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May 2024 by Hari
My family member's equipment is still pending after several months of conversations. Even manager is not responding to emails despite sending many follow-ups. I wrote main branch at email address provided in other reviews for further escalation and even they do not respond. I have asked CCS about this and asked if I want to work with other company. Eventually I stopped working with these folks and request higher level management to investigate this matter. Hope they would value customers going forward.
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November 2023 by Mariah J.
the staff here was very helpful and polite! I recently received a cubby bed for my son the process was so hard from my insurance side but Ralph was so much help and so on top of everything ! I recommend this company 10/10
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October 2023 by Keyo C.
I highly recommend this company for all your needs for Mobility and accessories Jackie and Robert are always so Helpful Keyo Crawford
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September 2023 by Will A.
Back on February 14, 2023 I got hurt at a work accident and ended up in ICU not knowing if I was going to live. Workers Comp got in touched with my family to discuss house modifications to meet ADA compliance. Workers Comp got in touch with National Seating & Mobility in Florida to discuss what was needed so that I could come home after going to Shepard Center for rehab. NSM reached out to my wife in March 2023 about the modifications to our house. What was originally planned; install a ramp off the front of house, add 2 concrete pads, make our one bathroom in to a wet bathroom. NSM contracted to Delightfulservices LLC Owned by Juan Lopez out of Cartersville, Ga which contracted to DT Construction Owned by Juan Lopez out of Cartersville Ga. They applied for a building permit on August 18, 2023 (I returned home from rehab on May 2023). During the construction of the ramp, they would need a foundation inspection for all the posts to support the ramp. The Rowan County North Carolina building inspector came out and did his inspection as required by building code. They failed foundation inspection 3 times and on the fourth inspection they finally passed the inspection and got the OK to start building the ramp and a 20'x20'x4" concrete parking pad for wheelchair accessibility. When they started the parking pad we got a delivery of 5 pallets of concrete bags. They mixed all the concrete by hand which took them from 9:30 AM to 6:30 PM to mix and pour the concrete pad. Then they went back to building the ramp and had a final inspection. The Inspector found that the railings where not mounted correctly, 2"x10" joists was tapered from 10" to 4" to contour grade, joist were screwed together with decking screws and a couple joist hangers. All this work took a little over 3 weeks for them to do. Since it failed inspection I was told that a crew would come out and make it correct (that was the end of August), but to date no one has shown up or returned calls. I still need doors widened to fit a wheelchair as the only way to use the front door is go out the back door, down the gravel driveway, up the ramp and into the front door as all the doors going from the back of the house to the new ramp are too small for a wheelchair to fit through. National Seating & Mobility subcontracted to 2 companies; DT construction insurance was canceled in May of 2023 and Delightfulservices LLC was listed as established and insured as of May 2023. I also checked with BBB (Better Business Bureau) and found out that they have a ton of complaints and investigation on not completing jobs after they have gotten the money or substandard workmanship to the point that people cannot sell their houses until things are fixed or take a big loss on the sale of the houses. I would recommend that everyone stay away from all these companies.
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August 2023 by Justin B.
This is the first review I've ever wrote. at 42 years old that's impressive. five months ago my 13 year old son was paralyzed. living in Boston was hard for a few months and was difficult for everyone. when he was finally released from rehab there was a lot to do. I contacted national seating and mobility and are first they were great. came right out and measured and within a week the stair lift was installed. during installation there was some clearance issues that were overlooked and had to remove a small wall in order to install. 500 to rebuild wall and get a new door, oh well. within a week it died. came out a few days later and replaced battery. about a week later it not only wasn't working, but horrible smell coming from unit. unplugged it, they came out and noticed the circuit board had melted. a week later they replaced board. two days later, smell coming from unit. I unplugged it due to the fact it was heating up again and called to let them know I'm not comfortable with their top of the line stannah chair lift. I reminded them that the battery was completely charged and said they would send someone out to disconnect so board wouldn't continue to melt. No technician showed up. No phone call which was promised. been days since I've heard from company. can't be reached at concord, nh office despite voicemails and numerous calls. do not use this company. ha, a 42 year old combat veteran with back issues carrying his recently paralyzed 13 year old son up and down a flight of stairs. as if the physical and emotional stress of everyone involved wasn't enough, here's where I'm at.
