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“Dropped by at Saturday to try to switch my prepaid line from eSim to regular sim. Alex G greeted me when I came in and the whole process is so smooth and he is so helpful. Great job!”
“Karina Torres from Oakridge Mall San Jose CA was a wonderful help, I hope she remains my T-Mobile representative for a while. She deserves a raise for sure. She assisted me within the budget I had even though it was small, after Verizon across the path refused to work with us. She even took the time to help us calculate the best deal and device. Because of her helpfulness, resourcefulness, and friendliness, my friend decided to sign up as T-Mobile post-paid customer as well. We love our devices and service, and love her for her assistance and dedication to getting us squared away. Thank you again Karina!”
“I just want to give a shout-out to Austin and Jen at this T-Mobile on union. They have been great and so helpful in my transition from AT&T to T-Mobile. I have had a million questions, and I've gone back several times, and they have always helped me with a smile on their face. Employees like them are the reason why I regret leaving T-Mobile and are the reason why I'm so happy to be back. Thank you, Austin and Jen, for all the help that you have given me.”
“Ethan was so friendly and helpful he sat with us for a long time until we were happy and sure of what we were getting and how much it costs. He was extremely knowledgeable and knew his stuff. He even helped me activate features i didnt know I had. When I need help again he's definitely who I'm going to. Edit: I realize I had to go to CVS in 20 minutes and he hurried so I can go and I made it Ethan's a real one”
10:00 AM - 7:00 PM
436 N Capitol Ave, San Jose
Internet Service Providers
“I came back to pickup the phone i ordrred ( s23). Sergio helped again. He helped me transfer stuff from my old phone over. He was helpful explaining things to my siblings and i.”
“Verizon wireless on Stevens Creek is awesome, outstanding customer service. It is a real breath of fresh air in a world that has lost interest in giving good customer service. Special thanks to Tyler who solved all my problems with a calm collected friendly attitude. This is my second visit for different service help, and I received same friendly problem solving service, so it is consistent with Tyler’s help.”
“I’ve been visiting T mobile stores on and off since I have had parents visiting and we need a temporary connection. I’ve always had positive experiences at the store but this one stood out.
The staff was professional, courteous l. But they helped me find a good plan on a budget and gave me the options i needed to decide quickly. Execution was quick as well. Overall can’t ask more. Thank you! ?”
“Excellent service, with great speeds (upload & download), great support, and very low price.Highly recommended to anyone that has an option to use WillowWeb.”
“Wow, after going to the WORST T-Mobile store ever (17th & Hamilton )
I walked into this SUPER FRIENDLY , Helpful store.
I was greeted and waited on very quickly. Though the store was very helped me to buy the (almost) the cheapest phone they have .(I lose/break phones ALOT) John waited on me. He took a lot of time transferring my info out of my broken-down phone . It wasn't transferring, and he just kept plugging away until it all finally did transfer.
Every one who works there is friendly and helpful. Unlike t-mobile @ 17 & Hamilton, who act like they are doing you a favor by waiting on you.
Thanks so much for you help and concern , as well as getting me out the door with a functional phone !!”
“53ft trailer. There are two truck entrances, I used Java street, so the dock was on driver side of my truck.But check parked cars before you enter, because you will stuck if you will use Java entrance and somebody uses corner parking spots. So other way is to use main truck entrance on Boregas Ave, back in insideBecause there's no space to u turn for 53 feet trailer. Parking is very difficult, if you have small experience - just avoid , it's very easy to damage trailer swing doors while backing, pay attention to it.Also, after loading, it's too tight, if you have swing doors on your trailer, double check everything before pulling forward. It may to get damage to your door or even fully remove it.But staff is friendly, they helped me a lot. One guy he pushed my trailer door and helped me to get out from this loading dock.”
“Raymond helped me out yesterday and overall I was very satisfied with the customer service. He listened to my needs and concerns. He helped me with the purchase of two new phones & kindly set up screen protectors.”
“been to this location a few times, great customer service and close to my place, so I got a phone here prior and everything worked great except the Bluetooth connection to my vehicle, sound would come in and out etc, glitches with incoming phone calls/text , returned and got a new phone and thought everything would be fine, well again issues with the Bluetooth, as soon as I got it the phone did the same thing, came back and had the pleasure of meeting ada, very nice and sweet and super helpful, took the time to weigh my options and make sure I got what I needed, upgraded to a better model and wow sounds is super loud, bass hits unbelievably low and overall excellent quality, went for a drive to see if it messed up but it worked flawlessly, thanks again ada for the great customer service and if I ever need a new phone I'm definitely coming back to see u”
10:00 AM - 8:00 PM
1040 Grant Rd Ste 120, Mountain View
Internet Service Providers
“Thank you Zay you are incredible and so kind. My mom, sister and I greatly appreciate you and the work, time and energy you put into helping us out. You have a very determined work ethic and you made the switch over to AT&T so easy and enjoyable.”
“I needed to write this review. I had 2 huge issues that nobody seemed to help me with. Andrew went above and beyond to help. He took great care of me and it had nothing to do with making a sale. Thank you so much Andrew!”
“Versa is unique among software-defined networking vendors, providing an end-to-end solution that both simplifies and secures the WAN/branch office network. Based completely on software, Versa’s Cloud IP Platform delivers a broad set of capabilities for building agile and secure enterprise networks, as well as highly efficient managed service offerings.”
“KEVIN here is truly the best. When I contacted customer service online and via phone, I was getting tossed around between the mobile department and the internet department. So I was pretty upset and ended up going to the store myself. Kevin was patient and calm throughout the whole process and he was professional. I was on the verge of canceling my business with Xfinity, hadn’t I met Kevin today I really would have.”
“this review is for michael who was super nice and helpful with activating my new iphone 15 pro. I had already bought the phone from apple but am not totally comfortable setting it up myself so I went in hoping for some assistance. michael was able to do everything for me, it was a $30 charge but I didn't mind because I left with my new phone connected and my backup on there all within about half an hour. I'm sure customer service varies on who helps you out but just wanted to give credit where it's deserved!”
“This is my second time going to this location and when I tell you EVERYTIME I go, I get the absolute best service. First off I want to shout out Mario, he was the first person to help me and I got more than what I needed resolved. He helped me get a new number and was patient w me considering my situation. I made the mistake by going to the silver creek location this morning and encountered Kevin who was the most undeniably rude boy I have ever met. Went to Tully that same morning, Mario was there but I had Ricky help me trade in my phone. Made it super easy and fast. Ended up getting my phone plus and Apple Watch! Silver creeek said I couldn’t do what was told and Tully made it happen. Just how I wanted and was supposed to get. Rickey and Mario are the reason why myself and others continue to stay w T-Mobile. Outstanding service and just personable people. The world needs more people like Ricky and Mario and way less Kevins.”
“Came in the morning about 10 min after they opened and there were somehow already three groups ahead of us. We sat down and the sales associate promptly checked in with us. She let us know it would be about a 20 min wait, but we ended up being helped within 15 min. We were able to exchange our phones quickly and painlessly, and both salespeople were very polite and courteous throughout.”
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“I went into the store today to try to deal with a fraudulently opened business account that has incurred thousands of dollars of charges. The store service rep, Destinee, spent over an hour with me and worked with the T-mobile customer service over the phone to get the issue resolved. Her patience and dedication is a bright spot in what was otherwise an unpleasant situation. Kudos to the team at this store!”