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September 2022 by paul b.
BANK OF THE WEST PERHAPS the always empty desks and frequent lines at the only counter person is evidence that they have lost customers?Or is the rude Branch Mgr (in Camden and Union) that will not return 4 days of 5 left messages are indications they,/ she does not care.After many years of service im leaving for another more responsive bank.Perhaps you should as well@!Unbelievable Good luck
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September 2022 by Marty Jensen
Kinda slow.
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September 2022 by Deen T.
The Atm kept my deposit money. I did not receive money in account. Now I have to file a claim and wait. Don't deposit cash in the Atm at the Campbell location
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February 2022 by C. Nguyen
Cang NguyenThis small but very convenient bank is in a nice shopping center that I have been with since May 4, 1976 (National Bank was the name then). The staff from the tellers, to Tammy ( I forgot her title but she is the person who says hello to us first) …and Rhoda, the bank manager, all of them always welcome you with a big smile. All I can say now is this is a very great group of bank employees who always welcome their customers with big smiles.Thank you very much for you services, Campbell BoW staff!
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April 2021 by Gordon Bombay
This place is horrible. I have banked in West Virginia, South Carolina, Pennsylvania, and now California. This Bank of the West is the most unprofessional and unhelpful bank I’ve ever been to. From the branch manager “Miguel” to Ricardo to the supervisor Jonathan. They closed my account because I work in the cannabis industry. They wouldn’t leave it open for another 1-2 weeks so I could receive my tax return. Even though I’ve been with them almost a decade. They closed the account immediately and didn’t even give me a week to get my finances sorted out.AVOID BANK OF THE WEST AT ALL COSTS! Go to Tech Credit Union, BoA, Chase, anywhere but here. Trust me. This fiasco is such a pain in the neck for undisclosed reasons, for not doing anything illegal.
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April 2021 by Gordon B.
This place is horrible. I have banked in West Virginia, South Carolina, Pennsylvania, and now California. This Bank of the West is the most unprofessional and unhelpful bank I've ever been to. From the branch manager "Miguel" to Ricardo to the supervisor Jonathan. They closed my account because I work in the cannabis industry. They wouldn't leave it open for another 1-2 weeks so I could receive my tax return. Even though I've been with them almost a decade. They closed the account immediately and didn't even give me a week to get my finances sorted out. AVOID BANK OF THE WEST AT ALL COSTS! Go to Tech Credit Union, BoA, Chase, anywhere but here. Trust me. This fiasco is such a pain in the neck for undisclosed reasons, for not doing anything illegal.
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December 2020 by Scott D.
I don't personally bank here but my mother and sister have been lifelong customers. Tammy Phan at the branch has been a tremendous help while we sorted thru our mother's banking after her recent passing. Tammy has always answered all of our questions with understanding and care. She's a tremendous asset to the bank. Thank you for all of your help Tammy.
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December 2020 by P G
Super impressed. I've been a Bank of the West Customer since 1990 and I have to say from the man at the door getting me, to the banker all 5 stars. Thank you for being so nice and loved that the other banker was taking to an other man.
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August 2020 by Jason Franks
Great convenient location. Everyone inside was very friendly and helpful. Great customer service attitudes.
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June 2020 by Gloria R. Chavarria
I have an open checking account with BOTW.....since October 2004. They have been extremely kind with me through thick and thin! They have branches wherever I have travelled. Just so comforting. Thank you Bank of the West.
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August 2019 by Robert B.
Do not use this atm! It has a new skimmer every weekend. Use it and get your card stolen.... Happened MULTIPLE times this year
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March 2019 by Jean M.
I recently moved to Campbell and have several accounts with Bank of the West for many years, but this is the first time I've been to this branch. Today, around 2:30 p.m., I had an issue depositing a check made out to me and my fiance. While the teller and a senior teller were trying to help me, they requested that I call him and ask him to call the branch (he was on business travel) and gave me a phone number for him to call to confirm he had signed the check. That didn't make sense, technically, anyone who called could be impersonating him, so I suggested we face time him and he could show his I.D.and confirm his signature. While face timing, a blonde woman came up behind me and said, to the back of my head, "they are not supposed to accept the check" and walked away. I turned around and realized she worked there and was returning to a desk across from me and the teller window. Really! This had nothing to do with her, she didn't tell me who the hell she was, and to make a snide, rude comment and walk away! Great customer service. I have NEVER had issues at any other Bank of the West branches, until this rude woman. I must say, the young teller and senior teller were quite helpful and very patient, they helped resolve the issue and the check was deposited. Too bad this branch is close to my apartment, so I'll have to use this branch unless I'm near another branch when needed. Never had issues with the Fremont or downtown branches. Disappointed in what I experienced today this location.
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September 2018 by Julien Gilli
Gopal and everyone I had the pleasure to meet as a client of the Winchester branch have always exceeded my expectations in terms of quality of service. I always left grateful for them always going above and beyond for me. The quality service I've consistently got at the Winchester branch is probably the highest I had in a long time anywhere. Thank you!
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September 2018 by Julien G.
Nenita, Gopal and everyone I had the pleasure to meet as a client of the Winchester branch have always exceeded my expectations in terms of quality of service. I always left grateful for them always going above and beyond for me. The quality service I've consistently got at the Winchester branch is probably the highest I had in a long time anywhere. Thank you!
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May 2018 by Ben Ferguson
The staff at the bank from Rhonda the branch manager to the newest teller are VERY friendly, calling me by name when I walk in the door, the "service bankers" take very good care of customers! They make me feel "special." Oh and they have coffee and cookies for us. Ben Ferguson