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April 2023 by Valerie L.
This bank is so horrible charged me 2% to cash a check I just had enough for my rent then the teller takes out $26.00 to cash it leaving me short for my rent. She thinks it's funny. Awful people this bank is not a check cashing and have been reported to the organizations that monitors their actions.
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April 2023 by Torsten U.
Comically awful bank. Their website always present error messages and their chat functionality doesn't work. This means you have to call their customer service and the phone rude representatives inform you that you must use the online chat even though it doesn't work....And around and around you go. If you want an exceptional exercise in utter futility and want to lose your freaking mind, go right ahead and use this bank.
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April 2023 by Cathy M.
I have had nothing but wonderful service from this bank. My mortgage is with them, and I have a high yield saving account with them that is the highest rate I could find. It is true that they do a lot of their business online, but this is Silicon Valley we live in, so we should be able to handle it. Many of the online banks that pay higher interest are online only. I am thrilled that this one has a brick and mortor location here because they are mostly located on the east coast. Check out their high yield savings account that is currently paying me 4% interest, and I have access to my money anytime.
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November 2022 by Dot F.
The absolute worse service ever. Started a process and not a single person will return my call but they keep emailing me for stuff and not answering any question. THEY RAN m credit score too which dings it and i refuse to work with them. Something is way wrong/off with their process/them. Stay away
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March 2022 by Elise M.
DO NOT BANK WITH THESE PEOPLE, they are shady and when you ask questions they shut down your account without explanation, if you have accounts with them close them and run, I only gave one star because I couldn't review with putting one
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January 2022 by David H.
I have been a Banker for many years and I am embarrassed that this outfit is a part of our industry. The most incompetent organization I have ever dealt with. Systems continually down, in person appointments impossible to get, not many branches or locations on west coast, after taking over BBVA with expressed desire to have a "greater presence" in California. There are many better choices in banking and as an industry insider, I HIGHLY suggest you research and seek those out.
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December 2021 by Jennifer R.
Do not go here. I just recently went in to cash my paycheck and I was told I couldn't cash it but can only deposit it. Really weird that my bank that I have an account with, can't cash my paycheck. On top of that, your deposit doesn't go in until the next day, so you if have any plans to pay your bills or necessities wait until the next day lol. And the bank teller tried to tell me I can spend at least $100 of what I deposited and even the bank teller next to her said "...what". Make that make sense. I'll be coming back, but to close my account.Thank you.
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December 2021 by Scott S.
This place is awful. This guy named Joel constantly losing our documents so we have to resend them. Then we had everything set to go to close. 2 days prior to closing he tries to tell us we need to immediately pay off both of our vehicles. Wow just wow. Wasted so much of our time.