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July 2023 by Eric Osborne
My family and I are going on our annual RV trip this weekend and the weather is expected to be super hot. So you can imagine how bummed I was when the AC on my Jeep went out on Sunday. By Tuesday I was in touch with the guys at Motorpool, by Wednesday I dropped off my Jeep and they hooked me up with a zippy little Rav4 loaner while they got to work figuring out what was wrong with my AC system. All said and done they found a leak, repaired the part, refilled the coolant AND changed my oil and filters all in time for me to pick it up at 5 today and start packing it up for our trip! Customer service this great is rare in any industry, even more so in the auto-shop world, so I'm always blown away by how great this place is. I'd give them 6 stars if I could. ⭐️⭐️⭐️⭐️⭐️⭐️
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June 2023 by Hilary Rogers
Excellent service, I recommend to all my friends!Very communicative, prompt, helpful. Good drop off / pick up options. Very friendly and nice. I feel like I'm getting knowledgeable, high quality service. Highly recommend.
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May 2023 by Tushar Kanungo
Such a helpful team. The gentleman was very patient and helped me fix the door latch of car while over the phone (for free).
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May 2023 by Erica Melot
As always my service was professional fast and friendly. I needed my car back same day and they were able to get everything done for me. I highly recommend for any auto repair or serviceServices: Auto engine tuning
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April 2023 by Lisabet Koblos
Motorpool Automotive was recommended to me by another automotive shop that I had called whom did not do wheel alignments. So I took the recommendation and called Motorpool to get an estimate on an alignment. John was very friendly on the phone and it was super easy to set up an appointment, get a quote texted to me (which was a great price, BTW), and approve the quote. They put extra time and care into my car (it's a much older car) making sure to do the best job possible. And they even gave me a gift of appreciation when I picked up my car. I am very happy with their time, attention to detail, and service, and I would definitely book with them again in the future. Thank you John and team! LisabetService: Wheel alignment
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April 2023 by Sandy Brandis
I called late in the day trying to get a 4 wheel alignment. I was told to bring it in. So the van had side swiped a mountain on ice. So the damage was more extensive. They informed me. They went the extra mile to make sure the van was safe while I looked for something new. And only charged the standard. I would recommend them to anyone
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April 2023 by Paul C.
I got hustleed. I took my car in I knew what the problem was and let them know. When the called me back they quoted other problem but they didn't mentioned the water pump. So I approved what they had prognos with the price for the work the next day they said the water pump needed replaced which I knew that it was the water pump so I approved the job. The next day they told me that they had installed the water pump but the coolent was liking out, and quoted me an additional $1'000.00. I told them I couldn't afford a thousand dollars more. He was rude and said because I didn't approve the additional problem that he couldn't guarantee the water pump after they created the liking I picked up my car with the risk of the engine coolent leaking with in time of driving the car. It seem to me that they were hustling me.
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April 2023 by Joanna W.
These guys did an amazing job fixing my car! It drives like new again! They put a cute little flashlight keychain on my keys and left a box of Girl Scout cookies on my seat as a gift! The customer service is outstanding and and the mechanical service is top notch as well! They also took my car and got it smogged for me! The price knocked the entire job out of the ballpark, it was so reasonable; I'll never go anywhere else! Thanks, Motorpool Automotive for taking care of me and my car!
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March 2023 by connie m.
They are doing a great job fixing my car!I'm excited to get it fixed and get on my way. If I need a mechanic I'll be coming back.
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March 2023 by Kirk W.
Started service with Motorpool a few years ago due to the good reviews. Four different cars later with a myriad of regular/routine maintenance and other unique issues and my experience has been outstanding. Currently, they are working on something that's a bit of a project. Honestly feels is more like a buddy down the street helping me out than an indifferent shop. They have gone above and beyond. I would've loved to do the work, just don't have the hours. They've been very responsive, communicated proactively and been very fair. Not much more you can ask for, and certainly not my typical legacy experience with auto repair.
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February 2023 by Heonz 1.
Capitol subaru sucks and Motorpool rules. 2 years ago I bought a used 2012 subaru Forrester X. I bought it knowing I would need to replace the timing belt and water pump so 2 years ago I took it to capitol subaru and replaced the timing belt and pump. To the tune of like 2400 dollars. Last week the check engine light came on with the traction control light. I took it to MP and they said it was so low on coolant the thermometer wasn't even reading the temp. I literally had it serviced at CS like 2 weeks before that and they didn't notice??? For less than what I paid at CS, MP had it ACTUALLY fixed in less than 24 hrs. MOTORPOOL
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February 2023 by D B.
The guys here are awesome - they tell me what's wrong with my car and make suggestions. They don't push but also try to make it work with my less than stellar finances. I trust them completely and appreciate the fact that they keep my 20 year old car road worthy! My last old car made it to 300,000 miles with them so I am happy!
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February 2023 by Travis B.
Great job and quick response. Took care of a repair for another company. The repair was fast and they gave additional information on more things that need to be fixed.
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February 2023 by Sebastian DAO
This place is awesome. Owners are kind and professional, but most important their service is honest and educational. I brought in my BMW for maintenance and they took care of me with everything I could ask for. I’ve been to a bunch of repair shops over the years and this place is definitely the best I’ve experienced. Timely, caring, educational and professional. I’d recommend to anybody needing car repair!Services: Brakes
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February 2023 by Catherine S.
This is a review about their spectacular service last year. I have moved from Santa Cruz to San Jose and my 2010 Subaru had so many things that needed to be done: water pump replaced, timing belt, suspension and shocks for both front and rear, among other things. They threw in free alignment and replaced a wheel lug stud. Yes, they were kind to my old girl. That was in June 2022. They also contacted me a month later just to make sure everything was working which was on the house. Wowza! I don't think I could have asked for a better place. This is a belated, THANK YOU!!! Of course, I'll be back!
