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August 2023 by Jovana Pesic
If I could give it a zero I would, I called earlier and asked about getting some jeans tailored since I ordered them online and have a concert to go to soon. It's a simple fix around the waist and at the bottom. The lady on the phone which was the same lady I spoke to when I walked in said it wasn't a problem and that she can do it. I came in after the gym so maybe I looked sweaty with my back pack and idk what she thought but all of a sudden she didn't have the material to fix it the changed it to it's gonna be 75 to do the boot cut at the bottom. I could tell she WAS NOTGiving me the right price. She took an entire phone call appointment, just picked up the call mid conversation. I was in disbelief and felt pretty uncomfortable. You can tell she did not want to do business with me. Maybe if I came in looking all dolled up after the gym I would have gotten some service. I called a place down the street. (Angelicas tailor) she quoted me 35bucks. Sounds reasonable. Don't come to this place unless you wearing a LV bag or something lol mind you I work at two restaurants in the PY. Very unfortunate that people act this way.
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July 2023 by Jill U.
We have been going to Flor for alterations of dance costumes for many years now. She's shrunk down some over sized pieces to fit perfectly. Added stability in others.The work is worth the price as we know it will look great and be durable for a full dance season.
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June 2023 by Michael F.
Wow. I'm a big boy and sometimes I need to be fit into something that's made for non-big-peiple. Brought a tux from my chorus that didn't come large enough and an older one with me within 4 days the owner had it fitting freaking perfectly. I've lost a chunk of weight already and let's just say I've got some excess flesh in places so traditional expectations for how to build a sleeve down work.I've had other custom tailoring done at other places but none have been so perfect on the first try as this. Thank you.
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June 2023 by nicole allen
Do not go here!! After my sister’s experience with her wedding dress (made it WAY too tight and implied she’d have to just lose weight) I should have known to stay away but I was having a hard time finding other tailors who were available. I just went in to get a quote (free at another place) and had no idea that they charge a “consultation fee.” I scheduled my appointment on the phone and no one told me they would charge me $60!!! It’s free if you don’t try the dress on, but what’s the point of that? I could’ve just called them and asked how much it cost to alter each part. Their prices are way higher than other places, and she was super rough with my dress when buttoning it up. She also only mentioned 2 things that needed work, but I’ve had other opinions that were much more attentive to small changes that were needed. She wanted to charge $520 for 3 alterations, while another tailor would do 7 alterations for $475.I get that the appointment takes up time but $60 is insane and should be clearly stated ahead of time. I felt bad for taking up 15 min of her time, but I couldn’t drop $60 when nothing was provided. We settled for $20. Good customer service from the start is key to getting and maintaining business. I’m sorry for the misunderstanding but they lost my business.
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January 2023 by Joelle Kristina G.
Although a bit pricey, I would say the experience was well worth every penny. The space is beautiful, modern, and clean. Flor was absolutely wonderful to work with. From the moment I received my dress, alterations were completed within two weeks. She customized the back of my Kitty Chen Couture Valencia gown by making it completely backless (see attached pictures), inserting a beautiful 11-hook bustle, and pulling the straps up slightly. She took her time making sure everything was pinned carefully, and when it was time for me to get out of my dress, she helped me escape without getting scratched by any of the pins. I was also very confident that my gown would be taken care of by the way she hung it for me and carefully stored it. Two weeks before the wedding, I tried on my dress again and found it was too loose! Went back to Flor and she was able to bring it in within two days. I did pay twice for alterations, but that's to be expected because of the additional work that had to be done.Words can't describe how grateful I am for all her help in making my dress perfect for our big day. Thank you, Flor!
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November 2022 by Maria P.
Flor, has always done an amazing job. She's custom-made two dresses for me and altered many clothing pieces . She does an exceptional job.
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October 2022 by Zoe Sanchez
I have had such a wonderful experience working with Flora and her amazing tailors! I came here for my wedding dress. The service was amazing, fast, and they were so thorough and detailed. They were creative in finding ways to make my dress perfect for my special day. I highly recommend Flora and will go back for all my major dress tailoring needs!!!
