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February 2024 by Kuryn Mitchell
Wonderful!
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January 2024 by Anca Ghițescu
Daniel was very responsive while helping me find the right encasement replacement for my bed. He offered to work directly with a cleaner’s office manager to have them purchase the replacement for a damaged encasement. Thank you for your professional service.
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December 2023 by Suzanne Fiore
I was thrilled to find an organic mattress store within reasonable driving distance from my home. The showroom is well stocked with a variety of mattresses, pillows, bed frames, etc.Dominic was great. He listened to what my needs were in a new mattress and then guided me to the product line that would best suit me. He was knowledgable and didn't try to oversell me. I also purchased a pillow and mattress cover when I expressed interest in looking at those products as well. Dominic explained the advantages of different options and helped to be sure I was taking home the right items for my lifestyle.
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November 2023 by William Dan
Normally, salespersons just want to sell you stuff. Daniel, however, just wants to find what’s best for you. He speaks to you from the bottom of his heart and genuinely cares about you having good sleep. Daniel provided us invaluable advice when we were choosing beds and found a combination that works best for me and my partner. If you want to find a good, organic, environmentally friendly bed in the South Bay, this place is the right place to go.
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October 2023 by Knicole Y.
My husband and I have been doing a lot of online research on natural and organic mattresses for a while now. There is no better way to find out than actually seeing and feeling the mattresses that suit our preferences best so we finally decided to check out their Los Altos store around Memorial Day week / weekend. We were very kindly greeted by Daniel Phuong. We were given a short questionnaire that gave him an idea on our sleeping preferences, the kind of sleepers we are, and the opportunity to feel the mattresses by really taking our time to lie down on different softness / firmness levels around the store. He very patiently, answered all our questions on the details of the mattresses. He was very nice and patient to the customers, and above all, knowledgeable of their products which was incredible as it made us feel very comfortable during our visit. We never felt rushed nor pressured to make a purchase right away. We actually took our time in buying the mattress and returned a few months later since there were a few things we had to consider before buying it. We definitely looked for Daniel right away since we had a (Daniel, if I may) PHUONG-tastic experience with him previously. We surely made time to see him regardless of the time and distance from us, and we made the right decision to purchase the perfect mattress for us. The quality of their products is superb and surely won't disappoint. Their customer service is impeccable, and we'll surely recommend their store to our friends and families!
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September 2023 by Dave Russell
From the moment I walked into the Naturepedic shop in Los Altos, CA and met Daniel, I was impressed and sensed I was in good hands for determining what kind and firmness of new bed I needed for my sometimes aching back. The experience seemed almost too good to be true, so I did some comparison shopping at other stores and several brands during the following week. Nope, the experience was genuine, and I returned to Naturepedic and happily purchased, what to me, was the best bed I sampled. Thank you Nature medic for your excellence and patience.
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September 2023 by Hannah J.
Daniel Phuong was so so helpful and amazing helping us get my mattress quickly! So great and I would totally recommend working with him.
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September 2023 by Joan Galiguis
We were in the market for organic material for mattresses. So, we drove over an hour to check out the store's floor sample. We met Daniel. He did great. Very informative and thorough. We bought it that day. Talking to him about health, spirituality, and eating healthy was also a pleasure.
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September 2023 by Nova Fleming
With the start of college just one week away, I was late to the game in shopping mattress toppers and mattress protectors for my son's dorm bed. I called a couple other stores offering latex toppers, but at much higher prices. I was astonished to find the same quality of latex toppers at Sleep365 for nearly half the price of others! Daniel was especially helpful over the phone, and went the extra mile to ensure I'd get the topper as quickly as possible. He also shipped the mattress protector priority mail to ensure it would arrive before the start of school. It's rare to find this level of customer service these days. Thank you Daniel. You knocked it out of the park!
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September 2023 by Beth Berkson
In need of a mattress, I wandered into the store and was greeted by Daniel. An hour or so later, fully educated on the different mattresses, having tested several mattresses, my decision was made. Daniel made the process so easy and enjoyable, that I returned the next week to purchase 3 more mattresses!Every business would be fortunate to have someone as knowledgeable, passionate, and personable working for them. I can't wait for my first nights sleep on my new mattress!Thank you Daniel!
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June 2023 by Melissa L.
We had a fantastic experience with Dominic. I did a lot of research before selecting a new mattress for our bed. We previously had purchased an avocado green mattress and I had wanted to make the switch to Naturepedic for our mattress. Dominic helped us narrow down which mattress best suited our needs. He found a creative solution to help the new mattress fit with our current bed frame. It took us a few months to be ready to make the purchase and we never felt pressured for the sale. When we purchased it this past week, Dominic even stayed an hour past closing while we were sorting out the financing issues with our purchase. Great customer service!
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May 2023 by Dennis M.
Our sales person was Richard Prasad in the Los Altos store. We had a very positive experience. It was Memorial Day weekend and with the 20% off it was quite busy. Richard was able to handle multiple clients all with a smile. He was very knowledgable about the products, he quickly switched out coils with a smile. He was low pressure which is what I really appreciated. We had a great experience.
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May 2023 by Karim H.
I was referred to NaturePedic by a friend who had a great experience and got an amazing bed from there. Daniel helped me with my purchase, spending a lot of time with me and my wife to help us decide. The bed we purchased turned out to be too firm. We tried it for about 3 weeks before deciding we needed something less firm. Daniel again was so helpful in helping us choose an alternative. The whole process was smooth, with both Daniel and Dominic assisting during the trial of the first bed and choosing the alternative. As the saying goes, I can't recommend them enough. The warranty is incredible, and I was so relieved that there was almost no odor at all to deal with. I also got a body pillow and feather pillow, both of great quality.
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April 2023 by Inna Cannon
I never expected that shopping for a mattress could be so easy and fun. Daniel made our shopping experience extremely pleasant. He answered all the questions, was straightforward and very entertaining at the same time. My two-year old grandson had the best time trying out the mattresses at the store and also was happy with the tasty snacks there. Thank you very much for doing your job so well!
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April 2023 by Kevin Lee
Really great buying experience. Dominic was able to answer all our questions and Richard helped us with the order, which went fast and smooth. Looking forward to getting our mattress!
