.My car is running smoothly, and the staff's courtesy was also excellent. I mainly dealt with Nat, and he and other staff treated me with warm respect. This is a rather rare experience these days.I don't want another car repair, but if I need it, I'll come back here.
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November 2023 by Tim Van Overen
Reston Automotive exceeded expectations with their honest and professional service. The service advisors were exceptionally helpful, offering clear and valuable recommendations that made the entire experience smoother. This made it far more convenient than dealing with the dealership. Notably, their assistance in resolving my warranty issue showcased their commitment to customer satisfaction.
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November 2023 by T V.
Reston Automotive exceeded expectations with their honest and professional service. The service advisors were exceptionally helpful, offering clear and valuable recommendations that made the entire experience smoother. This made it far more convenient than dealing with the dealership. Notably, their assistance in resolving my warranty issue showcased their commitment to customer satisfaction.
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November 2023 by Andrea B
I discovered Renson Automative this year, and each time I've had work done, it's been a wonderful experience. Everyone there has been very kind, helpful, and communicative. They clearly explain exactly what's happening with my car, and what my options are. Even when I had an emergency, and needed to come by without an appointment, they fit me in and had it all fixed by the end of the day. They also have a very nice online system so I can track the work that's been done. I could not recommend this shop more highly, and I'm grateful they're within walking distance of my house.Services: Auto battery replacement
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October 2023 by Namsah Kargbo
I really like the team at Renson Automotive. I don't feel like they are taking advantage of me; of my lack of knowledge of cars, and using it against me. They explain the problem to me and do everything that needs to be done at the moment and not everything that eventually has to be done (if that makes sense). They are honest, kind, friendly, and trustworthy. I've been going to them for over four years. Probably longer, but I'll keep going to them unless I move away.
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October 2023 by Jim Mu
5 stars all the way. From diagnostics to communication to resolving problems. We never felt we were out of the loop. They took responsibility for the entire process. Went above and beyond to ensure we had a successful repair of our vehicle’s differential. Excellent staff and well run company and great leadership.Service: Transmission
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September 2023 by Brandy C.
If you're looking for an honest, professional and customer oriented mechanic shop this is the place to go to. I brought my car here after it over heated on me. They took my car in same day and by the next day let me know what needed to be done. Eric, Nat and Mike are extremely professional and answered all my questions and helped me feel extremely comfortable with the repairs. I would highly recommend them and I would definitely use them again.
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September 2023 by Dawn R.
We have the pleasure of experiencing top-notch service at Reson Auto Repair, and I couldn't be more satisfied. We have been using them for years for both our personal and business vehicles. If you're in search of an auto mechanic who goes above and beyond, look no further! There are never any surprise charges, and they work with us to find cost-effective solutions for the necessary repairs. They not only diagnose the problems swiftly but also explain them to me in a way that I can understand. They are honest and have a high level of integrity. It's evident that they take pride in their work.
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September 2023 by Patricia
This is the 1st time I’ve used Renson. ( I was unhappy with my last mechanic that I used for years) Mike was great, no hidden agenda! Provided a detailed estimate for my car. Prices are reasonable! Found my new mechanic! Thank you!Services: Auto brake repair
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August 2023 by darlene dyer
Whatever is needed to maintain our car so it is safe to drive and has the proper fluids will be done by very qualified mechanics. You can have your car maintained thoroughly , and never worry if any thing was missed. Trust the crew !!1Services: General repairs & maintenance
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August 2023 by Ron Breckner
I've been taking my vehicles to renson auto since 2017.i am very satisfied with the professionalism of this shop .I would highly recommend this shop to my friends and family. Mike at the front desk is very knowledgeable and helpful. He is a great asset to this business.Services: Electrical repair
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August 2023 by Zeke M.
Eric and the Renson Automotive team were very easy to do business with. From the moment I walked in, Eric was very attentive and professional. He and his team asked thoughtful questions, showing their expertise and passion for their craft. They are efficient and communicate in a detailed manner that leaves me assured that my vehicle is in good hands.I never have to worry about guessing whether my vehicle is due for a service. The thorough inspection, attention to detail and recommended actions make it easy. Whether brakes, oil change, or more delicate part of our car, we trust them to take good care it. Prices are more than reasonable, honest, and far from any dealer. Thank you Renson Automotive!
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August 2023 by M. C.
Mike was terrific an accommodating. Very professional who went out of his way to communicate and accommodate my situation. As long as he is there, Renson has a new customer for life!
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July 2023 by Darlene Emery
I have been to two other shops and these guys are the best. When other shops made major mistakes to my Explorer that cost me thousands of dollars, Renson, throughly inspected my vehicle found the other companies mistakes and fixed them. I will not go anywhere else. They don't rush, they really want you to be a long term customer. They do what they say and have great execution.Services: Steering & suspension repair