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October 2022 by Flo Grilotti
TERRIBLE customer service. I wasn’t even greeted when i walked in, just asked the appointment time. I was asking for recommendations on the gown and the lady barely said anything! I tried to get a different opinion for my sleeves and instead of recommending them to be a bit more loose so i could move around better (after mentioning i could not move my arms), she only offered the fitted sleeve or no sleeve at all. I also mentioned I wanted to know how much it was going to cost because ‘i have another appointment someplace else’ - i could not have been more clear and it still seemed she wasn’t understanding me. The lady told me to change and asked for my name for my next appointment. I said again, no next appointment, i wanted a QUOTE and then i’d decide to come back. She said: cash or card. I said -again- I’m not paying anything today, i just want to know how much is it!!! She wrote the number on a receipt as she was trying to charge me yet again. I asked if i could take a picture of the receipt to have for next time. She took the paper away and didn’t let me take a picture!! I was shocked! My friend told her “she’s not buying the service today, is there a fee for the fitting?” The lady said $60 and charged that. My friend followed with yet another question to see if the $60 would go towards the quote if i decided to go with them, to which the lady responded that it did. Bottom line, we weren’t told ANYTHING if we didn’t specifically ask the questions ourselves. Terrible customer service, i’ll never come back to this place. I also was NOT TOLD upfront that it cost $60 to walk in; not when i made the appointment and not when i showed up until I was done. PLEASE EXPLAIN THE PROCESS TO YOUR CUSTOMERS and treat people nicely!! Don’t be fooled by the good reviews (like i did), these comments are several YEARS OLD!! Very disappointed.
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October 2022 by Michelle Aldrich
Made an appointment days in advance only for them to be closed. Called the business and no answer. Horrible customer service - will not return.
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July 2022 by Rachel C.
I used them for my prom many years ago and had a good experience so I came back for my wedding and didn't have the same positive time.Services are expensive and your just paying for the location next to Trudy's.It started with a consultation. The lady was very helpful and gave some great ideas. I was NOT notified beforehand that there was a $50 fee. She spent all of 15 minutes with me but I was like whatever, I appreciated her expertise so I paid it. When it came closer to my wedding I came in for a fitting. No help putting on my dress or any special treatment, very clinical. Came back to pick up my dress and it wasn't ready, there were pins still in it. She said she didn't know if I wanted to keep all the excess fabric and thus didn't finish. This was a lame excuse as we had already discussed everything in the consultation. She said it would be ready and I could just pick it up without trying it on in a week. I said "no, I want to try it on and make sure I am happy with it first." She was clearly not happy with this request but agreed.Before I went in for the final fitting a week later, I called to make sure it was ready. She confirmed it was. It wasn't ready and she had already pressed the dress, knowing full well I wanted to try it on. We had to wait for her for 30 minutes on the spot to fix the dress. She was doing the bare minimum and it was clear.Overall my dress was beautiful and I had a wonderful wedding. It was because I advocated and fought for my dress. If not, I don't think I would have had the same results.She also never wore a mask and gets close to your face for fittings. I get people have different thoughts on Covid but no one wants to test positive and have to cancel their wedding or big event. She should be more empathetic when clients are present and wear a mask.Save yourself the heartache, time and money. Go somewhere that treats you like an actual bride rather than doing the bare minimum while charging a premium.
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July 2022 by Sheila C.
Pruneyard Tailors did a great job with a bridesmaid dress in a short turnaround time. I am always impressed at their ability to schedule a time and have the dress ready to go in pristine condition
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July 2022 by Michele B.
Pruneyard Tailors did a beautiful job altering my daughter's wedding dress and adding an extension to the train including the button detail. pictures of dress before extension and after extension.
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June 2022 by Rana I.
Flor did an amazing job, my dress fit like a glove. she did my sister's wedding dress a few years ago, I knew I would be in good hands. My dress had 7 layers, so I couldn't trust anyone but Flor for my big day. She is reliable and pays attention to details. I was worried for my first dance that I would be stepping on my dress, she made a Basel that I felt like a Disney princess for my first dance. Thank you for everything !
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April 2022 by Sadaf S.
The convenience of this tailor shop being next door to Trudy's is wonderful... however, being so far from where I live, not so much. She did a great job tailoring my dress, but I have a few complaints... 1. She's pricey. 2. Somehow after she was done, the back wasn't sitting right and my bra strap kept coming out. 3. She tightened it in the breast area and it was hard to breath, while sitting down. 4. There was a tear in the bottom flowy area ~ which she fixed but I had to drive from Palo Alto last minute to get this fixed. I do appreciate her making time to do this though. Let me show you some pictures... because after you wear it once, it just sits in the closet, let's have others enjoy seeing it too She is recommended by me overall because she's friendly and quick.
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February 2022 by Veronica M.
Came here four years ago for my wedding dress alterations, and now I'm back with my best friend Chantelle to have her dress altered. This is a magical little place for a bride to be. The caring customer service and intimate appointments are what every bride wants. Many thanks to the ladies who work here, you're just wonderful.