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July 2023 by J P
We’re still stuck in trying to get a replacement wheelchair for my 93 y/o mother in law. We started this process in January. They don’t answer, don’t return calls and don’t follow up on moving the chair along for approval with insurance. So very very frustrating.
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July 2023 by Nick Somers
I love how comfy they made my wheelchair
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June 2023 by Tim D.
If I could give half of a star, then I would. My mom needs a powerchair for back support. It took a year and a half to get it once insurance approved it. Because it took so long, my mom's back changed, so it doesn't fit her. Now it's sitting in our house holding boxes for the last couple of months, and I can't get anyone to make it right. And my mom still has chronic back pain. Leaving this review is honestly my last-ditch effort to get someone's attention to help us.
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May 2023 by Glenn Z.
We needed new brake for a wheel chair we got from them. I tried calling them but the phone automation put me on hold indefinitely. I ended up going to the facility because I could not get through on the phone. They were nice enough to give me a temporary brake that I put on myself while they ordered the brake, however, this was 3/25/22. I had not heard from them for a few months so I called (got through this time) and the person I spoke to said the managers notes say they were waiting on a quote. The manager was not in that day. I asked for them to get back to me. I never heard back. It is now 11/26/22. Still waiting on the brake.
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April 2023 by Lonnae L.
If I could give this company no stars, I would. I ordered two batteries for my son's wheelchair. I was told that they wouldn't be able to install them until April 29th. I ordered the batteries at the end of February. I cancelled the appointment. Someone from the company called me and said will you accept an appointment for April 12th. I said I would. Then they still don't show up. This has happened before....same company....same circumstance. When I request to speak to a manager, they do everything they can to keep you from speaking to him/her.it
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April 2023 by El A.
My sister has a doctors recommendation. They have made and not shown up for at least appointments to measure her for her chair.
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February 2023 by D S.
If I could have given a negative star rating, I would have. My doctor's office sent my info to this company twice. Twice I called to check on the status of a wheelchair request, yet I was told they didn't have any info on me. I gave them my contact info. It's been 5 months & I've heard NOTHING from this place. Don't waste your time attempting to do business with this company. Take your money & spend it with a reputable one.
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January 2023 by Mark James
I wish there were a better alternative. I wish there was a wheelchair company that put customer ahead of profits. National Seating is servicing patients who are being paid for by government programs, so I am really complaining about buracry and those the are benefit from it. I should feel luck to be serviced at all after long waits for parts and a cancelled appointment. Thanks National Seating & Mobility employees! You have a tough job working under such a painful for profit business model. I don't blame you for your poor customer service. It is clear that you are not been paid to go above and beyond when it comes to customer service.
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January 2023 by Angela Gehrke
Took over 5 months to get wheelchair and had to be returned to fix problems with the chair. Still waiting for wheelchair.
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January 2023 by G L.
Exceptionally harsh customer service. Mike is quite kind, but the business is incredibly money-hungry. I requested repairs but never received any. They won't assist me in repairing my bed and wheelchair that are broken. Since the first months that I've had them, two years ago, they've been faulty. They will not fix the dislocated valve on my air loss mattress, which is fully deflated in some of the air pockets. Once my new wheelchair order has been completed, I'm done with this business. This was a fantastic business when they genuinely cared about the patients' health. However, the past two years have been a complete failure. I do not at anyway suggest visiting this location. I w ill discuss with my doctor and medical board the idea of not recommending any other patients to this practice. My concerns will be acknowledged because not only do I work for the hospital but also a disabled employee.
