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May 2024 by James Duisenberg
Always great quality
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May 2024 by daniel zhang
I have shared 5 photos via their website for review. they provided me with an estimated price range and asked me to bring it over. one week later, when I drove 45min to their store, the store manager rejected to accept it without a clear reason. he was rude without even look this lamp in details
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April 2024 by Sheila Meinecke
Always an adventure. I appreciate the unique pieces that end up here. Prices are decent, they are not out to gouge you
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February 2024 by Linda B.
It can be hit or miss. The prices were OK though the selection was underwhelming and not cohesively curated for my taste.
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February 2024 by John S.
This store is a bit shady, be aware of your assigned merchandise may never get sold based on the appraised price quoted in contract. Then no payment for 5 months and you had to inquired on the payment. Worse yet, after getting the payment the checks were returned with insufficient funds. I feel this is a scam operation and out $1200. Will be reporting this shady practice to the Consumer Affairs Bureau.
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February 2024 by Miranda Chau
Never coming back to this place again. The women we encountered when we first arrived was incredibly rude and grouchy (not even a greeting or smile), didn’t seem to know what she was doing, and had to ask an employee to spell something for her. Offered an insanely low price for what the piece originally had costed (mind you, this was an antique piece of furniture with wood very hard to come buy, and we were offered the price of $50). Was not worth my time or business.
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January 2024 by Mamushka B.
At least 5 saleswomen standing around. NOBODY offers to help. I go up to the group of these disinterested door stops and ask for help. One with dark hair turns around, annoyed. Waves her hand in the air and says bookshelves are everywhere and goes back to ignoring me. Rude and lazy. Customers should not have to beg for help when they are the only customer in the store and there are all these sales pros, standing around around doing nothing to assist. They are all old enough to know better. These are not teenagers at an ice cream shop. This business sells nice home furnishings, jewelry and pricey hand bags. When you work for a store, you represent that store. I had a great experience with a staff member at WALMART last month. It wasn't his job, or even his department. But he was awesome. These unmotivated paperweights could learn something from him. Maybe they would do better to hire a more motivated staff, like that kid at Walmart that helped me when I went to buy legos for the neighbor's kid for Christmas. Its not an imposition to take care of customers. It's you JOB. Send this group home to watch TV. Then they can talk all day and it won't frustrate any good people that are just trying to buy something in your store. The reason I am most upset is this is not the first and only time this has happened. Years in between visits and it is always the same. The other locations are not like this. San Carlos has, imho, the best staff. They hustle and show how much they care about their customers. It is one of the best places to get great deals and unique pieces.
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December 2023 by Connie M.
This location has a lot more inventory and stuff to look at versus the Danville location! Lots of dining table options that the other one didn't. I could spend hours in here looking at all the used stuff! They have a huge selection of pre loved couches and just about everything you can think of. I can't really speak to the customer service because no one really offered help while I was there browsing and also I didn't end up buying anything.
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October 2023 by Deborah Madruga
I love this place you can go in here and redecorate your entire house. All top quality furniture and accessories
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October 2023 by SaleenGirl305
Victoria at the jewelry counter is amazing! She was so helpful and extremely knowledgeable in helping us list jewelry for consignment. We walked around the store and there is a lot of nice furniture, artwork and everything in between for the house. Great place!
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July 2023 by Kimber Frederick
Nice selection of used furniture. In excellent condition.
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June 2023 by Ken Wells
Friendly service, large selection. Mostly bedroom/living room/office furnishings, paintings and some decorations too. They also have a lot of jewelry. They can often discount items if you ask nicely. Been there many times, bought several large items.
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May 2023 by Ariana Thompson
Pricing is pretty high for second hand. $2000 for a beautiful wooden table, and $500 for the matching bench. Some of the items were super unique and high quality, and others were ikea quality for higher prices. Some pieces were in great condition.
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January 2023 by Sameeksha Joshi
Would have given 4 stars if not for the issues we had to go through with incorrect information about delivery. We travel all the way from contra costa for their furniture and the service we got was not good at all.They gave incorrect information about delivery and we ended up giving more than what we had expected. The manager was rude and did not hear us and hung up on me.If we were told beforehand about the delivery then we might have skipped buying the furniture . We gave almost half of the furniture price just for delivery.They are not ready to listen to your problem at all and keep pushing blame.Please be careful when ordering delivery and make sure you have full details before placing order or else you will end up losing a lot of money.
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October 2022 by Kim B.
Where do I begin. Back in June I took multiple furniture and art items in for consignment. I signed a contract and was told that I would be notified when any of my items sold, for how much, and when I should expect to receive a check. I was never notified if an item had been sold, and the check I did receive didn't list anywhere on it what item it was for so I had no record of what had sold and what they still had. I had to call or stop by and even then they couldn't locate some of my items and said, "Things get moved around all the time, or stolen." WHAT? Fast forward to today, October 20th. I received a call two days ago saying that three of my items hadn't sold and had reached 113 days and were going to be donated unless I came to pick them up by Friday. Today I went in to claim my items and the plan was to put them on Ebay. They located one of my items, but after much searching, I was told by one of the employees that he saw someone steal my two art pieces a few days ago. Well the timing doesn't add up, neither did anything else. So basically after I was given the option to pick them up, they were stolen? Hmmm. And to top it off, they will at some point issue me a check for 50% of the original price they placed on the pieces. Why should I only get 50% of the value after my items were stolen while in their possession? Lesson learned.
