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October 2023 by jordan gill
Monica was very attentive and really helpful. I'm glad I stopped by and would recommend to anyone looking for a bed set up.
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July 2023 by Annette K.
Two and a half years ago I purchased a mattress from this store. It had a 10 year guarantee. The mattress failed. They sent out a bed inspector who concurred. When I went to replace it (as promised), I learned the mattress company went out of business. The store would not honor the guarantee and the best they could do was give me 50% off another mattress. I found this unacceptable as that was not what the guarantee stated (mattress replacement). I feel the store should honor the guarantee of a product they found good enough to represent and sell. I tried four times in a week to reach management in Livermore, their headquarters, with absolutely NO response. You can't even speak to a real person when you call, only leave messages. Not even, we'll get back to you or acknowledgment of my calls. I find this abhorrent and NO way to do business.I have purchased several mattresses from this store and referred a number of my friends who have also purchased from them. Never again. Poorest customer service ever and absolutely no excuse for not responding to my calls.
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January 2023 by Benny H.
Came to this location because we were in the area, and Steve was our man. Let me tell you, he was on top of everything, very informative, and easily one of the best sales people I ever encountered. We ended up not buying a mattress at this location but at the Blossom Hill location because we had a "hook up" at the other location, but I really want to give Steve the sale because he did all the work in helping us decided what to get. A true gentleman. Honestly, if you want a mattress come to this location as Steve is one of the best sales people I have encountered in my entire life.
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December 2022 by Cathy Grellet MD
Great service and good prices
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September 2022 by Todd R.
Went by to browse mattresses and met some of the most helpful gentleman. More than willing to listen to your needs, and offer advice on mattress types. Very low sales pressure, which I appreciate.
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June 2022 by Mr. G.
I bought a mattress here a year or two ago and had no problem having it exchanged for a new one when the product I bought broke down. I knocked off a star as a point of caution which is that the mattress I bought and had replaced is dubbed the same as the one I bought a few years back, yet is an inferior product. They changed a few things in the manufacturing process and that wasn't brought to my attention as far as I remember. It was a shame because the original product was outstanding and remains so to this day. Make sure you're getting a high quality product which is what they normally sell. To end on a positive note, they stand by their guarantees, are very courteous, and professional!
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June 2022 by Erin Garrison
We just moved to the Bay Area and needed a new mattress for our house. John at Mancini’s in Campbell was great! He helped us find a mattress that worked for both of us. They have an excellent return policy, should we change our minds over the next few months. John went the extra mile helping us find our lost keys, too. I would definitely recommend seeing him for your next purchase.
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April 2022 by Roy Mcalister
Helpful staff and no pressure we got a nice queen mattress and sleeping good again with no ackes or pains..??
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March 2022 by Margaret R.
I had a great experience at Mancini's mattress in Campbell. The salesman showed me lots of mattresses I was very impressed with the store. Ted Brown showed me what he had is my budget. I bought a full size firm Euro- top mattress the box spring was included. I can't wait to have my bed delivered it's coming on Saturday. I recommend this company to anyone that's interested in purchasing a mattress excellent customer service service.
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October 2021 by Evelyn Skoff
Great service.
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September 2021 by Jose Lopez
The person Involved was very nice and he was very busy, even in that situation help me.
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September 2021 by Belinda Q.
I would recommend this store location because they really try hard to satisfy each customer. The Manager, Ted, and Assistant Manager, Steve, were professional. I purchased a queen, Tempur-Pedic mattress and a bunk bed with a trundle. They went out of their way to make sure that I was happy with my purchases. Their store follows all SCC Health Department protocols and I felt safe during my time spent there. Steve was especially helpful by calling to keep me posted on the arrival of my mattress - it was late - but, not their fault. I liked Steve's personality; straight shooter and persistent. I would purchase a mattress and/or furniture from Mancini's Sleep World in Campbell. They even honored my discount coupon. Thank you for the complimentary sheets and pillows too!
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July 2021 by Jen P.
Steve is guy you want to see when you visit Mancini's Sleepworld! This was the first time I was going to buy my adult bed that was wasn't an IKEA or Costco bed. I honestly had no idea what I wanted other than something comfortable that won't hurt my back. Walking into Mancini's, I was a little worried about getting an overly pushy sales person, but Steve was so amazing. He was super knowledgable, friendly, and let us take our time. He had a method to all the mattress choices that helped us narrow it down to our winner. We bought the Tempurpedic medium mattress and we've been sleeping on a cloud ever since. There was a promotion running for 2 free pillows which we took advantage of (and can test with the bed you're going to get!). I was initially hesitant about making a purchase because we were getting close to a holiday and I wanted to see if there were any sales. Steve said that if there were any sales, they would match the price. Later that month, Tempurpedic had a deal for $200 off the mattress we bought, so I called Steve up and he price matched over the phone. Easy peasy! I highly recommend checking out Mancini's if you're looking for a mattress and ask for Steve! :)
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April 2021 by Edu Alma Hernandez Lopez
Great service and guidance to buy mattress. Made the appointment online and we were able to visit feeling safe.We asked questions, shopping and delivery experience was great.Happy with the purchase and the provided service
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October 2020 by Maryalice H.
Steve at the Mancini's Campbell store went above and beyond to help me select my two tempur-pedic beds. He gave me a lot of good advice and information regarding the product to help me with the selection process. He was always available to answer any questions I had. I love my bed and all the extra features. I would definitely recommend Mancini's in Campbell to anyone looking for a new bed. Thank you Steve
